Tilesporcelain Reviews 

1,452
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Porcelain Tiles Ordered high gloss marble effect porcelain tiles at a excellent price much cheaper then anywhere else I searched. They turned up on time none broke during transit. Very helpful staff... See more

Company replied

Rated 5 out of 5 stars

Very efficient company, (in spite of Covid problems). Good range of tiles at competitive prices. Delivery was very efficient as well. Only downside was one member of staff who, having taken the money,... See more

Company replied

Rated 1 out of 5 stars

Good quality and well priced tiles. However extremely poor customer service. Staff are rude and not customer care focused. Very dissatisfied of how they treated us as we have been a customer for many... See more

Company replied

Rated 5 out of 5 stars

I recently bought tiles from this company and installed them myself. Though initially worried about the wood effect wearing off, my sample testing assured me of their quality. The tiles arrived in per... See more

Company details

  1. Interior Designer
  2. Bathroom Remodeler
  3. Kitchen Supply Store
  4. Living Room Furniture Store

Written by the company

Luxury Tiles Supplier. We offer a huge range of premium wall and floor tiles at low prices. Browse our website, visit our showroom in Durham we also offer a free samples service try before you buy.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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4.4

All reviews

(1,452)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfection!

Tiles arrived very promptly
The quality was absolutely stunning, Our builder said they were possibly the best patio tiles he had ever worked with!

August 5, 2022
Unprompted review
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Reply from Tilesporcelain

Thank you for your review and recommendation.

Kind Regards
Tiles Porcelain Ltd

Rated 4 out of 5 stars

Black Tiles

Slight delay in delivery but good quality tiles

August 5, 2022
Unprompted review
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Reply from Tilesporcelain

Thank you for your review and recommendation.

Kind Regards
Tiles Porcelain Ltd

Rated 5 out of 5 stars

Great tiles, superb price

Great tiles, superb price and fantastic service.
The staff could not be more helpful.

August 4, 2022
Unprompted review
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Reply from Tilesporcelain

Thank you for your review and recommendation.

Kind Regards
Tiles Porcelain Ltd

Rated 5 out of 5 stars

Excellent service great price for quality tiles

Bought 46 sq meters of quartz grey tiles 60 x 60. Advice given by staff about how to cut them and other advice was spot on. Delivered on time and no broken or damaged tiles a all. Best price we could find for similar tiles. Have a fantastic kitchen floor now. Would highly recommend tiles porcelain.

August 4, 2022
Unprompted review
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Reply from Tilesporcelain

Thank you for your review and recommendation.

Kind Regards
Tiles Porcelain Ltd

Rated 5 out of 5 stars

Wonderful tiles

Wonderful tiles. Love them. White quartz sparkle. Great delivery, the delivery man helped load them into my garage 27 metres of them he didn't have to so a big bonus. No issues at all none broken. I can't recommend this company enough. Excellent service.

June 30, 2022
Unprompted review
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Reply from Tilesporcelain

Thank you for your review and recommendation.

Kind Regards
Tiles Porcelain Ltd

Rated 1 out of 5 stars

This is a joke of a company

This is a joke of a company, the lady at the customer service need a new job as customer service isn't for her at all, the company sold me about 20 packets of tiles that had almost 3 boxes broken,what they claimed was that i bought the tiles over 60 days before telling them amd how ridiculous that they also said items have to be checked when delivered (so tiles would have to be checked one by one so said the customer service). I bought the tiles but builder delayed for about 2 months before the job started which i explained. Please get a better organised company to deal with other than these people

June 28, 2022
Unprompted review
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Reply from Tilesporcelain

Thank you for taking the time to review our service and allowing us the opportunity to reply.

To begin with, we are disappointed to hear of your current dissatisfaction. We do ask our customers to provide evidence of any concern within a fair period of time following delivery to enable us to quickly resolve any issue. It is the customers responsibility to check the goods once received and report any damages within a reasonable period of time which didn't happen. In this instance the goods had been in your possession for 79 days before you contacted Tiles Porcelain. Please understand as a business we cannot accept liability regarding tiles in your possession for this amount of time especially during a work in progress. We hope your goods provide you with many years of pleasure and service.

Kind Regards
Tiles Porcelain Ltd.

Rated 5 out of 5 stars

Perfect

Delivery on time, communication excellent, product in perfect condition, looks amazing.
Would definitely recommend to everyone.

March 20, 2022
Unprompted review
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Reply from Tilesporcelain

Thank you for your review and recommendation.

Kind Regards
Tiles Porcelain Ltd

Rated 5 out of 5 stars

Delivery was perfect

Delivery was perfect, the driver dropped them off right up to my garage. Quality of the tiles was excellent too.

March 7, 2022
Unprompted review
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Reply from Tilesporcelain

Thank you for your review.

Kind Regards
Tiles Porcelain Ltd

Rated 5 out of 5 stars

All great 👍🏻

Great fast service and delivery, excellent advice and products

February 16, 2022
Unprompted review
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Reply from Tilesporcelain

Thank you for your review.

Kind Regards
Tiles Porcelain Ltd

Rated 5 out of 5 stars

Granite Kashmiri white tiles

Its a absolute delight to have Granite kashmiri tiles which change their colour with temperature, lots of compliment and looks very elegant with my white kitchen. Thanks Tilesporcelain.

October 15, 2021
Unprompted review
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Reply from Tilesporcelain

Thank you for your review.

Kind Regards
Tiles Porcelain Ltd

Rated 5 out of 5 stars

Excellent....

October 14, 2021
Unprompted review
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Reply from Tilesporcelain

Thank you for your review.

Kind Regards
Tiles Porcelain Ltd

Rated 1 out of 5 stars

I had a problem with delivery

I had a problem with delivery. They did not delivered on designated day nor did they contacted me either. I was waiting half a day with friend who promised me to help me out. It was 43 boxes of tiles they said will be left outside of my property on the pavement. I contacted the company they said there were problems with drivers, fuel, covid etc..... And promised me to be delivered next day. As I had some souspicious I contacted them the next day and the same story..... On the end they delivered on the third day ( driver very rude and shouting on me) and I was left on my own with 43 boxes of tiles on the pavement !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! He said he can not help me out !!!!!!!!!!!!! Radiculous !!!!! Avoid.

October 5, 2021
Unprompted review
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Reply from Tilesporcelain

To begin with, we are disappointed to hear of your current dissatisfaction; Tiles Porcelain Ltd are distributors only, and as part of the service offered depend on the trust and good faith of other businesses or in this case an independent courier company. The logistics involved are part of a complex UK national network encompassing several journeys, and operations including unloading, reloading and redistribution from “Hubs” throughout the country. During this complex operation issues may occur due to unforeseen circumstances including road, weather, personnel issues ect which may in turn effect the expected delivery date.
For Health & Safety reasons all deliveries as stated, are Kerbside only, any further assistance would be at the drivers discretion only. We believe their expertise and experience in most cases provide a reliable service and we must therefore respect any decision taken by the driver at the time of delivery and can only apologise for any inconvenience or delays caused.
We do hope this information proves useful for any other deliveries you may encounter.

Kind Regards
Tiles Porcelain Ltd

Rated 5 out of 5 stars

Everything was just brilliant!

Everything was just brilliant!
We purchased the tiles over the phone and they held them in their warehouse for about 4 weeks until they were needed. When we found Wes were short of tiles they arranged another 4 packs for us, at the same price as the main order, and they made sure they were the same batch number.
On top of a great service they were also a good price.

July 21, 2021
Unprompted review
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Reply from Tilesporcelain

Thank you for your review.

Kind Regards
Tiles Porcelain Ltd

Rated 5 out of 5 stars

Brilliant company

Brilliant company. Super helpful and great quality product.
Helped us replace some cracked porcelain tiles that were laid 10 years ago.
So easy to deal with and they deserve and get 5 star award from me.
Thanks again x

July 15, 2021
Unprompted review
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Reply from Tilesporcelain

Thank you for your review.

Kind Regards
Tiles Porcelain Ltd

Rated 5 out of 5 stars

Recently bought a quantity of brick…

Recently bought a quantity of brick slips for Tilesporcelain as a returning customer. They came with the adhesive and grout very well packaged and protected on a pallet, covered to guard against the weather. So I was able to leave them outside until use, which was helpful and very few were damaged. But I want to give a special thanks to Denise who promptly provided some extra grout when I realised I had under-estimated what was needed. Happy to recommend Tilesporcelain.

May 22, 2021
Unprompted review
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Reply from Tilesporcelain

Thank you for your review and recommendation.

Kind Regards
Tiles Porcelain Ltd

Rated 5 out of 5 stars

Helpful over the phone

Helpful over the phone, polite and delivery prompt. Great value.

May 12, 2021
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Reply from Tilesporcelain

Thank you for your review.

Kind Regards
Tiles Porcelain Ltd

Rated 5 out of 5 stars

Quality product

Great tiles at a great price. Will enhance my Victorian kitchen, Excellent delivery time and communication. Highly recommend this company.

May 7, 2021
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Reply from Tilesporcelain

Thank you for your review and recommendation.

Kind Regards
Tiles Porcelain Ltd

Rated 5 out of 5 stars

Second order from Tilesporcelain

It was the second time I have ordered from Tilesporcelain. On both occasions the ordering was undertaken over the phone. The sales representative was very helpful and knowledgeable of the tile range. The tiles arrived on time, well packaged and were extremely good quality.

May 6, 2021
Tilesporcelain logo

Reply from Tilesporcelain

Thank you for your review.

Kind Regards
Tiles Porcelain Ltd

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