Arrived quickly and well packed. Quality impressive, each pillow in its own cotton bag. So far they remain plump and allow a really good night’s sleep. Very pleased with the purchase. Thank you.
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See what reviewers are saying
Product seems good - only washed once, cannot comment on how it lasts. Did arrived promptly and packaged well. Customer care isn’t up to my standards as it did offer 15% discounts upon sign up but... See more
Company replied
Ordered some pillow protectors - I’ve only ever had polyester quilted ones before and these are such a treat - like thick cotton pillowcases with a zip. Have been very handy with sick children! Also... See more
Company replied
As a side & back sleeper, my ideal pillow is a generously filled but infinitely squishable pillow to get into the crook of my neck. These pillows are heavenly: supportive but soft, light & squishable,... See more
Company replied
Company details
About Tielle
Written by the company
Love sleep, love luxury
PILLOWS DUVETS BED LINEN TOWELS
Tielle is the online retail branch of our parent company, Tradelinens Ltd, who have been providing guests at top hotels around the world with a great night’s sleep for over 30 years. We have unrivalled experience of working with the luxury hotel industry, expert knowledge about textiles, and a passion to provide the best in bed linen.
We were inspired to launch Tielle by frequent calls from interior designers, boutique hotel owners and guests of the hotels who had slept in our bed linen and loved it so much they wanted to buy it for themselves. It’s the little things in life, such as the quality of your pillows and bed linen that make a big difference to your day. And it’s because Tielle cares about these small but mega-important details that we’re sought-after by the UK’s most discerning hotels.
With 30 years experience advising, manufacturing and supplying top quality products to world class hotels, now you can enjoy the same level of luxury, quality and style in the comfort of your own home.
Simply call us and we’ll advise on the best linen for you.
PILLOWS DUVETS BED LINEN TOWELS
Contact info
The Old Granary, Mile Barn Farm, HP4 1QR, Berkhamsted, United Kingdom
- 01442 843 769
- orders@tielleloveluxury.co.uk
- www.tielleloveluxury.co.uk
4.6
Excellent
462 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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THESE PILLOWS ARE FROM DREAMLAND !
April 18, 2024
Reply from Tielle
Thank you for your review, we're so glad you love your pillows!
The wrong pillow was sent
The wrong pillow was sent. They are not nearly as comfortable as advertised and the customs cost almost as much as one pillow. Terribly disappointing and a waste of money.
April 5, 2024
Reply from Tielle
We are so sorry to hear you have had problems with your order. Please could we ask that you send our customer care team an email with more details of this and we can look into this for you? If you could please send an email to orders@tielleloveluxury.co.uk we can take a look.
We kindly ask our customers to be aware that whilst you will not be charged UK VAT on your international order you may be subject to customs, duty, or taxes upon arrival into the country. Both these and any delays in delivery are out of our control so we advise checking the customs duty thresholds of the country your items are being delivered to first. You can find this information on our shipping policy which I have linked below. https://tielleloveluxury.co.uk/policies/shipping-policy
Reply from Tielle
Thank you for taking the time to leave us this review!
Reply from Tielle
Thank you for taking the time to leave us this review!
Totally Love my bedding set!
You did not have the fitted sheet I ordered so you sent me an even nicer one at no extra cost! THAT is customer service not to mention your gorgeous linens. I love them. I first saw them at an Air b&b and had to have them for myself. They ARE luxurious! Thank you!
March 21, 2024
Reply from Tielle
Thank you for taking the time to leave us such a lovely review! We are so glad that you are pleased with your bedlinen.
Reply from Tielle
Thank you for taking the time to leave us this review!
Reply from Tielle
Thank you for taking the time to leave us this review!
Reply from Tielle
Thank you for taking the time to leave us this review :)
I went all in with Tielle- bath and bed
I went all in with Tielle- towels, sheets, bath mats and a duvet. All high quality items. The bath items especially feel like they belong in a luxury hotel, which obviously they do grace many luxury hotel rooms. Towels are a generous size. All items are machine washable and come with detailed washing instructions.
March 1, 2024
Reply from Tielle
Thank you for taking the time to leave us this lovely review! We're so glad to hear that you're pleased with your order!
Pillows flat after 3 months
I bought some 4 x super king pillows in Dec 2023. Every day I make/dress our bed and after 3 months my pillow is flat. This morning felt like I didn’t even have a pillow. Very disappointed. No amount of plumping will change this as by morning it will be flat again. Now looking to replace extensive pillows. What is even more disappointing is opted for the savoy firm fill !! Not experienced this with pillows purchased else where over the years.
March 9, 2024
Reply from Tielle
Thank you for your feedback, we're really sorry to hear that you aren't pleased with your pillows. This is very unusual feedback so we would like to look into this further with our quality control team. Please email us at orders@tielleloveluxury.co.uk with details of your order and we will look into this for you.
Reply from Tielle
Thank you for taking the time to leave us this review!
Very impressed.
We had used Tielle for bedding in the past, and had been very impressed. This was the first time we had tried towelling and a bathrobe, and were equally impressed. Everything was beautifully packaged and presented, in what appear to be immaculate laundry bags. In fact, we have been so impressed that we recently recommended Tielle to dear friends in Australia, who tell me they were very impressed with the service they received.
February 22, 2024
Reply from Tielle
Thank you for taking the time to leave us this review! We're so glad to hear that you are pleased with your orders and thank you for recommending us to your friends!
Thank you!Ordering was simple
Ordering was simple, delivery was very quick and the rug was beautifully packaged. The rug itself is very luxurious and exactly as hoped for.
Rosie
February 22, 2024
Reply from Tielle
Thank you for taking the time to leave us such a lovely review!
Reply from Tielle
Thank you for taking the time to leave us this review!
Fantastic quality
Fantastic quality, feels like a luxury hotel.
Good communication
Cannot fault
February 21, 2024
Reply from Tielle
Thank you for taking the time to leave us this review!
Reply from Tielle
Thank you for leaving us such a lovely review!
Absolutely love my sheets
Absolutely love my sheets
Wash, dry and iron beautifully.
Feels just like sleeping in a luxury hotel.
January 26, 2024
Reply from Tielle
Thank you for taking the time to leave us this review! We're so glad to hear you love your bedding!
Ordered a Bathrobe in Large Size.
Ordered a Bathrobe in Large Size.
Looked good quality but was far too heavy for me!
January 22, 2024
Beautiful quality and made in UK
Beautiful quality and made in UK. My sleep quality has definitely improved. Pillows particularly good.
January 26, 2024
Reply from Tielle
Thank you for taking the time to leave us such a lovely review!
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