I visited the store in Woolwich on Thursday July 30 2026 to transfer two mobile phone accounts into my children's names and to change the payment method. A lovely young lady named Kiara assisted... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very happy with the experience. Jermaine made me feel at ease to talk. Gives good advice as to what I want and how it will benefit me. I was able to make a choice and there was no pressure. Represente... See more
Company replied
Dobrinka was so really helpful with my complaint and resolved it seamlessly, thank you Three Woolwich, keep up the good work!
Company replied
I had a complicated issue with changing Sims and contacts and was looked after by a totally brilliant customer advisor called Eryca. She is fantastic at her job - really patient, kind and professiona... See more
Company replied
Company details
About Three UK - 3Store Woolwich
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
35 Powis Street, SE18 6HZ, Woolwich, London, United Kingdom
- 02088559033
4.9
Excellent
138 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently went to 3 network and had…
I recently went to 3 network and had an amazing experience with Rohan, who was my advisor. He was super helpful, answered all my questions, and came up with a contract deal that was way better than I expected! Really happy with the service – thanks Rohan!
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Lordina! 🎉 We’re thrilled that Rohan could make your visit such a wonderful outcome. It’s fantastic to hear that you’re happy with the deal and the service. Thank you for sharing your experience with us! -Shivam
Great experience with Jermaine
Great experience with Jermaine. Patient and helpful
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hey there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
iphone purchase
Had a great experience buying my iPhone from ROHAN at Three in Woolwich. He was extremely helpful, patient, and explained everything very clearly without rushing at all. It made the whole process smooth and stress-free.
Rohan really knows his stuff and helped me choose the right phone and plan according to my needs. He answered all my questions properly and made sure I was fully satisfied before I left the store. Customer service like this is hard to find these days!
Very polite, professional, and friendly person. If you’re visiting the Three store in Woolwich, I highly recommend asking for Rohan.
January 22, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
It’s great to hear you had such a fantastic experience at our Three Woolwich store, thanks to Rohan’s clear guidance in helping you choose the right phone and plan without any rush. Many thanks, Mya! -Kashish
My experience at the Woolwich three…
My experience at the Woolwich three store is great as tré is very polite and very knowledgeable about his work.
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Thank you for highlighting Tre’s efforts, Ava‑gaye! 🥰 We’re proud to know his politeness and expertise gave you such a positive Woolwich store experience. -Ayesha
Dobrinka made us feel good during our…
Dobrinka made us feel good during our encounter, she was lovely, patient and kind.
January 23, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hey Anon, we love it! 🎉 We’re thrilled to hear how Dobrinka turned your time with us into something special! She will be super happy to know that her efforts brought in a brilliant 5 ⭐ -Ashifa
Rohan helped me move my payg plan to a…
Rohan helped me move my payg plan to a monthly plan on a good deal.
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Good service
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hello there! Thanks a ton for this review. We absolutely love hearing this, and we hope you have a wonderful day 😊 -Kashish
Oluwaseun.Good morning .I will like to…
Oluwaseun.Good morning .I will like to thank you emersely from the bottom of my heart of the services you rendered to me this morning. You were very professional and very courteous. You explained all my options to the best of your knowledge and I am grateful.Keep up the good work.Thanks
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hi Joseph, what a lovely way to start the day! We’re delighted that Oluwaseun looked after you so brilliantly this morning. It’s great to know their expert and polite manner helped you feel confident in the path you chose. Thank you for sharing such a kind message with us. -Kishan
Really good customer service from Rohan…
Really good customer service from Rohan and Taye
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Excellent service delivered by…
Excellent service delivered by Oluwashola
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
We’re incredibly grateful for your feedback, Rose! 😊 It’s wonderful to know that Oluwashola delivered such excellent service. Thank you for sharing your experience! -Veronica
Excellent experience with Taye and…
Excellent experience with Taye and Rohan cool guys
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hey Lateef! 🎉 We're thrilled to hear that Taye and Rohan made your experience epic. Moments like these brighten our day. -Afaq
Tre served me well and he had good…
Tre served me well and he had good energy.
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
We really value your feedback, Wayne ⭐. We’re pleased Tre provided excellent support and brought such positive energy ✨👏. -Shivam
Good communication skills
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Francess, excellent! 🙌 We’re so grateful you took a moment to share and leave a dazzling 5 ⭐ rating! -Ashifa
Oluwaseun was vary helpfull
Oluwaseun was vary helpfull, happy with her service
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Love this, Goma! We're buzzing with excitement knowing Oluwaseun made your experience outstanding. Your amazing 5 ⭐ feedback really made our day. -Suhaas
Oluwaseun was very helpful and happy…
Oluwaseun was very helpful and happy with her service. Thank you so much
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Woohoo! We’re thrilled Oluwaseun made your experience amazing 🚀 Thank you for the glowing 5 ⭐ review, Anjela. -Arvind
Great friendly and professional service…
Great friendly and professional service Oluwaseun
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hey Joanne, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Oluwashola was very patient with me
Oluwashola was very patient with me. She gave me ressurance and i enjoy her services.
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Reply from Three UK - 3Store Woolwich
We're glad you were attended to promptly and efficiently, Hashim. Thanks for the brilliant review :) -Scott
Reply from Three UK - 3Store Woolwich
Hi Izuchukwu! 🎉 It is fantastic to hear that you had a great experience with our team. We always aim to provide a high standard of support, so we’re glad we hit the mark for you. Thank you for sharing this 5 ⭐ review! -Kishan
Rohan is such a polite customer service…
Rohan is such a polite customer service advicer I came in stressed and he helped with all my inquiries and more. Great lad!
January 5, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Yasmin, that's phenomenal! We're overjoyed to hear that Rohan made you feel truly supported. Moments like these brighten our day. -Afaq
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.