Tom Hixson of Smithfield Reviews 

701
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I’ve always had a great experience with Tom Hixson. Delivery is consistently quick, everything arrives well packaged, and they use a reliable courier that keeps you updated every step of the way... See more

Rated 5 out of 5 stars

Although have reviewed previously, just need to let Tom Hixson and others know about my latest delivery of Argentinian Ribeye Roll. Firstly the offer price was very reasonable, secondly it was deliver... See more

Rated 1 out of 5 stars

Named day delivery did not turn up as scheduled - delivered a day late by DPD and high value products partially defrosted and food needing using straight away. Really disappointing response from TH's... See more

Rated 5 out of 5 stars

I've always found Tom Hixon to offer great BBQ produce, especially their own Wagyu range. Good online ordering process, though sometimes they run out of stock quite quickly. Very good delivery servi... See more

Company replied

Company details

  1. Butcher Shop
  2. Butcher Shop Deli
  3. Food Producer
  4. Meat Products Supplier
  5. Meat Wholesaler
  6. Poultry Store

Written by the company

The World's Finest Meat Delivered. Tom Hixson of Smithfield is a third generation wholesale butcher founded in 1963 in the world famous Smithfield market, London. Tom and the team have a wealth of knowledge in meat, and work tirelessly to bring you the most exclusive and award-winning produce from the UK and around the World. Our produce can be found on the menus of some of the country’s best restaurants and we are trusted by the UK’s most talented chefs and pitmasters. We are delighted that home cook enthusiasts can also enjoy our produce with friends and family. Simply order online and receive chilled delivery to your door. Explore our range of exclusive and award winning produce including Wagyu, Ex-Dairy, Iberico, USDA and much more...


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

701 reviews

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4.3

All reviews

(701)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

For the best quality halal meat…

For the best quality halal meat products I always use Tom Hixson. They only use HMC certified meat and their price and quality is unmatched.

March 27, 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback, we really appreciate it!

Rated 5 out of 5 stars

Always worth it...

I love this company and the special offers are truly special.
Orders come promptly and always packaged well.
Some may look and think you can get it cheaper elsewhere, an yes you can ,but not at this quality... Always a treat

March 27, 2024
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Reply from Tom Hixson of Smithfield

Thank you for taking the time to leave your feedback. It's great to hear that you appreciate the quality of the meat we're supplying! We've got some great special offers coming up, so keep your eyes pealed on your emails and social media!

Rated 5 out of 5 stars

Always excellent quality meat

Always excellent quality meat. The steak club is brilliant. They send exquisite cuts every month and if you can't eat it all or your freezer gets too full you can skip a month or two. Simple!

April 2, 2024
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Reply from Tom Hixson of Smithfield

Great to hear you're signed up to our steak club and enjoying it! We're gearing up for BBQ season now, so the club offers that are coming up will certainly get you ready for that!

Rated 4 out of 5 stars

Salt Beef

Delivery on time. Most important, the meat was great!

March 25, 2024
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Reply from Tom Hixson of Smithfield

Thank you for leaving your feedback! - Tom Hixson Customer Services

Rated 1 out of 5 stars

Meat quality was poor

January 18, 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback. We are sorry to hear that our products were not up to your standard. I can see our customer service team has already been in touch regarding this issue.

Rated 5 out of 5 stars

Great quality meat with great service

Great quality meat with great service, have ordered many times so hopefully if they read this they can send me 50% off code ;)

March 25, 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! We really appreciate you being part of the Tom Hixson Family.

Rated 1 out of 5 stars

Prompt service..bad meat!

They get 5 stars for the refund and speed but 1 star for sending rotten meat!

I was dealt with great customer service for the refund and they offered replacement but by then I was put off.

Sorry can't use again.

March 22, 2024
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Reply from Tom Hixson of Smithfield

Thank you for leaving your feedback. I am sorry to see that your experience was 1 star. I have been in contact to see how we can resolve this for you.

Rated 5 out of 5 stars

Great service and Iberico Pork Cheeks were lovely.

I ordered the Iberico Pork Cheeks to make a specific dish we had whilst in Seville. They were expensive but it was cheaper to buy 2 lots due to the cost of postage. The dish was really good and the Pork melted in your mouth but then that is also due to the cooking. The flavour of the pork was beautiful. Once I had placed the order it was seamless, I was informed when it would arrive and it arrived on the day. It was packed in a cold box as the pork was frozen. Great company to deal with. I will definitely order from here again. Thanks. :)

March 21, 2024
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Reply from Tom Hixson of Smithfield

Thank you for being part of the Tom Hixson Family. We can't wait to see you again.

Rated 5 out of 5 stars

Delicious Meats!

The meats I've bought so far have consistently been amazing. They are tasty (just a sprinkle of salt and pepper will do), tender, juicy and moist. Quick delivery as well!

March 27, 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! This really helps us improve our services.

Rated 1 out of 5 stars

I ordered the meat well in advance on…

I ordered the meat well in advance on 24/3/24 for delivery on 28/3/24. I received a notification from DPD that it will be delivered on 28/3/24 14:36 - 15:36 but nothing arrived and I needed it for Good Friday for dinner on Good Friday so was very disappointed that on Friday I had to scramble around for meat so that I can feed my 20 guests. This is the first time I ordered and so have a negative experience.

03/04/24 - all was sorted and also gave me a £20 voucher - all very promptly and reordered - Thank you

March 27, 2024
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Reply from Tom Hixson of Smithfield

Thank you for leaving your feedback! I can see that our customer service team have been in touch to rectify this for you.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, excellent meat quality that my guests commented on!

March 27, 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback. This really helps us improve our services. We appreciate you being part of the Tom Hixson Family.

Rated 5 out of 5 stars

Great steak

Great steak. Promptly delivered. Well packaged. Good price too. Thanks Andrew

March 27, 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback Andrew! I will pass this on to the respective teams.

Rated 5 out of 5 stars

Brilliant service, excellent meat…

For the quality of the meat it’s very reasonably priced. Arrived quickly, albeit in massive packaging but that’s a minor quibble. Just had the lamb roasting joint and was lovely and was then enough to feed our family of 3 (still plenty left for bubble and squeak!)

March 27, 2024
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Reply from Tom Hixson of Smithfield

Thank you so much for your feedback! I will pass this on to the dispatch team.

Rated 5 out of 5 stars

Easter eater delight

Ordered a smallish rolled boneless lamb leg. Used a probe to get it medium rare. My golly, what a scrumptious piece of meat.

March 27, 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! We are glad you enjoyed your boneless lamb. We appreciate you being part of the Tom Hixson team.

Rated 5 out of 5 stars

First class ribeye

First class ribeye. Service was amazing, had 100% confidence the meat was safe as the packaging was superb.

March 27, 2024
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Reply from Tom Hixson of Smithfield

Thank you so much for your feedback! We are glad this arrived to you safety.

Rated 5 out of 5 stars

Timeous Delivery

Timeous Delivery. Great product. Excellent Service. What’s not to like?

March 27, 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! We are glad you our services. I will pass this on to the respective teams.

Rated 2 out of 5 stars

Unpleasant experience

Waygu meat was tough,tastless and didn't caramelise as one would expect. Product came frozen but as thawed within the packaging blood leaked in my fridge. Overall a very unpleasant experience.

March 30, 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! I have contacted you directly to see how we can resolve this for you.

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