The store in white city Westfield were very helpful in helping fix my email, the advisor Hash and assistant manager Vinh. 5 stars
Company replied
Location
Switch locationUnit 1152 White City, Westfield London Shopping Centre, Ariel Way, W12 7GD London, London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
All the staff were very nice friendly and professional . Omayr , the Moroccan guy working there is 5 stars , very funny ( even if a bit upset losing the African cup ) The 2 other ladies ( emz the g... See more
Company replied
Imaan was so lovely she made me want to buy more things!! I can with my friends and her energy was so vibrant and amazing making sure we were happy with what we we got and made sure we left more than... See more
Company replied
Once again it has been proved that a good customer service will always leave a mark on your heart and make you feel welcomed by any organisation. The service received delivered by Romina at Westfield... See more
Company replied
Company details
About Three UK - 3Store White City
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 1152 White City, Westfield London Shopping Centre, Ariel Way, W12 7GD, London, London, United Kingdom
- 02087408563
4.9
Excellent
206 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Three UK - 3Store White City
That's impressive, Suran. We're super happy to hear that Vinh gave you all the support you needed. Thank you for taking the time to leave an incredible 5 ⭐ review! - VodafoneThree Social Media Team
The store in white city Westfield were…
The store in white city Westfield were very helpful in helping fix my email, the advisor Hash and assistant manager Vinh. 5 stars
May 27, 2026
Unprompted review
Reply from Three UK - 3Store White City
Thank you for the lovely review, Desmond 🌟 We’re pleased Hash and Vinh got your email issue sorted at the White City Westfield store with a clear and focused approach. Thank you for sharing your experience with us 💛
- VodafoneThree Social Media Team
Romina was excellent
Romina was excellent. I fully recommend three to anyone
May 24, 2026
Unprompted review
Reply from Three UK - 3Store White City
Hi Konrad, great to hear Romina made such a strong impression and supported you so well. Really appreciate your recommendation. -Kishan
I love the service and Romina was were…
I love the service and Romina was were nice
May 24, 2026
Unprompted review
Reply from Three UK - 3Store White City
Thank you so much 😊 We’re really glad to hear you loved the service and that Romina was very nice throughout your visit. 😃💙⭐ -Ayesha
Romina was incredibly helpful today…
Romina was incredibly helpful today when setting me up with Broadband
May 22, 2026
Unprompted review
Reply from Three UK - 3Store White City
Thank you for sharing your experience, Laura. We’re so glad Romina was able to support you effectively. Wishing you a fantastic day. ✨ -Prabhjeet
Very helpful very happy with the service and help
Extremely helpful and I am very satisfied with my new phone
May 22, 2026
Unprompted review
Reply from Three UK - 3Store White City
Hey Camila, thanks for the amazing rating. We’re thrilled to know your experience was smooth and that you’re enjoying your new device 😊 -Maryalex
Hashim was very helpful and…
Hashim was very helpful and professional ,highly recommended
May 12, 2026
Unprompted review
Reply from Three UK - 3Store White City
Hi Mayada, thank you for your 5⭐ review! It's fantastic to hear that you received excellent support from Hashim. -Afaq
Love the service that Hashem provides…
Love the service that Hashem provides at this store, well recommended, thanks a million
May 12, 2026
Unprompted review
Reply from Three UK - 3Store White City
Hi Ali, it is fantastic to hear that you enjoyed the support provided by Hashem at our location. We appreciate the high recommendation and are glad you had such a positive experience with us. -Kishan
Imman is as very friendly and helpful…
Imman is as very friendly and helpful and she is very smily and nice.
May 10, 2026
Unprompted review
Reply from Three UK - 3Store White City
Hey, Raine! 🎉 Awesome to hear! Huge shoutout to Imman for making your experience excellent. Thank you so much for sharing the feedback! 😇 -Prabhjeet
Reply from Three UK - 3Store White City
Thank you, George 🥰 Your kind words are full of good energy. Omayr is delighted to know he made such a great impression. -Ayesha
Omayr and Meza have been absolutely…
Omayr and Meza have been absolutely brilliant. Wonderful customer service. 3 is lucky to have them.
May 9, 2026
Unprompted review
Reply from Three UK - 3Store White City
Hi Helen, thank you for your lovely feedback! We’re so pleased Omayr and Meza made such a great impression. -Suhaas
Romana was a great help
Romana was a great help, now I’m ready and with a new phone. Perfect service.
May 9, 2026
Unprompted review
Reply from Three UK - 3Store White City
Hi, Brandon! We’re so glad to hear that Romana provided such perfect service and got you all set up with your new phone. 🥰 -Prabhjeet
Reply from Three UK - 3Store White City
We’re overjoyed by your feedback, Maulik! Romina's care and support made your experience uplifting. What a joy it was to serve you at Westfield! -Ashifa
Hash was informative and very helpful
Hash was informative and very helpful! thanks!
May 2, 2026
Unprompted review
Reply from Three UK - 3Store White City
Hey there, that’s brilliant! Hash really made your day, and we couldn’t be happier. Thank you for this amazing 5⭐ review! -Ayesha
It's great all time and specially roman…
It's great all time and specially roman Jr is the great person in the store. Thank you so much
May 1, 2026
Unprompted review
Reply from Three UK - 3Store White City
Thank you for the great review, Awais. We’re delighted that Roman Jr provided excellent service in store. We hope you have a wonderful day! 😊 -Prabhjeet
Romina helped me in Westfield White…
Romina helped me in Westfield White City Store , kind and friendly
Explained everything and got a good deal, happy and I recommend
April 30, 2026
Unprompted review
Reply from Three UK - 3Store White City
Harsh, your feedback is truly appreciated. It’s great to hear how well you were supported during your visit to the Westfield White City store. Romina’s patience, clarity, and friendly approach clearly made your experience smooth and enjoyable. -Manavata
Excellent experience with Amina
Excellent experience with Amina. She explained each and everything polite way and she is very helpful.
April 24, 2026
Unprompted review
Reply from Three UK - 3Store White City
Hey Brinderdeep, what a shining spotlight moment! Amina will be thrilled to know she made your store visit truly special. Here’s to many more wonderful experiences together. -Ashifa
All the staff were very nice friendly…
All the staff were very nice friendly and professional .
Omayr , the Moroccan guy working there is 5 stars , very funny ( even if a bit upset losing the African cup )
The 2 other ladies ( emz the girl with make up eyes was super friendly too and mostly the manager girl ( Arta) very smiling and made sure I go home happy .
April 23, 2026
Unprompted review
Reply from Three UK - 3Store White City
Thank you for sharing your experience, Frederic. It’s wonderful to hear that the whole team made you feel welcome. We’re glad Omayr brought positive energy to your visit, and that both Emz and Arta created a warm atmosphere and ensured you left feeling well looked after. -Afaq
Romina was excellent!
Romina was excellent!
Helpful with all my issues and got a good contract with Three .I will recommend Three and White City store also great customer service from Romina
April 19, 2026
Unprompted review
Reply from Three UK - 3Store White City
Your feedback means a lot, Rusku. Delighted that Romina provided such strong assistance and left you confident in your new agreement. -Manavata
Romina helped me with my contact I had…
Romina helped me with my contact I had PAy as you go and the lady helped me very kindly and friendly
Thank you
April 18, 2026
Unprompted review
Reply from Three UK - 3Store White City
Boom 💥 Abdikarim, it’s stellar to know Romina offered such a warm and polite approach while you moved from your previous setup. Here is to smooth sailing with your new plan ✨ -Arvind
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.