I visited the store in Woolwich on Thursday July 30 2026 to transfer two mobile phone accounts into my children's names and to change the payment method. A lovely young lady named Kiara assisted... See more
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Very happy with the experience. Jermaine made me feel at ease to talk. Gives good advice as to what I want and how it will benefit me. I was able to make a choice and there was no pressure. Represente... See more
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Dobrinka was so really helpful with my complaint and resolved it seamlessly, thank you Three Woolwich, keep up the good work!
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I had a complicated issue with changing Sims and contacts and was looked after by a totally brilliant customer advisor called Eryca. She is fantastic at her job - really patient, kind and professiona... See more
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Company details
About Three UK - 3Store Woolwich
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
35 Powis Street, SE18 6HZ, Woolwich, London, United Kingdom
- 02088559033
4.9
Excellent
139 reviews
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easy service and very good connection
easy service and very good connection
also good deals
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Thank you for your review, Abe! 😊 Wonderful to hear you had such a smooth experience. -Veronica
Rohan helped me update my phone and…
Rohan helped me update my phone and fixed my SIM. He even sold me a new tablet at a really good price. 5½ stars for him.
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
This is wonderful to hear. Rohan enjoyed helping you get your phone updated and sorted, and he’ll be glad you’re happy with the tablet too. Thanks for the 5½ stars😀 -Ayesha
Reply from Three UK - 3Store Woolwich
Thanks for sharing this, Georgiana—we’re glad our colleague made your visit a positive one. -Shivam
Oluwashola was great helping me today…
Oluwashola was great helping me today she solved all the problem I can to resolve and was very nice
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Thanks for leaving this review. It’s great to hear you had such a smooth experience and that Oluwashola was able to get everything sorted for you. -Shivam
Phone & Home WiFi Contract
I recently returned from overseas and was struggling to find a contract which suited my needs. Tré, Eryca and Rohan @ 3Store Woolwich were all extremely helpful in helping set up a new phone & home WiFi contract. I visited the store again a week later for help with some set up issues and they quickly and efficiently resolved my issues! Couldn’t ask for better service! Thanks Guys!
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Charlie, really appreciate you sharing this 🌟. Hearing how Tré, Eryca and Rohan stepped in and helped you secure the right phone and WiFi setup is genuinely uplifting. Hope you have a wonderful day 🌼 -Manavata
Rohan helped me get a new 5G Mifi for…
Rohan helped me get a new 5G Mifi for me to take wherever I go. He gave me a good deal and it was a smooth experience. Really friendly and made everything easy to understand.
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
That's brilliant, Prince! We're super happy to hear that Rohan gave you all the support you needed. Thank you so much for 5 ⭐⭐⭐⭐⭐ review! Hope you have a wonderful day :) -Kashish
Reply from Three UK - 3Store Woolwich
Hey there, thank you for your amazing 5 ⭐ review. We're glad Oluwashola got everything sorted for you. -Ayesha
Oluwashola was really helpful in…
Oluwashola was really helpful in putting me through and explaining everything I needed to know in full details.
May 4, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hey Nkem, we’re pleased that Oluwashola made the whole process easy to understand and ensured you felt supported. Thanks for the fantastic 5⭐ review. -Maryalex
Shola was very helpful
Shola was very helpful
She listened to my request and assisted me to get what I needed with record time. Her customer service skills were 10 out of 10
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hi Christophe, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Shola. -Prabhjeet
Oluwaseun is so helpful and she helped…
Oluwaseun is so helpful and she helped me solve my issue.
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hi Sunday, thanks for the feedback! We’re so glad to hear that you had such a positive interaction with Oluwaseun and that your issue is now fully resolved. Hearing that our team has made a difference to your day is exactly what we love to see. Thanks for being with us! -Shivam
Lata
Lata, absolutely fabulous! She helped m to sort out my many accounts and new devices. Extremely professional, welcoming and calm. Best customer service experience I've had!
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
We’re delighted Lata provided such a smooth experience with your upgrades. It’s wonderful to hear her patient approach stood out. Thanks for the amazing feedback, Esteleta! -Suhaas
Dobrinka was really patient
Dobrinka was really patient, amazing service and atmosphere, keep it up!
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Adetola, really appreciate your message. Wonderful to know Dobrinka made everything smooth and enjoyable during your visit. -Manavata
Shola was very friendly and helpful and…
Shola was very friendly and helpful and gave me information about the latest deals and offers. I had not update my sim contact in a while so she was able to help me get up to date with a cost effective solution. Thanks Shola 😊
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Alice, really appreciate your message. Wonderful to know Shola made the process clear and supported you in finding a budget friendly update for your SIM. -Manavata
Rohan helped me renew my contract for a…
Rohan helped me renew my contract for a cheaper price whilst keeping me on the same amount of data. It was quick and easy.
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Thanks for sharing your experience, Bunmi. It’s great to hear Rohan was able to help renew your contract with better value while keeping everything the same for you. We’re glad it was a smooth and straightforward process. -Shivam
Oluwashola was very helpful and…
Oluwashola was very helpful and professional, I absolutely loved her service, very top notch
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Absolutely fabulous, Prince! We’re delighted to hear Oluwashola made such a positive difference to your experience 😊 -Maryalex
Dobrinka was really helpful and…
Dobrinka was really helpful and patient, asked the right questions the right way, really EXCEPTIONAL customer service, keep up the good work Three Woolwich and DOBRINKA!!!
April 19, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Thank you, Isaac, for such a fantastic review! We’re thrilled to hear Dobrinka provided exceptional service and made your experience at our Woolwich store so positive. 😇 -Prabhjeet
Great service from leanna the store…
Great service from leanna the store manager and dobrinka. Amazing ladies , I also need a refund from three, as I have been debited since January that my contract expired.
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hey Bolanle, it’s fantastic to hear that Leanna and Dobrinka’s team made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
Leanna and Rohan really did an amazing…
Leanna and Rohan really did an amazing job by given me a listening hear and making sure I get the best, all thanks to them
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hi Adeyemi, it’s great to hear Leanna and Rohan took the time to really listen and made sure you were looked after. Providing thoughtful support and helping customers get the right outcome is exactly what we aim for. -Shivam
Thank you Three Woolwich
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Superb, Eunice! We’re delighted to hear you had a great experience at our Woolwich store. 😇 -Prabhjeet
Rohan helped me get an esim for my…
Rohan helped me get an esim for my partner and upgraded me to unlimited with roaming for just a £1 extra. He was really patient
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
We’re delighted Rohan could guide you with such patience, turning the eSIM activation and upgrade into a smooth journey. Unlocking unlimited roaming for just £1 more is exactly the kind of experience we aim to provide, Louise. -Ashifa
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