Ticketgum Reviews 1,505

TrustScore 3 out of 5

3.1

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the ordering process straightforward and appreciated receiving their tickets within the promised timeframe, sometimes even getting better seats than expected. Several people highlighted good communication, especially via WhatsApp, and found the team helpful with last-minute questions. Some customers also noted that they received their tickets days before the event, allowing them to plan accordingly. However, a significant number of people were dissatisfied with various aspects of the service. Common issues included tickets not arriving, orders being canceled, and difficulties contacting the company through phone numbers or email, which often bounced or went unanswered. Some customers also reported receiving tickets with incorrect details or being seated separately despite guarantees, leading to frustration and wasted money on travel and accommodation. There were also concerns about the website's functionality and the high price of tickets.

What people talk about most

Order

Consumers find order experiences to be ambiguous. Many reviewers report significant issues, such as orders... See more

Customer communications

Customers had ambiguous experiences with contact. Many reviewers reported significant difficulties reaching... See more

Website

Clients share ambiguous opinions on the website. Many reviewers express significant dissatisfaction, citing... See more

Service

Customers consistently note ambiguous experiences with service. Some reviewers praise the service as... See more

Price

People report ambiguous experiences with price. Many customers express dissatisfaction, feeling ripped off,... See more

Based on these reviews

Rated 3 out of 5 stars

Well, this has been an anxious ride to say the least, although it ended happily. I had bought 6 tickets to Arsenal vs New Castle 18th of May almost a year ago, as my research told me I needed to be... See more

Rated 4 out of 5 stars

I received my tickets within the time frame given(on the morning of matchday), however I’d have hoped it was sooner as I’m a guy that likes to plan things well and make sure I’m organised. However, o... See more

Rated 4 out of 5 stars

The match was terrific; two 2nd half goals allowed Tottenham to cone away with a draw against Man City including the tying goal that was one for the highlight reels. The seats were quite good, but mor... See more

Rated 4 out of 5 stars

Great match - very exciting day. Well organised. Tickets arrived in time. No issues. Always able to contact an agent from ticketgum if needed. Thanks so much.


Company details

  1. Event Ticket Seller
  2. Soccer Store

Written by the company

Our company was established by professionals in the field, who understand the need of people all over the world to experience the amazing ambiance of sports events from the front rows, to sit in the stadium with thousands of fans and feel the game's electrifying atmosphere. An experience that everyone, be it a sports fan or not, will remember and cherish for years to come. We also understand the need of our customers to feel safe and secure when buying the tickets, therefore, we have developed an innovative and unique system that offers each client a personal service by one of our customer service staff members, from the moment of purchase to the day of the match. The interactive interface of our website allows easy and efficient accessibility to all necessary information. We are committed to provide tickets to the most desirable events, at the best prices, together with an enjoyable buying experience and courteous service.

WHAT MAKE US BETTER THAN OUR COMPETITORS

Official & Authentic Ticket - Tickets are guaranteed as official and authentic.

On Time Delivery We use only couriers that are proven to be reliable and trustful. Secure Payment We use SSL 256 bit high security encryption, your are safe with us. Competitive Prices We offer the most competitive prices. Available For You Direct and personal customer service, online chat platform.

Contact info

3.1

Average

TrustScore 3 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great experience!

Initially I was skeptical on whether I get the tickets or not. But a day before the matchday, I managed to secure the tickets. Checking into stadium was a breeze. The experience was soooo amazing and the view was great! Totally recommend!

August 31, 2024
Unprompted review
Rated 4 out of 5 stars

All good in the end Tottenham Vs Everton

Very easy to use the site and very happy with the tickets. Great support from the guys who answered every question I had. However it is a white knuckle ride waiting for the tickets to be sent which could be anywhere from 3 days up until 2 hours before the event. This made planning transport hard as I didn't know 100% until a few hours before the game. Once I had the tickets and got into the stadium I was very happy and will use Ticketgum again. I would have given 5 stars if I'd had the tickets a bit sooner.Thanks everyone for your support.

August 24, 2024
Unprompted review
Rated 5 out of 5 stars

The Tickets arrived on time and the…

The Tickets arrived on time and the seating arrangements were exactly as described. The only downside was that the prices were a bit steep. But considering the quality of services and the peace of mind, it was worth it.

August 21, 2024
Rated 5 out of 5 stars

The customer service team was…

The customer service team was responsive and helpful, guiding me through the process with ease. The match day with incredible, and the seats were better than I imagined. I'm already planning my next purchase with Ticketgum!

August 21, 2024
Rated 5 out of 5 stars

Ticketgum has truly redefined the…

Ticketgum has truly redefined the ticketing experience with its seamless and user- friendly platform. From finding the perfect event to completing the parches, every step is streamlined and hassle - free. Their commitment is providing a smooth and enjoyable ticketing process makes Ticketgum a top choice for event -goers."

August 16, 2024
Rated 5 out of 5 stars

Community shield finals ticket 10th of August

I loved the experience i got from buying a ticket from ticketgum, i got my ticket on time and got a great seat at the Wembley stadium for the community shield finals on 10th of August. It was my first time buying a ticket from ticket at first i was abit nervous but they delivered. On point service.

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

Arsenal tickets

Was down to London for a few days and decided to take my son and a few others to the match. The staff responded quickly to my txt they were helpful and friendly. I received the tickets within an hour. We had great seats which made my 8 year old son very happy. I was very happy with my experience, would recommend it.

August 7, 2024
Unprompted review

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