The guys at the Basildon bodyshop were brilliant, both with their advice and the professionalism of work. Very happy, have used them previously and would use them again without hesitation - thank... See more
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See what reviewers are saying
Great service. Prompt courteous and efficient! thanks to Nikky for making it happen. And big thanks to Michael for his help getting us parked and booked in when we arrived! Overall great experience!
Company replied
Great customer service from Marcel Rogers at Basildon. My daughter had an intermittent scraping noise from a wheel and couldn’t get it looked by service for a week (which is not so good) but Marcel in... See more
Company replied
My car had its annual service today. I was greeted by Sofia at Toomey Basildon. Extremely pleasant young lady i was made to feel very comfortable Sofia made conversation which I really appreciated and... See more
Company replied
Company details
- Car Dealer
- also in
- Auto Dent Removal Service
- Auto Machine Shop
- Car Repair and Maintenance
- Motor Vehicle Dealer
- Used Car Dealer
Written by the company
New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.
Contact info
Automotive Retail Park, West Mayne, SS156RW, Basildon, Essex, United Kingdom
- 01268 427801
4.6
Excellent
85 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great staff especially Gio soo helpful…
Great staff especially Gio soo helpful throughout my experience with citreon
September 30, 2026
Unprompted review
Mia as always is totally polite and…
Mia as always is totally polite and professional. Toomeys are lucky to have such a competent and helpful employee.
September 18, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello John,
We're pleased to hear that our team member Mia consistently provides excellent service, and we appreciate your kind words about her professionalism.
Kind regards, Toomey Chery Basildon.
Repair to minor damage from another car door
The guys at the Basildon bodyshop were brilliant, both with their advice and the professionalism of work.
Very happy, have used them previously and would use them again without hesitation - thank you
September 11, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello anonymous,
We're so happy to hear that our team in Basildon provided excellent advice and professional service for your repair. We'll keep working hard to ensure a smooth experience for all our customers, including you!
Kind regards, Toomey Chery Basildon.
Excellent service
Excellent customer service form Sophie
Service all good done on time
Good contact information
September 15, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello Maxine,
We're so happy to hear that our team, including Sophie, provided you with an excellent customer experience. Thank you for taking the time to share your positive feedback, it means a lot to us!
Kind regards, Toomey Chery Basildon.
Great service
Great service. Prompt courteous and efficient! thanks to Nikky for making it happen. And big thanks to Michael for his help getting us parked and booked in when we arrived! Overall great experience!
September 11, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello Ola,
We're pleased you had a fantastic experience with us! We appreciate your kind words about our service, and we'll make sure to pass on your thanks to Nikky and Michael for their efforts.
Kind regards, Toomey Chery Basildon.
Mia was very friendly and had excellent…
Mia was very friendly and had excellent manors whilst talking to me at the desk
September 9, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello John,
Thank you for taking the time to share your positive experience with us! We're glad to hear that Mia provided excellent service and a warm welcome during your visit.
Kind regards, Toomey Chery Basildon.
Great service from Ellie
Great service from Ellie, kept updated with everything regarding my Mot
September 7, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello ,
Thank you for taking the time to share your positive experience with us! We're pleased to hear that Ellie provided you with great service and kept you informed throughout the process.
Kind regards, Toomey Chery Basildon.
Had car service
Had car service. Quick easy and helpful. Ellie was brilliant and very helpful.
August 28, 2026
Unprompted review
Excellent service Mia Charters is…
Excellent service Mia Charters is always so helpful and accommodating. And I’ve been happy with any work carried out on my vehicle.
August 27, 2026
Unprompted review
The staff on the service desk went beyond the traditional customers service from dealerships
The staff on the service desk were amazing, probably best customer service I had from a dealership. You must be very proud of Mia as she is a credit to Toomey.
August 27, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello Stuart,
We're delighted to hear that our team, including Mia, provided an exceptional experience for you at Toomey. We'll continue to strive for this level of service excellence in all our interactions with customers.
Kind regards, Toomey Chery Basildon.
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello Ben,
We're pleased to hear our service was quick, easy, and friendly! We'll keep working hard to make sure every interaction with us is just as smooth and enjoyable.
Kind regards, Toomey Chery Basildon.
Mia Charter was very helpful
Mia Charter was very helpful, prompt communication etc.
August 20, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello Hariprashanth,
We're really glad to hear that you had a great experience with our team! Your satisfaction is our top priority.
Kind regards, Toomey Chery Basildon.
Polite efficient service given by Mia…
Polite efficient service given by Mia and Ellie.
August 19, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello Amy,
We're glad to hear that our team members, Mia and Ellie, provided you with a positive experience. Thank you for recognizing their efforts and choosing us!
Kind regards, Toomey Chery Basildon.
Great customer service - marcel rogers
Great customer service from Marcel Rogers at Basildon. My daughter had an intermittent scraping noise from a wheel and couldn’t get it looked by service for a week (which is not so good) but Marcel in sales sorted it out for her within an hour. Brilliant
August 7, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello Nigel,
I'm glad to hear that Marcel was able to quickly resolve the issue with the scraping noise on your daughter's wheel, and I appreciate you taking the time to share your positive experience with us.
Kind regards, Toomey Chery Basildon.
Arrived early was not an issue
Arrived early was not an issue
Very professional throughout
Ellie answered all the questions and very helpful
August 5, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello Mark,
We're glad to hear that our team member Ellie provided you with a professional and helpful experience. We'll make sure to pass on your positive feedback about her assistance.
Kind regards, Toomey Chery Basildon.
Excellent service.
I called service reception this morning with a software problem, and spoke to a very helpful girl, she got my problem sorted out by lunchtime. The mechanic who dealt with it was also first class, very knowledgeable and efficient.
Excellent service, highly recommended.
July 31, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello Raymond,
I'm so happy to hear that our team was able to quickly resolve your software issue and provide you with excellent support. It's great to know that our staff were both helpful and knowledgeable in addressing your problem.
Kind regards, Toomey Chery Basildon.
Wouldn't use this company again!
Brought a car from the Basildon branch which was faulty, after finally getting the car changed (I had to do all the work) the second car in less than a year is found to have a £1000 issue which would have been known before selling me this car and im told is something that cover as its a known fault. Emails ignored and Peugeot Customer service completely useless in getting the issue/branch issues resolved. Wish I never brought the car!!!
May 16, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello Ceri,
We're sorry to hear you've had a disappointing experience with u at Toomey Peugeot. We understand how frustrating it must be to deal with issues like this, and we'll take your feedback on board to improve our processes.
Kind regards, Toomey Basildon.
Annual service
My car had its annual service today. I was greeted by Sofia at Toomey Basildon. Extremely pleasant young lady i was made to feel very comfortable Sofia made conversation which I really appreciated and we exchanged views on the cars. I arranged to have a courtesy car and Sofia made sure I was comfortable with the car before I drove off. Sofia is a credit to Hyundai
July 29, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello Angela,
We're truly happy to hear that Sofia provided an exceptional experience, making you feel comfortable and valued throughout your annual service. We'll be sure to pass on your kind words to her, as she truly is a credit to our team!
Kind regards, Toomey Chery Basildon.
3rd year service
Had my 3rd year service. As always with Toomey every thing was so effortless and smooth. Had the hire car option which was very convenient. Ellie helped with every step of the way and was very informative and helpful. 10/10 customers service.
July 28, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello Matthew,
We're glad to hear that your experience with us has been consistently exceptional, and we're grateful for Ellie's efforts in making your 3rd year service so smooth.
Kind regards, Toomey Chery Basildon.
Ellie’s customer service is 5 star
Had our car serviced today and Ellie who dealt with me made the process so smooth and clear. I recommend making sure you speak with Ellie who will call and check and book you in quick and then is so easy to talk to. Thanks Toomey!
July 28, 2026
Unprompted review
Reply from Toomey Motor Group - Toomey Chery Basildon
Hello tim,
Thank you for taking the time to share your positive experience with us! We're delighted to hear that Ellie made a great impression on you, ensuring a smooth and clear process during your car service. Your kind words mean a lot to us, and we'll be sure to pass them along to our team.
Kind regards, Toomey Chery Basildon.
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