Tom Hixson of Smithfield Reviews 

701
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I’ve always had a great experience with Tom Hixson. Delivery is consistently quick, everything arrives well packaged, and they use a reliable courier that keeps you updated every step of the way... See more

Rated 5 out of 5 stars

Although have reviewed previously, just need to let Tom Hixson and others know about my latest delivery of Argentinian Ribeye Roll. Firstly the offer price was very reasonable, secondly it was deliver... See more

Rated 1 out of 5 stars

Named day delivery did not turn up as scheduled - delivered a day late by DPD and high value products partially defrosted and food needing using straight away. Really disappointing response from TH's... See more

Rated 5 out of 5 stars

I've always found Tom Hixon to offer great BBQ produce, especially their own Wagyu range. Good online ordering process, though sometimes they run out of stock quite quickly. Very good delivery servi... See more

Company replied

Company details

  1. Butcher Shop
  2. Butcher Shop Deli
  3. Food Producer
  4. Meat Products Supplier
  5. Meat Wholesaler
  6. Poultry Store

Written by the company

The World's Finest Meat Delivered. Tom Hixson of Smithfield is a third generation wholesale butcher founded in 1963 in the world famous Smithfield market, London. Tom and the team have a wealth of knowledge in meat, and work tirelessly to bring you the most exclusive and award-winning produce from the UK and around the World. Our produce can be found on the menus of some of the country’s best restaurants and we are trusted by the UK’s most talented chefs and pitmasters. We are delighted that home cook enthusiasts can also enjoy our produce with friends and family. Simply order online and receive chilled delivery to your door. Explore our range of exclusive and award winning produce including Wagyu, Ex-Dairy, Iberico, USDA and much more...


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

701 reviews

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4.3

All reviews

(701)

31 reviews in the last 12 months

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Rated 2 out of 5 stars

Delivery was just bad

Delivery was just bad. My wife was at home waiting for the delivery. It was left of the doorstep without even a single ring.
The Australian Wagyu MB9 full blood was very disappointing ( tasty but very tough ), even compared to the F1 Ribeye that I regularly get from Meatmeathome. I have bought from you before with a much better outcome.

October 31, 2025
Rated 5 out of 5 stars

Long-term customer of Tom Hixson

As a long-term customer of Tom Hixson, I can confidently say that their products are unparalleled. The Wagyu beef and Iberico pork are consistently exceptional—without a doubt, the best in town. The quality is top-notch, and every cut is a testament to their commitment to excellence. If you're looking for premium meat, look no further. Highly recommended!

October 30, 2024
Rated 5 out of 5 stars

Excellent quality and service

The meat arrived on time, fresh, halal, and very tasty. Packaging was professional and hygienic, clearly prepared with great care. A reliable place I will definitely order from again. Highly recommended.

September 15, 2025
Rated 1 out of 5 stars

Ordered the wagyu roasting joint for…

Ordered the wagyu roasting joint for Mother’s Day and was the worst chewiest beef I’ve ever had. I slow roasted at 90°c for 3.5 hours until a core temperature of 53°c, rested for an hour and reverse seared for 10 mins at high. I get amazing results from this method from even high street supermarket beef.
We were all looking forward to this as it was sold as Wagyu but the whole family said it was too chewy. What a let down. I feel robbed.
I emailed to complain and was told that I had to cut across the grain (like it’s my fault and don’t know how to carve a joint) and…..
“Thanks for my feedback”
Very disappointed with the beef and the customer service.
This was my first experience ordering with Tom Hixson and will not be ordering again.

March 30, 2025
Unprompted review
Rated 2 out of 5 stars

Disappointing

Disappointing. I have bought and eaten Iberico, Mangaliza and several British rare breeds. This loin was just like an average pork - quite good colour but no marbling. Cooked pink it tasted just OK. The "Pork Belly" was expensive streaky bacon without the curing, only fit for crisping up and rendering for oil. And the pork chops were again just OK, white with no iberico colour or marbling

March 28, 2025
Unprompted review
Rated 1 out of 5 stars

Not even a one star

Not even a one star. A5 Japanese steak. Arrived fully thawed very dark wine red colour didn’t even look like a wagu steak. After cooking the steak was so tough and rubbery I question if it was wagu. I have contacted Hixsons and they asked me to answer a few questions which I did. I’ve also asked for replacement or refund. As yet they have not answered that question. Not happy. I will update review as soon as they reply.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Good quality meat and truly exceptional…

Good quality meat and truly exceptional service. 👌🏽

From the moment of placing my first order till present day I’ve never been let down, meat quality standards remain high and customer service from Rebecca is always flawless.

Rebecca was the first person I spoke to at Tom Hixson, she took my very first order and I’ve continued to deal with her for my orders ever since, she’s very polite, honest, helpful and efficient - a true asset to the Tom Hixson business.

February 27, 2025
Rated 1 out of 5 stars

too many failed deliveries

I placed an order for delivery 31/12 order never arrived, wrecked my New Year day plans.
Placed another order for delivery today, did not arrived again.
Never any apology or compensation.
I'm done with them, if you order, make sure you have alternative menu ! It is time for me to try another company.

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered beef short rib and brisket

Ordered beef short rib and brisket. Great communication. Delivery was spot on . Probably the best meat I have ever eaten. Just ordered again this week . Absolutely 5star

February 27, 2025

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