Arrived quickly and well packed. Quality impressive, each pillow in its own cotton bag. So far they remain plump and allow a really good night’s sleep. Very pleased with the purchase. Thank you.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Product seems good - only washed once, cannot comment on how it lasts. Did arrived promptly and packaged well. Customer care isn’t up to my standards as it did offer 15% discounts upon sign up but... See more
Company replied
Ordered some pillow protectors - I’ve only ever had polyester quilted ones before and these are such a treat - like thick cotton pillowcases with a zip. Have been very handy with sick children! Also... See more
Company replied
As a side & back sleeper, my ideal pillow is a generously filled but infinitely squishable pillow to get into the crook of my neck. These pillows are heavenly: supportive but soft, light & squishable,... See more
Company replied
Company details
About Tielle
Written by the company
Love sleep, love luxury
PILLOWS DUVETS BED LINEN TOWELS
Tielle is the online retail branch of our parent company, Tradelinens Ltd, who have been providing guests at top hotels around the world with a great night’s sleep for over 30 years. We have unrivalled experience of working with the luxury hotel industry, expert knowledge about textiles, and a passion to provide the best in bed linen.
We were inspired to launch Tielle by frequent calls from interior designers, boutique hotel owners and guests of the hotels who had slept in our bed linen and loved it so much they wanted to buy it for themselves. It’s the little things in life, such as the quality of your pillows and bed linen that make a big difference to your day. And it’s because Tielle cares about these small but mega-important details that we’re sought-after by the UK’s most discerning hotels.
With 30 years experience advising, manufacturing and supplying top quality products to world class hotels, now you can enjoy the same level of luxury, quality and style in the comfort of your own home.
Simply call us and we’ll advise on the best linen for you.
PILLOWS DUVETS BED LINEN TOWELS
Contact info
The Old Granary, Mile Barn Farm, HP4 1QR, Berkhamsted, United Kingdom
- 01442 843 769
- orders@tielleloveluxury.co.uk
- www.tielleloveluxury.co.uk
4.6
Excellent
462 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to navigate website
Easy to navigate website . Lovely quality.. beautifully packaged and swiftly delivered.
May 28, 2024
Reply from Tielle
Thank you for leaving us this review!
I can't recommend Tielle Love Luxury…
I can't recommend Tielle Love Luxury enough, their products are beautifully made and exceptional quality!
May 24, 2024
Reply from Tielle
Thank you for leaving us this lovely review!
Reply from Tielle
Thank you for taking the time to leave us this review!
Reply from Tielle
Thank you for taking the time to leave us this review!
Review of wool throw....
Lovely quality of blanket .... so soft. Was surprised how big it was .... very reasonably priced.. Would recommend...
May 23, 2024
Reply from Tielle
Thank you for taking the time to leave us this review!
Superb quality products
Superb quality products. Arrived the day after ordering. No plastic packaging at all. My third delivery and I recommend them without reservation.
May 23, 2024
Reply from Tielle
Thank you for taking the time to leave us this review!
The pillow was delivered on time and…
The pillow was delivered on time and packaged in a secure box. The pillow itself is of a very good quality and has become my wife's prized possession.
May 23, 2024
Reply from Tielle
Thank you for taking the time to leave us this review!
Had high hopes..
Ordered the luxury line hotel towels, (I had previously ordered the face towels to test them and they were fine). They arrived with pulled loops and frayed threads on almost EVERY towel! The only ones which were damage free were the face towels I believe. One also arrived with a small stain. Furthermore, upon washing, the texture changed entirely. They went from soft (albeit, thinner than I was expecting) to scratchy, as if I’d had them a decade (basing this off the towels I was replacing, which are in better shape and I actually have had for a decade). I washed the towels with no detergent or fabric conditioner (I am well aware of the 1st wash process for towels).
I emailed Tielle and they were very quick to respond offering a full refund which is good, although I haven’t had it yet. They assured me that it wasn’t up to their standards which I believe as I’ve ordered bed linen previously which has been lovely. Hopefully it was just a dodgy batch. Saying that, I ordered a jumbo bale plus 2 bath sheets so it’s quite a few to be affected. Packaging was lovely and the shipping time has always been brilliant. Just a shame that the towels were such bad quality on this occasion.
May 21, 2024
Reply from Tielle
Thank you for your feedback. We're really sorry to hear that you were unhappy with your towels, we agreed that they certainly weren't to our usual high quality that we pride ourselves upon and so we organised for them to be returned to us. Your refund was processed once we received the towels back and our quality control team will now inspect them. We are glad to hear that you have been pleased with our other products, our packaging and our shipping time. We will be back in touch soon, once quality control have fed back to us.
Always order my bedding from Tielle
Always order my bedding from Tielle. Beautiful quality fabric and worth the investment.
May 17, 2024
Great service and product
May 13, 2024
Reply from Tielle
Thank you for taking the time to leave us this review!
Fantastic quality and easy to wash and…
Fantastic quality and easy to wash and iron.
November 1, 2023
Unprompted review
Reply from Tielle
Thank you for taking the time to leave us this review!
Reply from Tielle
Thank you for taking the time leave us this review!
Ordered a super king size duvet
Ordered a super king size duvet. It was well packaged and I am really happy with the duvet. It is our second one and is excellent quality and warm
May 7, 2024
Reply from Tielle
Thank you for taking the time to leave us this review!
Easy to order
Easy to order. Love the pillows. Have them on many beds in my home and lake house.
April 23, 2024
Reply from Tielle
Thank you for taking the time to leave us this review!
Amazing product with super service both…
Amazing product with super service both times I have used it!!
April 16, 2024
Fabulous quality and the items arrived…
Fabulous quality and the items arrived very quickly.
April 22, 2024
Reply from Tielle
Thank you for taking the time to leave us this review!
Love my new bed linen
Love my new bed linen - it has given my bed a whole new fresh look and is so comfortable and luxurious.
April 18, 2024
Reply from Tielle
Thank you for taking the time to leave us such a lovely review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.