Great service. Prompt courteous and efficient! thanks to Nikky for making it happen. And big thanks to Michael for his help getting us parked and booked in when we arrived! Overall great experience!
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See what reviewers are saying
Great customer service from Marcel Rogers at Basildon. My daughter had an intermittent scraping noise from a wheel and couldn’t get it looked by service for a week (which is not so good) but Marcel in... See more
Company replied
My car had its annual service today. I was greeted by Sofia at Toomey Basildon. Extremely pleasant young lady i was made to feel very comfortable Sofia made conversation which I really appreciated and... See more
Company replied
I had a puncture (unbeknown to me as I thought it was a problem with either the valve or the tyre monitoring system!) It transpired it was a double but slow puncture which was not reparable. When Toom... See more
Company details
- Car Dealer
- Auto Dent Removal Service
- Auto Machine Shop
- Car Repair and Maintenance
- Motor Vehicle Dealer
- Used Car Dealer
Written by the company
New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.
Contact info
Automotive Retail Park, West Mayne, SS156RW, Basildon, Essex, United Kingdom
- 01268 427801
4.5
Excellent
81 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
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If I could, I would give them 0 stars. My husband and I went to this dealership and bought 2 Leapmotor vehicles. We liked them so much that our son and daughter also bought a vehicle each. As we had bought 4 vehicles we were promised the car mats for free and also money for a new key card for one of the vehicles. We are still waiting and it has been 11 months. The manager, Richard, is well aware of this as he was the one who authorised the freebies but has not done anything about it since. I keep texting Jordan, who was the salesman and I tried e mailing Richard but have got nothing from them. It seems that they sell the vehicles but then don’t have any time for you afterwards. Aftersales is atrocious. They are now no longer a Leapmotor dealer but a Chery dealership.
July 28, 2025
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello Özlem,
Thank you for taking the time to share your feedback.
We are sorry to read your comments and to learn that you feel disappointed with the service received. This is certainly not the standard we aim to deliver across Toomey Motor Group.
We are aware of your case and the concerns you have raised regarding the outstanding items referenced in your review. This matter has been escalated internally, and our management team will be contacting you directly to discuss the situation in full and work towards a satisfactory resolution.
For clarity, Chery has recently joined our portfolio of brands and operates as a separate retail franchise within the group. As such, the Chery team referred to in your review is not the same team currently handling your concern, which has now been escalated to the appropriate management team for review and action.
We appreciate your patience while we look into this for you.
Kind regards, Toomey Motor Group.
Appalling customer service
Appalling customer service. Test drive arranged for 2pm, a walk in customer takes my test drive. I have better things to be doing with my family at the weekend rather than waiting for you guys to get your act together!
June 27, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello Numi,
Thank you for taking the time to leave your feedback.
We are very sorry to learn that your experience did not meet your expectations and that this has caused inconvenience to your family plans. We appreciate you bringing this to our attention and we will ensure this is reviewed appropriately so we can understand exactly what went wrong.
However, we are unable to identify the details of your visit based on the name used on the review alone. In order for us to investigate this properly we kindly ask that you email us at customerrelations@toomeymotorgroup.co.uk with your full contact details and any relevant information regarding your visit.
Once received, a member of our management team will review the matter and reach out to you to discuss this further.
Kind regards, Toomey Chery Basildon.
Service was good and everything was…
Service was good and everything was satisfactory. Mia charters was very helpful with everything I needed today.
June 26, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello Leo,
We're delighted to hear that our service met your expectations and that you found Mia Charters to be helpful in addressing your needs.
Kind regards, Toomey Chery Basildon.
Toomeys Basildon
Amazing professional staff, booked in for service so easily
June 26, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello Christine,
Thank you for sharing your positive experience with us! We're happy to hear that our staff were able to help you book an appointment with ease. Your feedback means a lot to us and we'll keep working hard to provide the best possible service.
Kind regards, Toomey Chery Basildon.
Very friendly staff and work was…
Very friendly staff and work was carried out in a good time. Mia & Paul very helpful.
June 24, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello rebecca,
We're so happy to hear that our friendly staff and efficient service met your expectations, and we appreciate your kind words about Mia and Paul's help.
Kind regards, Toomey Chery Basildon.
Excellent customer service
Excellent customer service; particularly by comparison to the Chelmsford branch where this is shocking.
Mia Charters was incredibly friendly and efficient. I appreciated regular check ins during the day to update me of progress.
I'll definitely rebook here for any further motoring needs.
June 22, 2026
Unprompted review
Waiting area clean tidy WC clean staff…
Waiting area clean tidy WC clean staff friendly ( offered cups of tea and coffee) time flew by. Ellie and Mia were very helpful today
June 22, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello Kenneth,
We're so happy to hear that our waiting area was clean and tidy, and that the staff were friendly and welcoming. It's great to know that they went out of their way to make you feel comfortable with offers of hot beverages!
Kind regards, Toomey Chery Basildon.
I had a puncture (unbeknown to me as I…
I had a puncture (unbeknown to me as I thought it was a problem with either the valve or the tyre monitoring system!) It transpired it was a double but slow puncture which was not reparable. When Toomey (Laindon) knew that I was making a long journey on Monday MIA (CHARTERS) went out of her way to try to secure me an appointment today. She was pleasant, efficient and friendly. The technician LEWIS (CRICK) was efficient at sorting the problem as well as kindly fitting us in at the last minute. I would highly commend everyone at this dealership if the people I dealt with today are an example. Thank you for your helpfulness and consideration.
June 19, 2026
Unprompted review
Great service
Great service, friendly, polite and very helpful, thank you Mia Charters
June 19, 2026
Unprompted review
Super friendly and helpful staff at…
Super friendly and helpful staff at front counter (Mia Charters)
Very fast as took less time then expected. Overall a very good experience
June 18, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello Kieran,
We're pleased you had such a great experience with our team, especially Mia! We'll make sure to pass on your kind words about her excellent service - we appreciate it when customers recognize the hard work of our staff members.
Kind regards, Toomey Chery Basildon.
Ellie barker was amazing
Ellie barker was amazing. Very lovely and made everything a smooth service
June 16, 2026
Unprompted review
Excellent dealership highly recommend! (Chery)
Excellent dealership! We absolutely love our new Chery Tiggo 8. The staff at Laindon were fantastic, and Elise in particular made sure our car-buying journey went smoothly from start to finish. The entire process was seamless—we ordered the car on Saturday and collected it just four days later on Wednesday. Elise was extremely knowledgeable, professional, and always quick to answer any questions we had. We couldn’t be happier with the service we received and would highly recommend this dealership and car to anyone ! Thankyou!
June 10, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello Jade,
We're glad you had a great experience at Laindon and are loving your new Chery Tiggo 8! It was our pleasure to help make the process smooth and enjoyable for you.
Kind regards, Toomey Chery Basildon.
Hyundai service at Toomey motor group Basildon.
We were made very welcome and Sofia was very helpful and kept us well informed throughout the service proceedings. We would certainly recommend Toomey motor group for anyone buying or servicing their vehicle.
June 11, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello Ian,
Thank you so much for your kind words, we're really glad to hear that Sofia provided excellent service and that you felt welcome at our dealership. Your recommendation means a lot to us!
Kind regards, Toomey Chery Basildon.
Great service from Mia charters
Great service from Mia charters . Even washed the car. Which was unexpected.
June 5, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello Simon,
We're delighted to hear that you had a great experience with us! We'll make sure to pass on your kind words to our team, and we're glad we could surprise you with a clean car
Kind regards, Toomey Chery Basildon.
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello Sam,
We're glad to hear that you had a great experience with our service, thank you for your kind words!
Kind regards, Toomey Chery Basildon.
Great customer experience
Went to MG Basildon for my MOT.
Ellie was extremely polite, but the highlight of my experience was from Kris the Technician!
He was extremely knowledgeable, kind hearted, and explained everything to me.
I could not put into words how great Kris was!
May 30, 2026
Unprompted review
The service desk always remembers me…
The service desk always remembers me giving the service a personal touch . Every part of the experience is amazing . Mia is a credit to this branch . Always polite and smiling . Nothing is too much trouble for her . My MOT was done and my car returned in a timely manner .
May 29, 2026
Unprompted review
Outstanding Customer Service
I would like to say a huge thank you to Ellie Barker at MG Toomey Motor Group for the excellent customer service she provided.
From the moment I arrived, Ellie greeted me with a lovely smile and made me feel genuinely welcome. I had arrived an hour early for my MOT and service, and she went out of her way to manage getting my car booked in earlier than scheduled, which I really appreciated.
Ellie was warm, friendly, professional, and her customer focus was second to none throughout my visit. She is an absolute credit to the company and made the whole experience very pleasant and stress-free.
It’s because of people like Ellie that customers continue to come back. Outstanding service thank you again.
May 29, 2026
Unprompted review
Amazing
I am very happy about the service I received today. Ellie Barker was amazing, very kind and helpful. Thank you!
May 28, 2026
Unprompted review
Great experience
Great experience. Asked for an early pick up and they managed to provide. Reminder the day before as well. Highly recommend. Great customer service from Ellie too.
May 28, 2026
Unprompted review
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