WARNING—BUYER BEWARE: I purchased Premier Access tickets through TicketTree for the Sail4th 250 event on Governors Island. The promoter canceled access for Premier ticket holders, blaming the weathe... See more
Company replied
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See what reviewers are saying
Seats at the theatre were shocking could only see the tops of their heads disappointed as it was my 40th not very special
Company replied
We thoroughly enjoyed the show, The Tina Turner musical and would love to go again. Unfortunately, although I had requested end of aisle seats so as not to be hemmed in, we found we were next to a wal... See more
Ticket Tree did everything I expected it to do. I had no problem and I find no fault.
Company replied
Company details
Contact info
8 Posterngate, HU1 2JN, Hull
- 01482 221256
- enquiries@tickettree.com
- www.tickettree.com
1.6
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Theatre and hotel
Excellent website with good deals for theatre weekend and hotel in London. We got an upgrade at the hotel to a suite which was a 4 star hotel.
February 15, 2017
Unprompted review
Great short theatre break in London
Perfect went like clockwork no hitches .
February 13, 2017
Unprompted review
Fantastic!
Could not fault TicketTree in any way. From the moment I found them on the internet until we were enjoying our break away, the arrangements, organisation and level of care and consideration have been nothing short of excellent. The hotel was fantastic, the seats at the show we saw were fantastic. They even sent an email a few days before our trip to update us on the various delays and works being carried out on the London Underground so that our trip ran smoothly. So easy, so straightforward, excellent experience, exceptional customer service, would recommend again and again.
February 13, 2017
Unprompted review
Fantastic break!
We've used Tickettree before and always found they provide an excellent service. This recent break represented amazing value for money-good hotel and superb theatre seats. They sent reminders plus information on any travel delays happening during the weekend.
Superb company to deal with-faultless!
February 6, 2017
Unprompted review
Reliable service
We have used TicketTree a number of times now and have found them to be reliable and good value each time.
There is always a choice of tickets to suit pocket and a range of hotels to allow choice of experience.
February 4, 2017
Unprompted review
Show fabulous. Dissappointed with train travel !
The train had cancelled all seat reservations so my friend and i could not sit together. Spoilt the trip down. And on the way back i had requested a table but we got reserved seats in different areas of the train.
Hotel was very basic but clean and tbh we werent in there very long. Staff on desk fab. Staff in breakfast room need some customer service training.
Show fabulous !!
February 1, 2017
Unprompted review
Reply from TicketTree.com
Hi Lindsay,
Thank you for your feedback, we're glad to hear that you were happy on the whole with your break.
It can be frustrating when seat reservations are cancelled on a train, usually due to a prior cancelled service or other issues onboard the train itself, however I can see that the reservations for the return journey weren't as requested. They were on either side of an aisle with window seats (as requested) but not on a table (not as requested) or sat together (should definitely have been the case regardless!).
Our system for making the reservations is a little archaic and we don't get to see the seat plans, only the reserved seat numbers, meaning tracking down the exact details can be a little tricky. We've contacted our rail partner to see if there's anything that can be done from our end to assist us on this front to avoid this situation occurring again.
If there's anything else we can help with please do let us know!
Kind regards
Phil
TicketTree.com
Great couple of days
Great show, great hotel and spot on administrative service.
February 1, 2017
Unprompted review
2 great days in London
I booked hotel theatre tickets and first class train fares via TicketTree
What a bargain!
I saved approimatley £400
Brilliant theatre seats 5 rows from the front a superb hotel and the luxury of traveling first class.
I had great communication with this company and a couple of days before I travelled I was sent an emergency telephone number in case I had any issues.
I would highly recommend TicketTree and will be using them again
February 1, 2017
Unprompted review
Theatre and hotel evening
Everything was as described an excellent evening and hotel
January 31, 2017
Unprompted review
London show and hotel
Great trip great show great hotel highly recommended
January 31, 2017
Unprompted review
Very good
Was very helpful and called me back when they said they would was so easy to deal with everything was spot on
January 31, 2017
Unprompted review
Theatre, hotel and rail package.
From the point of booking this package the service was brilliant. Would definitely used again and we are already planning our next visit.
January 30, 2017
Unprompted review
book tickets for show
I will always book.with.ticket tree service was first class.
January 30, 2017
Unprompted review
Great little mini break.
Hotel was fine, ticket voucher for theatre worked perfectly, trains mostly on time.
January 25, 2017
Unprompted review
First Class
Bought theatre break for family. All went very smoothly. All information was spot on. Hotel very central and excellent customer service. Will definitely use Ticket tree again.
January 24, 2017
Unprompted review
good
So easy to use hood at keeping up dated on any changes. Will be recommending to others and using again.
January 24, 2017
Unprompted review
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