Tonergiant Reviews 

531
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I have been ordering from Toner Giant since I joined this company 5 years ago. The online ordering system is simple to use and delivery is always next-day. It's an excellent service.

Rated 5 out of 5 stars

I needed a toner drum for my HP laser printer. The options were either £120 ish for a branded HP toner drum or £64 for an off-brand one from TonerGiant. Great success. Not only does it work perfectly... See more

Rated 5 out of 5 stars

Just ordered a toner cartridge from TonerGiant.co.uk ordered using PayPal which used an old address (changes long time ago) Phoned them up, spoke to young lady call Steph, what can I say, straight a... See more

Rated 1 out of 5 stars

So pleased I was asked “how did we do” Placed my order, received confirmation and then waited and waited……. On checking with Customer Services I was then glibly advised it had been dispatched via Par... See more

Company replied

Company details

  1. Toner Cartridge Supplier

Written by the company

Huge selection of printer cartridges for inkjet and laser printer printers. 100% secure online ordering - Free UK delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

531 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(531)

21 reviews in the last 12 months

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Rated 1 out of 5 stars

My refund has not been processed as…

My refund has not been processed as promised. I returned a quantity of unopened compatible toner cartridges, following the issue of an RMA. My refund has not arrived, and emails to the company go unanswered.

March 12, 2022
Unprompted review
Tonergiant logo

Reply from Tonergiant

Hello,
Thank you for taking the time to write a review.

I'm truly sorry your refund took longer to refund that our normal turnaround time. Sadly there was a delay at the warehouse due to a recent relocation of one of our warehouses. I agree its completely unacceptable the time you’ve waited and I’m truly sorry for the delay.

Next time you need to order please contact me directly and I will give a discount off your next order with us as a good will gesture.

Again, I’m truly sorry for any trouble this has caused. If you need to discuss anything further you are welcome to call me on 0345 365 3605, I would be more than happy help.

Thank you


Lou Murray
Customer Service Manager
Toner Giant

Rated 5 out of 5 stars

Good Value & Efficient Service

I shopped around for replacement cartridges for our printer and Tonergiant was very competitively priced so I placed the order. They arrived within a few days, and earlier than scheduled, plus there was a little gift inside that I thought was a very nice touch. Will definitely use this company again.

March 7, 2022
Unprompted review
Rated 5 out of 5 stars

EXCELLENT CUSTOMER SERVICE

I have dealt with Tonergiant many times without problem. Yesterday I got to sample customer service for the first time and can say without issue that it is fantastic and a credit to the company.
A problem arose with a cartridge, just one of those things. I telephoned the helpline and Louise took immediate charge of the problem. I was guided through a couple of simple fix steps but they did not work. No bother - less than 24 hours after raising the issue the replacement cartridge was delivered to my door.

March 2, 2022
Unprompted review
Rated 5 out of 5 stars

Tonergiant Exceeded Expectations again

Again Tonergiant have provided an excellent service, never had a problem with them. They happily replaced a toner which I purchased 18 months ago and had only recently put into the machine and found it leaked leaving yellow streaks on my documents.

March 1, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

First of all, Tonergiant is competitive and so when I am able to order toner cartridges one afternoon and they arrive the following day before lunch service does not get much better than that. Always happy with you guys. Thank you

February 4, 2022
Unprompted review
Rated 5 out of 5 stars

Happy returning customer

Bought some HP laserject cartridges.
Easy to use website with a good product lookup/search facility.
Good price and delivered quickly.
I'm a returning customer and will most likely be back again in the future.

January 31, 2022
Unprompted review
Rated 2 out of 5 stars

My first two purchases went smoothly, but...

My first two purchases went smoothly, and without a problem - unfortunately it has not been the same this time. I didn't realise until 24 hours after the order should have arrived that it hadn't, so contacted Customer Services - I received an apology, I was told that apparently there had been unsuccessful delivery attempts (I had not been contacted, and was puzzled as we are the centre of the post code), and they would try to re-ship the next working day; when it didn't arrive by 24 hours after the next delivery date, I contacted Customer Services again - I received another apology, but was told the toners were now out of stock; it was going to be some days before they were back in stock, so I was asked if I would prefer to cancel the order and have a refund, I accepted this but I am still awaiting confirmation of the refund. This is disappointing, as up to now I had been very happy with their service.

January 30, 2022
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, competitive pricing especially for multiple sets, although I'm yet to use the cartridges. Also got a 10% voucher for my next order.

January 28, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Ordered Wed afternoon, arrived Thursdays morning post.Good price too. So far ink nice and black, no complaints and recommend to all. Will def. buy again from this Tonergiants.

January 21, 2022
Unprompted review

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