TicketTree.com Reviews 

2,204
•
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

WARNING—BUYER BEWARE: I purchased Premier Access tickets through TicketTree for the Sail4th 250 event on Governors Island. The promoter canceled access for Premier ticket holders, blaming the weathe... See more

Company replied

Rated 2 out of 5 stars

Seats at the theatre were shocking could only see the tops of their heads disappointed as it was my 40th not very special

Company replied

Rated 3 out of 5 stars

We thoroughly enjoyed the show, The Tina Turner musical and would love to go again. Unfortunately, although I had requested end of aisle seats so as not to be hemmed in, we found we were next to a wal... See more

Rated 1 out of 5 stars

Ticket Tree did everything I expected it to do. I had no problem and I find no fault.

Company replied

1.6

Bad

TrustScore 1.5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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1.6

All reviews

(2,204)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased

Very pleased, as always, with our tickets and travel lodge. Tickets were excellent, hotel basic but clean, but we got value for money as had not chosen a more expensive hotel. Excellent service.

July 26, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. I needed help with my theatre tickets and the man on the phone guided me through the various options available and I was pleased with my choice. Everything went like clockwork with no problems at all.

July 19, 2017
Unprompted review
Rated 5 out of 5 stars

Repeat customer

I will always recommend this company. They have a personal touch like no other and nothing is ever too much trouble. All those who I've bought vouchers for have also been happy with their service.

July 17, 2017
Unprompted review
Rated 5 out of 5 stars

Amazing - thank you so much

From initial enquiry all the way through to arriving at our hotel I can't thank you enough.

Your knowledge and experience was invaluable when it came to selecting our seats at the theatre, and helped to make a special trip away.

The information provided upon booking was great and clear, and the travel update email just before departure was a really nice touch.

Thank you very much for making our 1st theatre break so memorable and enjoyable.

July 15, 2017
Unprompted review
Rated 5 out of 5 stars

Fabulous deal

An excellent package for train hotel and theatre break, great value and good accommodation. Would definitely recommend and looking for the next deal 😊

June 21, 2017
Unprompted review
Rated 5 out of 5 stars

Friendly service

Friendly service, good price on hotel, train fares and theatre tickets. Would recommend to anyone.

June 21, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service great seats at Dreamgirls and lovely hotel. I accidentally deleted my confirmation email before printing and Ticketree sent me a new email with all details very quickly. Would definitely use again

June 21, 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish, hotel was excellent just like they said tickets and vouchers all on time as said, they even emailed me the day before with the train & tube times and information about tube stoppages and alternate routes. I would say they go above and beyond just selling the package. I will definitely recommend to others and will be using again.

June 7, 2017
Unprompted review
Rated 3 out of 5 stars

Good theatre seat and hotel, but hotel …

Good theatre seat and hotel,but hotel was a £40 taxi ride away. Terrible weather and heavy traffic. Web site gave the impression that hotel near to theatre. Sadly I had to leave in interval to make sure I could get taxi back as cabs would be hard to find. I have been in poor health and could not walk the distance back to hotel.

May 31, 2017
Unprompted review
TicketTree.com logo

Reply from TicketTree.com

Hi Mandy,

Thank you for taking the time to leave a review.

We're sorry to hear of the difficulties getting to and from the Lyceum Theatre from the Copthorne Tara Hotel in Kensington. We do list the hotel as being 3.7 miles from the theatre (the distances are given directly under the hotel under the breakfast type and on top of the total price), even so a price of £40 for a taxi does seem over the top, even for London taxis. We'd love for you to have got in touch regarding your illness and requirements as we'd have loved to have been able to offer the appropriate travel advice before you travelled (both the theatre and tube are also within easy reach of both the hotel and theatre) or even perhaps to look into a more suitable hotel for you.

We'll reach out via email too to see if there's anything else we can do to assist with this issue.

Kind regards

Phil

TicketTree.com

Rated 5 out of 5 stars

We were delighted with the service

We were delighted with the service, got great seats at our chosen theatres and a hotel which combined a beautiful view which made us feel restful but at the same time only a few minutes walk to the tube! Good priced rail tickets completed our tailor-made long weekend break just perfect. Well done and thank you, we'll certainly use you again.

May 25, 2017
Unprompted review

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