Tielle Reviews 

462
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Arrived quickly and well packed. Quality impressive, each pillow in its own cotton bag. So far they remain plump and allow a really good night’s sleep. Very pleased with the purchase. Thank you.

Rated 2 out of 5 stars

Product seems good - only washed once, cannot comment on how it lasts. Did arrived promptly and packaged well. Customer care isn’t up to my standards as it did offer 15% discounts upon sign up but... See more

Company replied

Rated 5 out of 5 stars

Ordered some pillow protectors - I’ve only ever had polyester quilted ones before and these are such a treat - like thick cotton pillowcases with a zip. Have been very handy with sick children! Also... See more

Company replied

Rated 5 out of 5 stars

As a side & back sleeper, my ideal pillow is a generously filled but infinitely squishable pillow to get into the crook of my neck. These pillows are heavenly: supportive but soft, light & squishable,... See more

Company replied

Company details

  1. Bedding Store
  2. Bed Shop
  3. Home Goods Store
  4. Linens Store
  5. Upholstery Shop

About Tielle

Written by the company

Love sleep, love luxury

Tielle is the online retail branch of our parent company, Tradelinens Ltd, who have been providing guests at top hotels around the world with a great night’s sleep for over 30 years. We have unrivalled experience of working with the luxury hotel industry, expert knowledge about textiles, and a passion to provide the best in bed linen.


We were inspired to launch Tielle by frequent calls from interior designers, boutique hotel owners and guests of the hotels who had slept in our bed linen and loved it so much they wanted to buy it for themselves. It’s the little things in life, such as the quality of your pillows and bed linen that make a big difference to your day. And it’s because Tielle cares about these small but mega-important details that we’re sought-after by the UK’s most discerning hotels.


With 30 years experience advising, manufacturing and supplying top quality products to world class hotels, now you can enjoy the same level of luxury, quality and style in the comfort of your own home.


Simply call us and we’ll advise on the best linen for you.


PILLOWS DUVETS BED LINEN TOWELS

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

462 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(462)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent quality, good value

Accurate description of the products. Excellent quality. Fast delivery and well packaged. Have been very pleased with the duvet cover set. The king size fits the duvet well and the sheet and pillowcases are generously sized (not yet washed though). Would recommend.

July 15, 2024
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Reply from Tielle

Thank you for taking the time to leave us this lovely review!

Rated 5 out of 5 stars

Sleeping on a supportive cloud

As a side & back sleeper, my ideal pillow is a generously filled but infinitely squishable pillow to get into the crook of my neck. These pillows are heavenly: supportive but soft, light & squishable, plumping up a treat next morning. Being all natural, good temp. control too. *Highly* recommended.

July 4, 2024
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Reply from Tielle

Thank you for taking the time to leave us such a lovely review! We're glad to hear that you love your pillows :)

Rated 5 out of 5 stars

Perfect!

Fantastic value for money!!

July 12, 2024
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Reply from Tielle

Thank you for taking the time to leave us this lovely review!

Rated 5 out of 5 stars

Quality product nice deluvery person

Quality product nice deluvery person
Washing instrucioms please

July 11, 2024
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Reply from Tielle

Thank you for taking the time to leave us this review! Please see the link to our care guide https://tielleloveluxury.co.uk/pages/care-guide

Rated 5 out of 5 stars

Repeat order.

Repeat order.
Effortlessly and delightful bed linen

June 28, 2024
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Reply from Tielle

Thank you for taking the time to leave us this lovely review!

Rated 5 out of 5 stars

The only issue is the courier did not…

The only issue is the courier did not ring my flat bell and left unattended in foyer.

June 26, 2024
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Reply from Tielle

Thank you for taking the time to leave us this review. We will make sure to feed this back to our courier service.

Rated 5 out of 5 stars

Prompt and speedy service

Prompt and speedy service, no issues. I bought the duck feather and down duvet, 10.5 tog. This is the same ones used in the Savoy hotel. Fantastic value, light as a feather (as you might expect). I did think that it couldn’t possibly keep me warm but it’s fabulous. Would recommend it.

June 21, 2024
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Reply from Tielle

Thank you for taking the time to leave us this lovely review!

Rated 5 out of 5 stars

Exceptional quality bedlinen and excellent service

Exceptional quality bedlinen and excellent service. I ordered the 300 thread count bedlinen and the feel of it is heavenly - I hadn’t realised what a difference high count bedding actually makes to the sleep experience! The quilted linen bed throw i also ordered is a generous size, light and warm, and looks beautiful on the bed. The service too was excellent and I was impressed by the presentation of the items in individual linen bags. Altogether a luxe experience…I will be back!

May 29, 2024
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Reply from Tielle

Thank you for taking the time to leave us this lovely review! We're glad to hear that you're pleased with your order.

Rated 5 out of 5 stars

I ordered four linen placemats

I ordered four linen placemats, and instead, 2 beautiful towels arrived. I informed Tielle straight away, and they immediately posted my correct order, which arrived in two days. Happily, they offered that I could keep the beautiful towels as well! So all in all, beautiful quality and wonderful service! Many thanks, Carrie

May 29, 2024
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Reply from Tielle

Thank you for taking the time to leave us this lovely review! We're glad to hear that you're pleased with your order.

Rated 5 out of 5 stars

Such beautiful bed linens

Such beautiful bed linens. The quality is superb and the feel is perfect. Makes going to bed a pleasure

May 23, 2024
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Reply from Tielle

Thank you for taking the time to leave us this lovely review!

Rated 2 out of 5 stars

Suprelle® Tencel® ECO Fresh Pillow. So disappointed...


We fell in love with the pillows at the Kirkwall Hotel in Orkney while visiting in May 2024, so I took pics of the labels intending to purchase two upon our return to the US. When I searched the Tielle Love Luxury website, this was the only option that matched my label pics, so we decided to order despite the $143 UK to US shipping charge (plus the cost of the pillows, making them pretty expensive items). We were SO excited when they arrived faster than we expected! However, they felt nothing like our experience of the pillows at the Kirkwall. Much lighter weight, and not nearly as soft or "squishy". And they are "crunchy" when pressed or laid upon. One shouldn't be able to hear a pillow as we rest. Anyway, we gave them a try and my husband said, "Nope." after one night. I thought perhaps they needed "breaking in" so I gave them a full week before I returned to my old pillow. Sadly, there isn't really a way to return these and I can't see paying the shipping costs to do so. A bitter lesson learned, though.
$203.00 for two pillows we cannot use. I gave 2 stars because shipping was pretty prompt. If I had it to do over again, I would ask the Kirkwall Hotel if they would sell us two of their pillows. I have attached the pics I took at the hotel. Very sad about this.

May 27, 2024
Rated 2 out of 5 stars

Disappointed

Disappointed. Expected more.

May 29, 2024
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Reply from Tielle

Thank you for your feedback. We're really sorry to hear that you are disappointed, please feel welcome to email us with more information orders@tielleloveluxury.co.uk.

Rated 5 out of 5 stars

Happy customer.

Very pleased with the quality of the cotton and the strong straps. An excellent efficient company to deal with. Thank you.

May 28, 2024
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Reply from Tielle

Thank you for taking the time to leave us this review!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, very good quality robe

May 29, 2024
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Reply from Tielle

Thank you for taking the time to leave us this review!

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