tyring to buy online, would not accept my discount code. Rang and the young lady was very help full and efficient . Place the order for me and got the discount, she apologies for their website no... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just ordered a toner cartridge from TonerGiant.co.uk ordered using PayPal which used an old address (changes long time ago) Phoned them up, spoke to young lady call Steph, what can I say, straight a... See more
Ordered 2 lots of glossy thick paper, and despite each pack being in boxes, they're both damaged due to using really thin cardboard to pack everything - as obviously it's been dropped in transit... See more
First purchase goes smoothly, then a continual bombardment of offers - but only for 3rd party (compatible) product. So when I go to repeat purchase the dozens of emails I've been getting about o... See more
Company details
Written by the company
Huge selection of printer cartridges for inkjet and laser printer printers. 100% secure online ordering - Free UK delivery.
Contact info
61 Gibfield Park, Atherton, M46 0SY, Manchester, United Kingdom
- 03453653605
- support@tonergiant.co.uk
- www.tonergiant.co.uk
4.2
Great
523 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
tyring to buy online
tyring to buy online, would not accept my discount code. Rang and the young lady was very help full and
efficient . Place the order for me and got the discount, she apologies for their website not working correctly. Excellent price and quick delivery
April 24, 2026
Unprompted review
Ordered & delivered in after ordering…
Ordered & delivered in after ordering on a Sunday and being delivered first thing on a Tuesday
March 29, 2026
Unprompted review
First Class Service
Very easy to order the cartridges. Delivery was very quick with Royal Mail. A first class service. Thank you.
March 19, 2026
Unprompted review
Good until something goes wrong
Good until something goes wrong - very disappointing customer service experience. We had a faulty cartridge where the printer wouldn't register it and wouldn't work at all whilst it was installed. Wrote to share my experience and ask for assistance, but ended up having a whole email exchange with the authenticity of my complaint being questioned (as it had been ordered some time ago - I had only just taken it out of its sealed package as I had it in stock as a replacement). Was told I couldn't get a refund, but would get a credit note once I had returned the faulty cartridge and it had been received (with a threat of further charge if I didn't get it there within 14 days of me emailing), with no offer of payment for the postage and packaging to return. So I will now end up out of pocket for the faulty cartridge and have ended up buying more cartridges from another company (Ink Factory who were much cheaper and very efficient sending) so that I could get the printer working again.
I have wasted so much time and energy, and been stressed not being able to use the printer, with no acknowledgement or apology received. Would definitely not recommend this company
March 23, 2026
Unprompted review
Reply from Tonergiant
Hi There,
Thank you for taking the time to review your recent order with us here at TonerGiant, and I'm sorry that you had a poor experience while trying to arrange a return.
Looking at the emails that have been exchanged, the information that has been requested is standard with our manufacturers, to determine what went wrong with your cartridge. The more information we have in the form of images, the less chance there is of needing to have the cartridge collected, but I can understand how frustrating this felt whilst you were unable to use your printer.
To ensure we can get this sorted quickly for you, we escalated this to the Customer Service Manager, who has made sure that your order is fully refunded, rather than a credit voucher, and has also advised this didn’t need to be posted back to us, but as you had already done this, has also agreed to refund the cost of the postage as well.
Once again, I'm really sorry that you had a frustrating experience while trying to sort your faulty cartridge with us and we will do everything we can to make your experience a better one if you decide to order with us again.
The TonerGiant Team.
Easy to order and very speedy delivery
Easy to order and very speedy delivery
February 2, 2026
Unprompted review
The toner cartridge was of excellent…
The toner cartridge was of excellent quality and was easy to change over from from the old one. I could have paid much more for an original replacement and am delighted with the quality and service provided from your company. Thank you
January 30, 2026
Unprompted review
Shockingly poor experience with this…
Really poor experience with this company. I ordered Samsung compatible toner which is extremely poor quality. Every print out is coming out dirty and streaked and the inside of the printer is now damaged. The company is taking no responsibility for the product. Spoke to a manager who has walked away from resolving the issue. Shockingly poor service.
January 20, 2026
Unprompted review
Reply from Tonergiant
Thank you very much for taking the time to review your recent order with us here at TonerGiant, and I'm sorry to hear you felt let down by your experience with us.
I have looked over the details of the order, and can see that images provided re the faulty item show this to be a genuine branded product, but the order was for a compatible own brand product. As explained when we spoke earlier, the branded and unbranded toners are housed at different warehouses to ensure a mis-pick featuring the same branded and unbranded product cannot occur.
Therefore we believe that the issue is with a toner that we didn't supply.
I'm truly sorry for any inconvenience this may have caused. If you'd like to discuss this further, we will do everything we can to help. You can call us on 0345 365 3605.
Toner giant are a great company.
Toner giant could not have been any better in service,
when i sorted out which ink toner i needed they dispatched it the next day without fail.
Will be ordering my ink toners from them from now on.
January 9, 2026
Unprompted review
Reply from Tonergiant
Thank you for your Kind review Graham :)
We're really pleased to hear that you will continue to order from us.
Another reliable delivery from Toner Giant
I buy compatible cartridges from TonerGiant and have always had a good and reliable service at the promised time.
Perhaps should have waited as my 10% discount became 25% on Black Friday!
December 3, 2025
Unprompted review
Reply from Tonergiant
Thanks for your review Kenneth! I'm sorry you missed out on the 25% but next time you need to order, please get in touch and we'll see if we can work out a good discount for you.
Delivered the day after ordering
Delivered the day after ordering. Competitive price
November 17, 2025
Unprompted review
Reply from Tonergiant
Thanks for your kind review :)
Terrible customer service
Terrible customer service. The toner doesn't print well, they blamed that my other drum is faulty, but totally refused to take any responsibility for that claim. Even better - they refused to acknowledge they said it, although it is all written in their emails.
October 24, 2025
Unprompted review
Reply from Tonergiant
Hi Ignat,
thank you for taking your time to leave a review. I'm sorry you've experienced issues when using the toner we provided, and that you felt let down by our response when you contacted us.
I have reviewed all case information and the images that you kindly shared with us of your print examples and printer status page. I can see that there has been some miss communication about the cause of the poor print quality and resolution, that has caused you to feel further frustration.
As mentioned in your email communication with Josh, from the status page image, we can see that your drum unit is 'at the end of it's life' meaning that it has completed the maximum print cycles that it can, and needs to be replaced. This isn't faulty, but similar to toners, drums must be replaced after a set number of prints, as they can cause damage to the printer if you continue to print once this warning message appears.
As the drum is at the end of it's life, it's likely the cause of the faint print quality rather than the new toner, however as mentioned in our previous communication, if you replace the drum and have any problems with the print quality of the toner that we provided, we would be more than happy to replace the toner for you, or offer a full refund under our 3 year guarantee.
I feel that we could have communicated this more clearly, so once again, I'm sorry that we left you feeling frustrated by our response. As a good will gesture, we have arranged for the toner to be refunded in full.
If you need any further help or have any further questions, Please feel free to reach out to us on 0345 365 3605.
Stu
TonerGiant management Team
Easy, affordable and quick service
Ordered a cartridge for my home printer - Website had a very easy layout and showed me all my choices compatible with my printer type and at good prices. Made my order expecting it to arrive on Monday...Turns up Saturday earlier than expected and the cartridge was a perfect fit and works brilliantly. 2nd order and I will certainly be a repeat customer.
October 2, 2025
Unprompted review
Reply from Tonergiant
Thanks for your kind review. We work hard on making the website as easy to use as possible so it's great to hear you had a good experience and will return :)
excellent product and brilliant…
excellent product and brilliant customer service, delivered the next day as promised, totally recommend this company.
September 16, 2025
Unprompted review
Reply from Tonergiant
Thanks for your kind review and recommending us :)
Really great service
Really great service, ink cartridges were a good price and arrived next day as promised. Would not hesitate to use TonerGiant again.
July 4, 2025
Unprompted review
Reply from Tonergiant
Thank You. We look forwards to seeing you again!
Items delivered on time and at a good…
Items delivered on time and at a good price.
June 26, 2025
Unprompted review
Reply from Tonergiant
Thanks for your kind review :)
All Good
Helpful, inexpensive and a speedy delivery. Would defnitely use again.
June 8, 2025
Unprompted review
Reply from Tonergiant
Thanks for your kind review :)
Excellent customer service from Steph
I called to make sure that I was purchasing the correct part for my machine and Steph was absolutely lovely and so helpful. I will defintely be ordering from toner giant again!
May 22, 2025
Unprompted review
Reply from Tonergiant
I will let Steph and the team know about your kind review :)
The toner has arriver fast
The toner has arriver fast. I was afraid that there will be problem with my printer as I have chosen the cheaper option but my printer has accepted the new toner without problems. So thank you very much! I will use this service in future.
May 2, 2025
Unprompted review
Great prices and great customer…
Great prices and great customer service. I ordered these cartridges over the Easter weekend and they where sent to me the first business day they where back and I recieved them quickly. Cannot fault this company.
April 23, 2025
Unprompted review
Quick delivery made to my door.
April 22, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.