Tonergiant Reviews 

530
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I needed a toner drum for my HP laser printer. The options were either £120 ish for a branded HP toner drum or £64 for an off-brand one from TonerGiant. Great success. Not only does it work perfectly... See more

Rated 5 out of 5 stars

Just ordered a toner cartridge from TonerGiant.co.uk ordered using PayPal which used an old address (changes long time ago) Phoned them up, spoke to young lady call Steph, what can I say, straight a... See more

Rated 1 out of 5 stars

So pleased I was asked “how did we do” Placed my order, received confirmation and then waited and waited……. On checking with Customer Services I was then glibly advised it had been dispatched via Par... See more

Company replied

Rated 5 out of 5 stars

tyring to buy online, would not accept my discount code. Rang and the young lady was very help full and efficient . Place the order for me and got the discount, she apologies for their website no... See more

Company details

  1. Toner Cartridge Supplier

Written by the company

Huge selection of printer cartridges for inkjet and laser printer printers. 100% secure online ordering - Free UK delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

530 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(530)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy customer 😀

Had a small problem regarding my delivery. Swiftly dealt with in a freindly manner. Highly recommend Toner Giant for your printer ink and toner requirements.

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

Just ordered off these for the first…

Just ordered off these for the first time, a bit nervous after reading some of the reviews. Ordered Bank Holiday Monday, not expecting my order to be dealt with so efficiently, DPD tried to deliver on Wed and Thurs, out at work and unable to leave with a neighbour. Phoned to see if they could change to allow, to be told it would now be returned and monies refunded..end of phone call. Phoned again and spoke with Steph in sales, who sorted it out for a replacement to be sent to a different address today. Steph you are a credit to the company, best customer service received for a very long time...Geoff you need to learn from your colleague, she resolved the issue straightaway.

August 31, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered the wrong cartridge by…

I ordered the wrong cartridge by mistake. Ok, my error. But they refused to exchange or refund because I’d opened the box before I found out. The box was not sealed and could have been closed again. So, £50 down the drain. Their ‘returns policy’ is a disgrace. Avoid.

August 24, 2023
Unprompted review
Tonergiant logo

Reply from Tonergiant

Hi, thank you for taking the time to share your feedback.

We understand your concerns regarding our returns policy, however all of our products are sealed by the manufacturer, and we require these seals to remain intact in order to facilitate re-sale. This ensures any returned products go on to be re-sold in their original, unopened condition.

We have carefully reviewed the unique circumstances surrounding your purchase and, to resolve the matter and to demonstrate our commitment to providing first-rate customer service, we have made an exception in your case by providing a full refund for your purchase.

If there is anything else we can do to assist you with this, please don't hesitate to reach out to us on, 0345 365 3605.

Kind Regards,
Steph

Rated 5 out of 5 stars

Great service

Well designed website, very easy to use and clear and effective.

Competitive prices and excellent quality - with fast delivery, particularly in extremis.

Thank you again.

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

problem solved

I had a problem with two hp cartridges, talked to Steph and she could not have been more helpful. Told me to do a print out of usage and send it to her. Got replacements FOC and sent faulty ones back for her to deal with with regards to her supplier (hp). Thank you Steph.

May 12, 2023
Unprompted review
Rated 4 out of 5 stars

Arrived quickly

Arrived quickly. Not used yet as I bought them as back up. Last ones still going well with no issues unlike other replacement brands.

April 14, 2023
Unprompted review
Rated 5 out of 5 stars

Just ordered a toner cartridge from…

Just ordered a toner cartridge from TonerGiant.co.uk ordered using PayPal which used an old address (changes long time ago) Phoned them up, spoke to young lady call Steph, what can I say, straight away sorting my issue out, changed address no problem, hats off to you gays, really professional service, super friendly staff.

Very happy customer, fabulous customer services guys, thanks.

March 28, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, needed this fast and they delivered much quicker than anyone else could at the cheapest price for a genuine part. Will use again.

March 13, 2023
Unprompted review
Rated 1 out of 5 stars

Bad customer return policy

Ordered a Brother toner cartridge 1200 page for £75.00
I was sent in error a Drum mechanism. I had no idea until I opened it that it wasn't an ink Toner

Im told you opened it you keep it no Refunds
Avoid rude unpleasant call

March 15, 2023
Unprompted review

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