Toomey Motor Group - Toomey Chery Basildon Reviews 

I dealt with Jak at Toomey Basildon who was excellent. Upon reading reviews with the issues people have had, I wasn’t reassured. I had a problem with my Cambelt on my 2020 Vauxhall Corsa. Jak took this problem on and made the process really smooth, and was able to get this fixed within the Vauxhall coverage over 4 days. He was lovely to deal with, kept me informed but also saved the jargon and bits in between and just gave me a resolution which is all a customer wants. I would recommend Jak at Vauxhall. Thank you for your efforts on getting me back on the road quickly and safely.

Quick and efficient, great service from Mia

Mia was really helpful, knowledgeable and polite.

All good was unable to supply curtsey car but was seen on arrival and only 1 hour wait Mia receptionist very informative 👍

Good and efficient communication from Shannon.

Friendly staff who kept me informed of what was happening with my car. Efficient service and reasonable price.

Good waiting facilities and quick service, and great customer service from Ellie Barker at reception desk, friendly and helpful

Great company , dealt with Hollie Cummins and as always goes the extra mile to be super helpful

Ellie was very helpful

Have had my service and MOT and was served by Ellie Barker and she was amazing and very helpful

Great staff especially Ellie

Friendly and very helpful in keeping me updated throughout my visit for service and MOT.

Amber was amazing, very good service and a very lovely person

Great service. Updated during the day, video of check received. Ellie was great help at the desk.

Really straightforward. Ellie was very helpful on reception. Very good service.

I had a great experience. Gio kept me informed about my car and how long I will have to wait. Would recommend to a friend

Just had my first service done on my mg Mia charters was amazing and made everything run smoothly

Good customer service all round a good service Ellie kept me updated and very helpful.

Here I am still without my car, that is still the Toomey Vauxhall Basildon. 5 months in … nearly 6 months for a car I am paying on finance, I haven’t been able to drive. They are taking the absolute mick! Yes they finally gave me a courtesy car after 4+ months without a car. But their poor communication still is not on. I haven’t specifically requested confirmation of how it will affect the wet belt just sitting in oil, for all these months the car hasn’t moved! This is out of my control because of Vauxhalls error. You replaced the ECU that I have paid £2k for but the ECU has not been coded to my car properly, so here we are waiting (already nearly 2 months) since you ordered the part and still no ETA I’m sorry how shocking this. I have heard of a number of other people that have had issues with yourselves as Basildon so I’m not the only one. I have made a complaint previously with Toomey it was palmed off. I have emailed the Jak and his manger j Becker but no response for over a week now. It’s not acceptable. I have made a complaint with my finance company too.
I would avoid using these as a garage for cars and also not to buy from them as they will sell you a wrecked car, they don’t have any care at all. It’s been 3 years of hell with Vauxhall at Basildon.

Lovely receptionist.Ellie Explained everything. Picked up car at the end of the dayafyer a service, nice and clean.