I visited the store in Woolwich on Thursday July 30 2026 to transfer two mobile phone accounts into my children's names and to change the payment method. A lovely young lady named Kiara assisted... See more
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Very happy with the experience. Jermaine made me feel at ease to talk. Gives good advice as to what I want and how it will benefit me. I was able to make a choice and there was no pressure. Represente... See more
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Dobrinka was so really helpful with my complaint and resolved it seamlessly, thank you Three Woolwich, keep up the good work!
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I had a complicated issue with changing Sims and contacts and was looked after by a totally brilliant customer advisor called Eryca. She is fantastic at her job - really patient, kind and professiona... See more
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Company details
About Three UK - 3Store Woolwich
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
35 Powis Street, SE18 6HZ, Woolwich, London, United Kingdom
- 02088559033
4.9
Excellent
139 reviews
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Rohan is such a polite customer service…
Rohan is such a polite customer service advicer I came in stressed and he helped with all my inquiries and more. Great lad!
January 5, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Yasmin, that's phenomenal! We're overjoyed to hear that Rohan made you feel truly supported. Moments like these brighten our day. -Afaq
Rohan was so amazing and helpful
Rohan was so amazing and helpful! Made everything so easy!
January 4, 2026
Unprompted review
Reply from Three UK - 3Store Woolwich
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Taye served us very well and we are…
Taye served us very well and we are satisfied 😊
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Woolwich
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
I had a very good experience with 3…
I had a very good experience with 3 Three customer service today at the Woolwich Arsenal branch. The service was smooth and organised, and Rohan was helpful and professional throughout the process. He provided clear advice and good support, and I’m happy with how everything was handled today.
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Woolwich
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Rohan and Taye were brilliant
Rohan and Taye were brilliant, excellent customer service. They made our shopping experience easy and enjoyable.
December 16, 2025
Unprompted review
Reply from Three UK - 3Store Woolwich
Hey Heather, this is what we love to hear! We’re so happy this is the service you received, we’ll certainly be passing your feedback on. -John
Best customer service and deals
Very welcoming, professional and helpful staff. Received the best Customer Service by Tré. This is the first time I have been to a Three store and it was a pleasant experience.
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Woolwich
Hey Vivek, we hope that the great service from Tré will inspire you to visit again whenever you need support, we'll always be glad to see you. Thanks for a brilliant review -Scott
I came in to get my daughter a new…
I came in to get my daughter a new phone, Rohan was very helpful as well as the manager, very good customer service.
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Woolwich
Hey Yanique, that’s fabulous! We’re thrilled Rohan and our manager gave you such a fantastic experience. Thank you so much for sharing this amazing 5⭐ review! -Veronica
Fantastic service
Fantastic service! Moved from Vodafone to Three and it was a seamless experience. The assistant manager and the team were excellent.
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Woolwich
Hi Mehmet, Thanks so much for the 5 ⭐ review. It’s great to hear your move from Vodafone to Three was such a smooth experience. Our assistant manager will be delighted to know their support made such a positive impression. -Kishan
Really enjoyed my service on store
Really enjoyed my service on store. I usually go to the Eltham branch but since it closed down, I went to the Woolwich store for some help and they were very friendly!
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Woolwich
Hey Mrs Darkes :) We're delighted that the Woolwich Store were able to step up and give you the reliable support you were seeking -Scott
The team saved me greatly
The team saved me greatly. I had issues with my phone and they were kind and attentive to my needs. Thank you Mr Jermaine
December 12, 2025
Unprompted review
Reply from Three UK - 3Store Woolwich
Hi Doris, we’re delighted to hear that our team made your day! 🎉 Thank you for the amazing 5⭐ review. -Neha
Dobrinka was very helpful and detailed…
Dobrinka was very helpful and detailed in her explanation.. i was able to sort out all my issues..thank u
December 5, 2025
Unprompted review
Reply from Three UK - 3Store Woolwich
That's super, Bayo, we're pleased Dobrinka offered a clear explanation and resolution for you :) Thanks for the 5 stars -Scott
Am happy with their service in woolwich…
Am happy with their service in woolwich store. Jermaine and seun helped me out and make it seamless
November 29, 2025
Unprompted review
Reply from Three UK - 3Store Woolwich
Thanks for this amazing 5⭐ review, Mohammad. We really appreciate you taking the time to send this over to us! Great work Jermaine & Seun 🎉 -Jade
Urgent matter solved on the spot
I have received the most positive support with my last minute request regarding my contract, and the lovely staff member had also taken in consideration my every request to precision. Thank you .
December 1, 2025
Unprompted review
Reply from Three UK - 3Store Woolwich
Thanks for your feedback, Ludmila, and it's lovely to hear that you enjoyed great customer service with your contract query. We appreciate you taking the time to share this with us. -Michael
Reply from Three UK - 3Store Woolwich
Fantastic! Thanks for a brilliant review, Sergejs :) -Scott
Very helpfull and insightful made the…
Very helpfull and insightful made the purchase very easy good customer service
December 1, 2025
Unprompted review
Reply from Three UK - 3Store Woolwich
That's fabulous, Naomi, we're happy to hear it :) -Scott
Good service
The team were very patient sorting me out with my new outdoor hub
November 24, 2025
Unprompted review
Reply from Three UK - 3Store Woolwich
That's super exciting, James, we hope you love your hub :) We're glad you were able to take your time getting it with a patient team -Scott
Seun was a great help
Seun was a great help. Great customer service!
November 24, 2025
Unprompted review
Reply from Three UK - 3Store Woolwich
HI Okonkwo, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Shola is very good staff
Shola is very good staff
Very nice experience
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Woolwich
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
She is reliable and nice to costumer
She is reliable and nice to costumer. Thanks you so much. Oluwashola
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Woolwich
That's wonderful to hear about Oluwashola. Thank you for the brilliant review, Dolapo! -Scott
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