Tom Hixson of Smithfield Reviews 

701
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I’ve always had a great experience with Tom Hixson. Delivery is consistently quick, everything arrives well packaged, and they use a reliable courier that keeps you updated every step of the way... See more

Rated 5 out of 5 stars

Although have reviewed previously, just need to let Tom Hixson and others know about my latest delivery of Argentinian Ribeye Roll. Firstly the offer price was very reasonable, secondly it was deliver... See more

Rated 1 out of 5 stars

Named day delivery did not turn up as scheduled - delivered a day late by DPD and high value products partially defrosted and food needing using straight away. Really disappointing response from TH's... See more

Rated 5 out of 5 stars

I've always found Tom Hixon to offer great BBQ produce, especially their own Wagyu range. Good online ordering process, though sometimes they run out of stock quite quickly. Very good delivery servi... See more

Company replied

Company details

  1. Butcher Shop
  2. Butcher Shop Deli
  3. Food Producer
  4. Meat Products Supplier
  5. Meat Wholesaler
  6. Poultry Store

Written by the company

The World's Finest Meat Delivered. Tom Hixson of Smithfield is a third generation wholesale butcher founded in 1963 in the world famous Smithfield market, London. Tom and the team have a wealth of knowledge in meat, and work tirelessly to bring you the most exclusive and award-winning produce from the UK and around the World. Our produce can be found on the menus of some of the country’s best restaurants and we are trusted by the UK’s most talented chefs and pitmasters. We are delighted that home cook enthusiasts can also enjoy our produce with friends and family. Simply order online and receive chilled delivery to your door. Explore our range of exclusive and award winning produce including Wagyu, Ex-Dairy, Iberico, USDA and much more...


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

701 reviews

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4.3

All reviews

(701)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

The best halal beef in UK

If you are looking for halal beef, then there is none better than Tom Hixson. It is halal and non-stunned and the quality is absolutely superb. Best of all, their delivery method and packaging ensures that the meat reaches you in the best packaging possible

January 30, 2025
Rated 2 out of 5 stars

Potential breach of Consumer Rights Act

We ordered two Argentine Chateaubriand (Rioplatense), but were sent two tenderloin butt (lomo en trozos).

For background, we have eaten chateaubriand countless times, the consistency should be like filet, what we had contained sinews so was slightly chewy, so clearly more from the rump area particularly given the above name.

When we contacted the retailer by email they ignored us & so we called them & they argued back telling is that it was the same cut & were adamant that we had received what we ordered.

We asked them to escalate but a month later still hadn’t heard back so had to chase them a number of times only to get a negative “we are not going to resolve” response, which is a woeful level of customer satisfaction!

** UPDATE 16.01.25: Supplier has offered to issue a refund as a gesture of good will, so has ended on a good note happily. **

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service …

Great customer service when I contacted with a delivery query. Order arrived on time as promised, very well chilled and I’m sure will be delicious as always has been in the past.

November 29, 2024
Rated 2 out of 5 stars

Very disappointing quality and customer service

Wagyu was cut almost as thinly as a rasher of bacon. Items were also defrosted when delivered. This information should be displayed far more prominently on the website. Information on correct storage would also be useful in the box. Very disappointing quality and customer service.

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome in every way (and always is)

I have purchased many items from this superb company over the years (first in around 2010) and I can confirm that IMHO their meat is the finest quality available. When cooking a special meal such as beef wellington I always order from Tom Hixson and my guests always remark how it is the finest meat they have ever tasted. I have recently ordered some Japanese Wagyu and due to the efforts of Rebecca and Emma is was delivered on time and extremely well packaged. I am sure it will be the nicest piece of meat I have ever tasted

October 29, 2024
Rated 5 out of 5 stars

Halal Wagyu

I went with Halal Wagyu everything.
The meat is so nice and tasty, I only needed to add a little bit of salt and that was it.

Great delivery in sealed packging and ice bags.

Will definitely order again

September 30, 2024
Rated 2 out of 5 stars

The service is great but

The service is great, but the product was a bit of a let down, the wagyu cut was too fatty. It had a line of chewy fat running through the whole of the meat, in fact all 4 pieces ordered were the same. Suppose to be a premium cut of meat but was far from that, there were bites of that melt in your mouth wagyu but not enough.

August 29, 2024

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