May 7th 2026: Contacted their Service Client via the web form. May 14th 2026: Received a response that has nothing to do with my message. Completely irrelevant response, so I sent a clarificat... See more
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Seating Plan was very good and enabled me to select exactly the type of ticket I was after. The fact that Ticketmaster France will actually post you a real ticket, rather than having to use an a... See more
The processing was seamless and straightforward. What was difficult for me was that some terms during the ticket reservations were in French, which isn't my native language. Despite using google trans... See more
Everything went smoothly. No problems with selecting the tickets that were on offer and then paying. The only problem wasn't Ticketmaster's fault. Stupid WWE haven't released all the seats, so coul... See more
Company details
Written by the company
Pour obtenir des réponses immédiates aux questions les plus fréquentes et pour contacter nos équipes, rendez-vous sur notre aide en ligne : https://help.ticketmaster.fr/hc/fr Ticketmaster vous permet de réserver vos billets pour plus de 170 000 événements chaque année et dans toute la France : concerts, festivals, spectacles, théâtre, humour, sports, expositions, parcs de loisirs... Notre site offre la possibilité de choisir sa place sur le plan de salle et propose les services suivants : Billetcollector / E-Ticket / M-Ticket / Retrait gratuit dans 1500 points de vente dans toute la France / Envoi postal / Carte Cadeau / Assurance annulation / Alertes...
Contact info
United Kingdom
- www.ticketmaster.fr
3.7
Average
28K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Efficient/fair
Efficient, fair way to distribute tickets. For someone who used to queue for hours in the cold and rain to get tickets in the 70s, being able to select your own seats with a push of a button is luxury beyond imagination.
March 28, 2025
Feeling robbed
Just like one of the reviews, my tickets were sold but I did not receive money even though it has been 3 months. Worse still I messaged customer service 3 times and no one has replied to me at all. I too feel robbed !!
March 27, 2025
Unprompted review
Reply from Ticketmaster France
Hello,
A customer care representative has reached out to you by email to assist you.
We hope to have answered your request.
Best regards,
Easy to navigate.
March 25, 2025
Tickets sold and payment not received
My tickets were resold to another fan on their website but i didn’t receive the payment on my bank account. However it shows as “paid” on their website. I’ve been trying contact for two weeks on their email but keep getting automatic answers that don’t solve the problem. TERRIBLE CUSTOMER SERVICE. I feel robbed!
THEIR REPLY IS LIE. No one has reached out to me via email. I’m talking to a lawyer now on a lawsuit, it is my last resource
March 13, 2025
Unprompted review
Reply from Ticketmaster France
Hello,
A customer care representative has reached out to you by email to assist you.
We hope to have answered your request.
Best regards,
The automatic seat algorhythm always…
The automatic seat algorhythm always assigned me the worst seat. I eventually settled for a seat after refreshing about 50 times and only getting bad ones.
After an hour, I saw you could actually pick your seat and the available ones were better than the one I got assigned? Terrible service!
March 21, 2025
Reply from Ticketmaster France
Hello,
A customer care representative has reached out to you by email to assist you.
We hope to have answered your request.
Best regards,
ticket Master pour le parking...
Obligé de passer par ticket Master pour le parking du ldlc arena à Lyon...
1,65e de commission en plus des 15e de parking (en plus des places ee concert).
Ça s apparente à du racket organisé ...
March 21, 2025
Reply from Ticketmaster France
Bonjour,
Notre service client a repris contact avec vous par email pour vous apporter une réponse.
Nous espérons avoir répondu à votre demande et restons à votre disposition.
Cordialement,
Misleading Ticket Sales and Terrible…
Misleading Ticket Sales and Terrible Customer Support – Ticketmaster France!
I purchased Beyoncé Package tickets through Ticketmaster France, expecting VIP3 tickets with fan zone access. However, due to a misleading ticketing system, I was instead sold Platinum tickets, which are seated and in different sections—completely different from what I intended to buy.
Why This Is a Serious Issue:
• The Ticketmaster website falsely displays VIP ticket descriptions when selecting the Beyoncé Package, but only offers Platinum seats instead.
• Customers don’t realize they’re buying the wrong type of ticket until after the purchase.
• This issue has been ongoing for weeks, yet Ticketmaster has done nothing to fix it.
Customer Support Ignoring Complaints:
• I reported this issue on February 19, 2025 and provided evidence of the misleading ticket descriptions (including screenshots and videos).
• Their resale platform is also broken—no one is buying these mislabeled tickets, leaving me stuck with unusable seats.
Buyer Beware!
• If you’re buying tickets through Ticketmaster France, double-check what you’re actually getting.
• This misleading practice could affect many customers, and Ticketmaster’s lack of accountability is unacceptable.
I am filing an official complaint with consumer protection authorities and encourage others who have faced similar issues to do the same.
February 11, 2025
Unprompted review
Reply from Ticketmaster France
Hello,
A customer care representative has reached out to you by email to assist you.
We hope to have answered your request.
Best regards,
passage entre file d' attente et option…
passage entre file d' attente et option d' achat pas du tout fluide !!!!! plus on avance pire c' est !!! sans parler des prix prohibitifs et des places moins chères mises en vente plus tard ...
March 19, 2025
Reply from Ticketmaster France
Bonjour,
Notre service client a repris contact avec vous par email pour vous apporter une réponse.
Nous espérons avoir répondu à votre demande et restons à votre disposition.
Cordialement,
non-transferrable tickets
March 18, 2025
Reply from Ticketmaster France
Hello,
A customer care representative has reached out to you by email to assist you.
We hope to have answered your request.
Best regards,
Charging 1.65 for allowing the ticket…
Charging 1.65 for allowing the ticket download is a joke.
March 13, 2025
Reply from Ticketmaster France
Hello,
A customer care representative has reached out to you by email to assist you.
We hope to have answered your request.
Best regards,
You’re a horrible pariah on artists and…
You’re a horrible pariah on artists and consumers. I wish I could get tickets another way.
March 13, 2025
Reply from Ticketmaster France
Hello,
A customer care representative has reached out to you by email to assist you.
We hope to have answered your request.
Best regards,
Bug when trying to order
Bug when trying to order
In some case, had to select the assurance option in order to buy tickets
Constantly receiving errors 500
March 8, 2025
De bonnes offres de concerts à tarif promotionnel…
Achat de 2 places de concert à tarif promotionnel attractif lors d’ une vente flash.Transaction rapide avec souscription d’ assurance annulation.Réalisation simple sur le site et confirmation rapide avec suivi.
March 10, 2025
the booking was quick and efficient
the booking was quick and efficient - the only improvement for me - would have been payment by paypal
March 9, 2025
Everything was very good
Everything was very good. The money was returned and I was also able to buy a new ticket. Thank you very much.
March 7, 2025
its so bad I wanna give it a zero but…
its so bad I wanna give it a zero but that's not possible so ill give you a one
March 4, 2025
Reply from Ticketmaster France
Hello,
A customer care representative has reached out to you by email to assist you.
We hope to have answered your request.
Best regards,
The service is really good
March 4, 2025
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