Titan Self Storage  Reviews 812

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and professionalism, often going above and beyond to assist with storage needs. People frequently highlight the excellent customer service, noting how easy and stress-free the process is, from initial inquiries to moving in and out. The facilities are also highly regarded, with many consumers describing them as clean, secure, and well-maintained. Reviewers appreciate the smooth operation and efficient service, making their storage experience very positive.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness and professionalism. Many... See more

Service

People report positive experiences with service. Customers consistently praise the professional, friendly,... See more

Facilities

Users describe positive interactions with facilities. Customers praise the storage spaces as helpful, secure,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sean and Cory were extremely welcoming from the outset. A friendly, helpful team who go above and beyond to help, from choosing the correct size storage container to accommodate your goods to the seam... See more

Company replied

Rated 5 out of 5 stars

What an absolute pleasure to be welcomed by Tyrone to the Titan storage center in Telford. Honestly this chap could not have gone further above and beyond his duty to help. Both myself an... See more

Company replied

Rated 5 out of 5 stars

Thank you Manager TYRONE CLAW Halesfield Branch, Telford. Who ensured the smooth operation, From the 1st friendly Telephone Call, Introducing both himself & Titan's Storage Services, Proce... See more

Rated 5 out of 5 stars

Moving house is always a stressful time and the last thing I wanted was any complications. At first I picked a storage unit that was too small, I'm not your average hoarder, but Tyrone came to my resc... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility

Written by the company

At Titan Self Storage, we provide safe, accessible and affordable self-storage solutions for individuals, businesses, and students. So, whether you’re moving house, starting a new business, or simply in need of some extra space, we can help. We focus on providing customers with the solution they need to offer the best solution to help with their personal circumstances, and pride ourselves on our 5* customer experience. We have self storage facilities in Bracknell, Braintree, Littlehampton, Leamington Spa, Poole, Sidcup, Solihull, Telford, Woking and Bridgend. For more information please visit www.titanstorage.co.uk or call 0800 6440018.

Titan Storage Solutions

Written by the company

We're committed to providing best in class customer service.
At Titan Storage Solutions, we put the customer at the heart of everything we do and are always looking for new ways to enhance our customer experience. Our helpful staff are able to guide you through the whole process from enquiry to move in and are always on hand to help with any questions you may have.

Contact info

5.0

Excellent

TrustScore 5 out of 5

812 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Woking

Woking - We have used Titan storage for several years now and been very happy with the service and easy access to the unit. Shane & Harley have responded to queries efficiently and been very helpful. Thank you

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Purpose built 3 layer security - genuinely competitively priced.

The staff are very efficient and professional while maintaining a friendly cooperative demeanour. I looked at other storage companies and Titan is very secure, easily accessed by road and very reasonably priced. The best for me by a country mile.

Free use of trolleys, 3 layer security, 4k video coverage everywhere except in the units themselves. 24 hour access with two layer smartphone confirmed access codes. If you need more than that then hire a bank safe deposit box.

December 27, 2023
Unprompted review
Rated 5 out of 5 stars

Braintree Facility - Couldn't have chosen better.

Braintree Facility - Couldn't have chosen better.

We chose Titan Braintree as part of our business operations for both short and longer term storage. Also, as a strategic location for our delivery team to pick up goods for onward distribution. The positives for us have been the ability to flex our storage needs in line with our buisness demands, security for our inventory and great access. Titan has provided all these needs for us together with great service from the team

Other positives are great loading bay area and good car parking, handling equipment on site for use by customers. The site is spotlessly clean and the customer service team are always super helpful.

Harper Office.

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Corey - (Titan, Bridgend)

The main reason for this review is because of the absolutely wonderful service we received from Corey at Titan in Bridgend.
Corey is very helpful, and he is also very friendly (so much so that we look forward to bumping into him when we’re at our unit!)
We visited a few different storage places, and all seemed pretty similar but it’s because of Corey we chose Titan.

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

The guys in Bracknell were extremely helpful and provided terrific service. I've used storage companies on and off for many years and would absolutely recommend Titan

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Leamington Spa

Great service from Leamington Spa. Friendly efficient staff especially Patryk. Thank you for your help. Clean units. Ample parking. Lifts and trolleys. Good security. Fantastic experience all round. Would highly recommend.

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

Titan Storage Telford - Excellent value for money and first class customer service

Dave the store manager has been an outstanding help, always going above and beyond, hands on with assistance and advice. The site itself is well-priced, recently refurbished that makes it look new, well-set out with great access and lots of options and excellent security. My dog loved visiting and he was made to feel like a king, which was a small but tremendously cool bonus! I am really glad I chose to use Titan, it worked out perfectly and I would highly recommend using Titan to anyone, you won’t be disappointed.

July 30, 2024
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Brandon,
Thank you very much for the fantastic review; we're really glad to see that the store improvements have enhanced the customer experience and it was always an absolute pleasure to see Herbie - he is a king!
Thank you again and we’ve always got the dog treats and transit blankets at the ready.
All the best,
Dave and Rich @ Titan in Telford.

Rated 5 out of 5 stars

Great service from Ola at Braintree…

Great service from Ola at Braintree branch super friendly and accommodating ! Made the process very efficient would recommend

July 23, 2024
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Isobella,
Thank you for taking the time to leave a review; we're really pleased you found the service from Ola so great - I agree, she is super friendly and helpful.
I have passed your comments on to Ola, and she was delighted she could help.
I hope you enjoy the rest of your stay with Titan.
All the best,
Dan
Head of Operations

Rated 5 out of 5 stars

One of the best in the area.

The facilities are absolutely amazing with easy access and a large number of different storage options. It's also easy to upgrade or downgrade sizes. The site manager, James, was super helpful and always answered any questions. We used the storage for about 4 years and never encountered any problems. After comparing prices at different storage facilities, we found that this one had the lowest price but the highest quality. I highly recommend them.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

James and Shane at the Bracknell Titan …

James and Shane at the Bracknell branch of Titan are literally life savers ! A delayed completion on a new house has meant we have had to resort to short term storage and James & Shane have gone beyond the expected levels of service to accommodate our requirements - nothing has been too much trouble . The facility is clean and feels secure and I would highly recommend them to anybody looking for storage options ! Again I can only praise James and Shane for there high standard of service and for just being nice human beings !

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

James and Shane at Bracknell Titan Storage were extremely helpful, courteous and friendly. It makes a big difference when this happens because customer satisfaction is so important for a company’s success. Thank you James and Shane.

May 3, 2024
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Chris,
Shane and I are really pleased to cater for your storage needs and we are delighted you found the service so friendly! Let us know if we can help with anything in the future.
All the best,
James @ Titan Self Storage in Bracknell.

Rated 5 out of 5 stars

Titan Bridgend

Brilliant service from Sean & Cory at Titan Bridgend. They both go over and above to provide an excellent and professional service. Both guys are friendly and always on hand to offer any help that you may need.

April 23, 2024
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Nigel,
Thank you for taking the time to leave a review. We're really pleased to hear how happy you are with the service from our Bridgend team - I have passed on your review to Sean and Corey.
You know where we are if you need anything else throughout your stay with Titan.
All the best,
Dan
National Manager

Rated 1 out of 5 stars

Terrible office staff,manager rude…

Terrible office staff the manager rude and unprofessional to deal with. Actually, took a card payment without my consent! It was due on a Saturday couldn’t get an answer. Office was closed with shutter down! During there advertised opening times. Both ladies rude and unprofessional. Dirty and toilets disgusting 🤢

February 5, 2024
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Kelly,
We are really sorry to hear about your experience with us. We have attempted to request more information and get in touch with you through the Trustpilot portal with no reply - I can't seem to find a customer with your details at any of our stores, and we do not currently have a store with two female team members. I would like to get in contact to discuss your experience in more detail and aim to come to a suitable resolution, and ensure we make improvements - we always pride ourselves on the customer experience we deliver so it is disappointing to hear we didn't meet the standards we strive for on this occasion.
Would you be able to contact me direct on contact@titanstorage.co.uk so we can arrange a call?
Many thanks
Dan
National Manager

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