Topbloemen.nl Reviews 

They never delivered the flowers but claimed they did. And terrible customer support.

Had no issues, same day delivery went well. Very efficient service.

All fine - tevreden

We ordered flowers for mothersday. 3 days before the delivery my mom had an attack and ended up in hospital. All I wanted from Topbloemen was to change the delivery adres. They told me:
- Normally we guarantee delivery but not now because of mothersday
- We can't guarantee delivery because things can go wrong, like people not being home for example. (she contradicts her own previous statement!!)
- No, the delivery adres can't be changed anymore since the order has already has been processed. (even though it's not mothersday yet + the bouquet still has to be created AND delivered)
- If noone is home the flowers will be delivered with the neighbours next door (regardless of the fact that your mother is in hospital)
- If the neighbours are not home we will put a card with the data of the flowershop in the mailbox so a new delivery can be arranged
- No, we can not give you said data now because of privacy laws (despite the fact that tomorrow the flowershop is going to deposit their card in the mailbox)
- No, you can not cancel your order

In other words:
NO, we will do nothing to help you.
NO, we will not email the flowershop who's handling the order
NO, even though you ordered flowers with us for valentines/christmas/birthdays totalling 6 orders we will NOT give you any service whatsoever!

All we got was: "We apologize for any inconvenience"

My friends were very happy with the lovely flowers

Absolutely great service and prompt responses via email! Fresh and good quality flowers! I am very satisfied and would recommend this website to everyone for sure! Thanks very much!

Prima bouquet!
Glad to be able to use your service although I am based in the UK

Beautiful arrangement and flowers arrived very fresh

For the second time in a row the bag of "food" was not provided

They sended over my love to my Auntie. Xmas is hard for her.

So thank u guys for aiding me!

I was absolutely in shock when my girlfriends send me the picture of there flowers! I lt was so sad and pathetic.
I just want to cry this was Supposed to be a Christmas present to them. Half of the flowers are missing. For that prices it’s absolutely disappointing. I should of read the reviews before hand. Never ever again.

good customer service, punctual delivery

Always happy with Topbloemen. The delivery is always during day time and not after 6pm when day is almost over.

Florist kept me up to date when the flowers would be delivered. A very nice bouquet with a bottle of wine. It sure made the recipients birthday a nice one :)

The worst experience of my life.
I ordered a boeket that was delivered twice they said, but none of them went to the recipient…
At any point they accepted their bad delivery, even said they delivered it at Friday the second time, then they mail me on Saturday to asked me the phone number of the recipient in question.
Cause I ordered afterpay, they only care about just the payment…while they had delivered s…
Very disappointed

I ordered a 🎈 balloon 🎈 but it was not delivered. I emailed and no one responded. Flowers were nice. Ordered from Australia

I ordered flowers to be delivered on the same day. This option is given by Topbloemen.nl and they charge more for it. The reason I selected this service paying more for it was the urgency to have the selected flowers delivered within that day. On their website, they argue that flowers will get delivered by 18:00. However, they also explain that when busy flowers might be delivered later, but that you will be contacted and informed about it.

Well, I placed my order, my flowers never arrived, I was never contacted and in the end, I paid more for a service which was not delivered.

I did contact them 4 times from 18.00 PM and despite the fact that their customer service was very polite, they were not helpful. They would just say they could not do anything and I had to wait. At 21:00 I contacted for the last time and they said I had to wait for the next day.

Nobody said I'm sorry, or suggest a good outcome. They were just polite, cold and not helpful.