Titan Self Storage  Reviews 812

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and professionalism, often going above and beyond to assist with storage needs. People frequently highlight the excellent customer service, noting how easy and stress-free the process is, from initial inquiries to moving in and out. The facilities are also highly regarded, with many consumers describing them as clean, secure, and well-maintained. Reviewers appreciate the smooth operation and efficient service, making their storage experience very positive.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness and professionalism. Many... See more

Service

People report positive experiences with service. Customers consistently praise the professional, friendly,... See more

Facilities

Users describe positive interactions with facilities. Customers praise the storage spaces as helpful, secure,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sean and Cory were extremely welcoming from the outset. A friendly, helpful team who go above and beyond to help, from choosing the correct size storage container to accommodate your goods to the seam... See more

Company replied

Rated 5 out of 5 stars

What an absolute pleasure to be welcomed by Tyrone to the Titan storage center in Telford. Honestly this chap could not have gone further above and beyond his duty to help. Both myself an... See more

Company replied

Rated 5 out of 5 stars

Thank you Manager TYRONE CLAW Halesfield Branch, Telford. Who ensured the smooth operation, From the 1st friendly Telephone Call, Introducing both himself & Titan's Storage Services, Proce... See more

Rated 5 out of 5 stars

Moving house is always a stressful time and the last thing I wanted was any complications. At first I picked a storage unit that was too small, I'm not your average hoarder, but Tyrone came to my resc... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility

Written by the company

At Titan Self Storage, we provide safe, accessible and affordable self-storage solutions for individuals, businesses, and students. So, whether you’re moving house, starting a new business, or simply in need of some extra space, we can help. We focus on providing customers with the solution they need to offer the best solution to help with their personal circumstances, and pride ourselves on our 5* customer experience. We have self storage facilities in Bracknell, Braintree, Littlehampton, Leamington Spa, Poole, Sidcup, Solihull, Telford, Woking and Bridgend. For more information please visit www.titanstorage.co.uk or call 0800 6440018.

Titan Storage Solutions

Written by the company

We're committed to providing best in class customer service.
At Titan Storage Solutions, we put the customer at the heart of everything we do and are always looking for new ways to enhance our customer experience. Our helpful staff are able to guide you through the whole process from enquiry to move in and are always on hand to help with any questions you may have.

Contact info

5.0

Excellent

TrustScore 5 out of 5

812 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tyrone at Telford was super helpful and…

Tyrone at Telford was super helpful and took the time to show me the different units so that I could gauge the sizes instead of it just being a number where I couldn’t visualise that actual space. Highly recommended and thank you

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

I have been so impressed by Titan in…

I have been so impressed by Titan in Littlehampton. After being let down and misinformed by removals, I ended up being in desperate need for additional storage at the very last minute and Douglas and Kay were amazing. They helped me out hugely. Thank you. Great facility and excellent service. 🤘

June 24, 2025
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Rachel,
Thank you so much for your kind words! We’re really pleased we could step in and help when you needed it most. Douglas and Kay will be thrilled to hear your feedback - they’re absolute stars.

We’re glad you were happy with both the facility and the service, and we really appreciate you taking the time to share your experience.

All the best,
The Titan Storage Team 🤘

Rated 5 out of 5 stars

A big thank you to Titan

Moving house is a nightmare being let down on more than one occasion with completion dates Titan have been so understanding its very much appreciated! Thank you Tyrone for today your a star highly recommended. Val & Steve Price

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you, TYRONE CLAW, TITAN'S HALESFIELD MANAGER TELFORD.

Thank you Manager TYRONE CLAW Halesfield Branch, Telford.
Who ensured the smooth operation, From the 1st friendly Telephone Call,
Introducing both himself & Titan's Storage Services, Procedures & Prices.
"Not sure if the video made & sent by Tyrone via email is normal practise ?"
BUT IT SHOULD BE 😁
"Containing a walk through the building & Security Systems in place, Also providing my Personal Code,
Directions to My Pinpointed Units, Location & Wall Map.
"Reassurance & peace of mind"
"What can I say ? Tyrone your a star !
"Hope your Boss's Appreciate your professionalism & attention to detail, you went above & beyond 😁
Thank you for making it a pleasure for
me to do business with you & TITAN STORAGE.

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Shaun and Harley are brilliant

Shaun and Harley are brilliant
Nothing is to much trouble and
they are extremely helpful
Titan is extremely well run and I would recommend them to anyone needing
a storage unit

May 21, 2025
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Cookestein,

Thank you so much for the kind words! I'm thrilled to hear that Shane and Harley made such a great impression — they truly go above and beyond for our customers, and I’ll make sure your feedback reaches them.

It's fantastic to know you found the service helpful and the facility well run. We really appreciate your recommendation and your support!

Best regards,
Dan O’Sullivan
Head of Operations
Titan Self Storage

Rated 5 out of 5 stars

The Poole branch is fantastic

The Poole branch is fantastic! Neil, Simon and the team are great - very friendly and helpful. The facility is clean, modern and the units are absolutely perfect. A fantastic experience all round - second time using Titan.

April 28, 2025
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Ryan,

Thank you so much for your fantastic review! I’m delighted to hear that Neil, Simon, and the Poole team provided such friendly and helpful service. It’s great to know you found the facility clean and the units perfect for your needs — and that you chose us again speaks volumes!

We really appreciate your continued trust and look forward to assisting you whenever you need us.

Best regards,
Dan O’Sullivan
Head of Operations
Titan Self Storage

Rated 5 out of 5 stars

Absolutely great service

Absolutely great service, very helpful and supportive with everything. I am very greatful for your help thank you

April 16, 2025
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Sabrina,

Thank you so much for your kind words! I’m really glad to hear that our team was helpful and supportive throughout your experience. Your gratitude means a lot to us, and we’re always here to help whenever you need.

Thanks again for choosing Titan!

Best regards,
Dan O’Sullivan
Head of Operations
Titan Self Storage

Rated 5 out of 5 stars

Outstanding customer service

We dealt with Sean & Corey from the Bridgend office. Right from parking the car the area was clean and well maintained. The first time in the office Sean explained everything very clearly provided me with a written quote and showed me possible units. When I returned the following day Corey completed the process very quickly and provided us with a key to our unit. Corey then showed us the unit and made sure we were ok with it. The unit is the smallest they do as we only have a small amount of items to store. However it is perfect for someone like us who has moved from a three bed to a two bed but do not want to get rid of personal possessions which are making our home cluttered. Leaving things like Christmas decorations and winter clothes, coats etc in storage and then swapping with the season is invaluable. The store was completely dry, secure and there are trolleys for larger items to be transported from the main door to your locker. Little things matter to us and it was the attention to detail which was excellent but also both boys personal appearance and work ethic. This really stood out for us when comparing units. We look forward to a good long term storage experience.

March 19, 2025
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Helen,
Thank you for taking the time to share your experience with us. I’m delighted to hear that Sean and Corey provided such excellent service and made your storage journey smooth and stress-free.

I have passed on your kind words to them, and they are thrilled to know their efforts made a difference. We truly appreciate your feedback, and we’re so pleased to have you with us for your storage needs.

If there’s ever anything we can do to assist you, please don’t hesitate to reach out.

Best regards,
Dan
Head of Operations

Rated 5 out of 5 stars

Braintree unit with Excellent Service

We dealt with Steve and Ola at the Braintree branch. From first contact until we vacated they were professional, helpful and very patient. Nothing was a problem for them including when we needed to downsize they found a storage unit immediately next door to the existing so that moving was effortless. My wife and I would like to thank them for their services and great assistance

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Superb service

Have been using Titan Storage in Bracknell for many many years - initially also had another unit with a major name but their poor customer service & downright lies ensured I moved all my business to Titan. The local management at Bracknell have all been superb over the years - and the current team of James & Jaz are no exception.

March 12, 2025
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Ian,

Thank you so much for your kind words and for your loyalty to Titan Storage Bracknell over the years! We’re thrilled to hear that our service has stood out to you and that James and Jaz have continued to uphold the high standards we strive for - I'll certainly pass your comments over to our Bracknell team.
We really appreciate your support and look forward to continuing to support your storage needs for many more years to come!
All the best.

Dan
Head of Operations

Rated 5 out of 5 stars

I have dealt with Shane & Harley

I have dealt with Shane & Harley, two very professional gentlemen, Shane was always there to help and I found this company to be excellent, professional, and great rates for storage. I had a fantastic experience with this company and I have suggested this company to my friends in Ireland.
Kind regards.
Hugh Smith

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Titan Storage Poole

The guys at Titan Storage Poole were so helpful and patient. Neil stayed late to make sure that my removal firm could easily access the storage unit without having to use the code.
Thanks guys!

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Titan Storage Woking

Throughout the whole process, Shane & Harley were awesome. Not only outstanding customer focus but also great flexibility to help me get me out of a jam during the time I was using the storage. I'm hoping not to move house again any time soon - but if I'm in need of storage for any other reason, Titan in Woking will be my first call.

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

Poole branch ... Excellent service

Friendly, helpful staff. Very, very secure place inside and out. Clean, easily accessible units, no faffing with padlocks and the Manager is really friendly and helpful. We moved from a different storage facility to this one but wished we'd come here 1st. Highly recommend and will tell friends .

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

After recently enquiring with the…

After recently enquiring with the Bracknell site via the onsite Manager James , about various storage options , I was pleasantly surprised about the helpfulness & efficiency of the responses I was given. Both courteous & welcoming , he outlined additional options to the issue at hand . Actually listened to what was needed and no hard sell in things I didn’t need . Would highly recommend.

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

First class service

First class service at this secure storage unit in Bracknell, staff are very helpful and friendly. I would definitely recommend.
Thank you

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Superb professional Servive

I found Steve and Olah at Triton Storage Braintree very professional and helpful and the whole storage experience was very good from start to finish would definitely recommend Triton to anyone to store anything!

November 20, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look