Topken Reviews 

234
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

This place is a scam, do not order anything from this website. Not only did they mess me around with an order, it was 3 months late, the wrong size shoes sent. now i cannot sell them on ebay because... See more

Rated 5 out of 5 stars

After all those weeks waiting for the shoes my brother order they came today, they are not fake either , I am very pleased with my shoes and I am very appreciative of them .might order from there agai... See more

Rated 5 out of 5 stars

I ordered recently, delivery came after 2 days, very good quality, great prices, great choices of shoes on the website/app. I would recommend it if you want the latest shoes (Nike, Yeezy, Adidas...).... See more

Rated 5 out of 5 stars

The company sells quality products at very reasonable rates. They are quite reliable in terms of delivery and they deliver on time. There products are unique and outstanding. When it comes to foot we... See more

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3.8

Great

TrustScore 4 out of 5

234 reviews

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1-star

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3.8

All reviews

(234)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad delivery, Bad product

Trash company, bought 6 months ago anf just got it yesterday, the Jordan 4s i bought are fake and i don’t appreciate how this company did not give me a refund for when i asked. At least i got my shoes thats why they are getting a star

November 21, 2022
Unprompted review
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Reply from Topken

Hello, thank you for your review. We would like to look into this claim as we are not known for the delivery of fake products. Kindly leave us a message with details of your order through our email channel at info@topken.co.uk. Thank you.

Rated 1 out of 5 stars

I ordered a package 7th September and…

I ordered a package 7th September and haven’t received anything. I have meshed them on Instagram a few times each time they have come back with a reasonable response however when I sent them a screenshot of my package still saying awaiting payment and asked for my money back I got ignored. They opened my message and left me in seen noapology no nothing. Absolutely ridiculous.

November 18, 2022
Unprompted review
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Reply from Topken

Hi Kitty, thank you for your feedback. We’re sorry for the inconvenience, and we’ll do everything we can to fix the issue. Thank you.

Rated 1 out of 5 stars

Would leave 0 if it was possible

Would leave 0 if it was possible. Keeping it simple but avoid. They don’t send you your item and they don’t refund you - despite using Klarna. They have been a nightmare. Dispute ongoing and it’s been 6 months. Save your money and avoid at allll cost.

November 18, 2022
Unprompted review
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Reply from Topken

Hello Abbas, thank you for bringing this to our attention. We’re sorry to hear about this issue. We stand behind our products and would like to make things right. Don’t hesitate to get in touch with our customer service team at info@topken.co.uk and they will be happy to help you out.

Rated 1 out of 5 stars

TopKen is a non legitimate website. Any 5 star reviews are fake and written by people paid by the company

Scam company. Reported to trading standards and ombudsman, hope you guys get a big dirty fine and enjoy getting shut down. If you wanna get ripped off then be my guest. I was refunded by my bank 😊

October 20, 2022
Unprompted review
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Reply from Topken

Hello Dominic,
Thank you so much for your review. It would be great if you could share your experience with us through our official email at info@topken.co.uk

Our team tried its best to cross-check your concern but could not recall anything related to this. We would like to get to the bottom of this and make things right.

Thanks.

Rated 2 out of 5 stars

my shoes took 6 weeks to arrive that…

my shoes took 6 weeks to arrive that was a bit disappointing but i am extremely happy with my shoes thank u

October 27, 2022
Unprompted review
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Reply from Topken

Hello Janene, thank you for sharing your review with us. We’re sorry to hear about your disappointment with us.
However, we are glad to hear about your love for your footwear.

Rated 5 out of 5 stars

Exceptional shopping site

Exceptional shopping site. I had an amazing experience shopping at Topken.

October 24, 2022
Unprompted review
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Reply from Topken

Thank you, Oprah, for the amazing review! We put in the work to keep you and all of our customers happy. We hope to see you again. Have a nice day ahead!

Rated 1 out of 5 stars

Ordered with yourselves 2 months ago…

Ordered with yourselves 2 months ago still no delivery absolute SCAM !! Failing to respond to me when questioning about my order stilll yet to receive anything I would not suggest ordering from this site to anyone !!

October 24, 2022
Unprompted review
Topken logo

Reply from Topken

Hello David, thank you for taking the time to provide us with your feedback. Your satisfaction is invaluable to us. We are certainly disappointed to hear that we did not meet the mark, but going forward will ensure this does not repeat itself.
We will investigate this issue and get back to you shortly.
Thank you.

Rated 5 out of 5 stars

Perfect shopping

Honestly, I have never had a better shopping experience. Thank you Topken.

September 19, 2022
Unprompted review
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Reply from Topken

Hello, Jason thank you for the great review! We’re so happy you loved your experience and we can’t wait to receive your next order. Until then, we’re here if you need anything.

Rated 1 out of 5 stars

Trainers took 6 weeks to arrive and now…

Trainers took 6 weeks to arrive and now the wrong trainers have been delivered! Have emailed and messaged on numerous occasions and they have NOT replied!
DO NOT USE THIS COMPANY!!!!!!!!!!

October 21, 2022
Unprompted review
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Reply from Topken

Hello Deby! Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.

We’d make sure to look into this as quickly as possible. Thank you.

Rated 5 out of 5 stars

Can you kindly restock on AirMax 270

Can you kindly restock on AirMax 270? My son loved the one we got recently and we need another one, thank you.

October 19, 2022
Unprompted review
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Reply from Topken

Hi Alicia, thank you for your review. We are glad you had a great shopping experience with us. Your request has been acknowledged.
Hoping to continue doing business with you.
Thank you.

Rated 1 out of 5 stars

I would not even give 1 star but I…

I would not even give 1 star but I don’t have a choice, Following on from previous review, topken have taken MY MONEY and not gave me the goods. So they are £75 up and I’m £75 poorer, I don’t understand how they get away with it!! SCAM.
Just to clarify you sent the WRONG item after 3 months, and will not take it back, no confusion just incompetent staff!!!

July 30, 2022
Unprompted review
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Reply from Topken

Hello Emma, thank you for taking the time to leave us a review.
We've read through your review and we believe there is some confusion as our record shows that your item has been delivered.
Thank you.

Rated 1 out of 5 stars

Ordered trainers on 4th August trainers…

Ordered trainers on 4th August trainers finally turned up on 17th September and wrong shoes turned up I am so disgusted with this company please read reviews before considering using this terrible lying useless company please give topken a big swerve

September 17, 2022
Unprompted review
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Reply from Topken

Hello Jamie, did you get paid for this review? Because we arent what you call us. We are legit and it’s our responsibility to make our customers happy not sad.

Rated 2 out of 5 stars

NOT RECEIVED ORDER NUMBER 4304

Hello Topken! I haven't received my order? My Order Number is 4304 and I've been waiting a long amount of time than expected for my shoes? Please can you provide me with the tracking number and send the shoes asap! Thank you! I Have emailed you on email with order number 4304!
Thanks!

August 30, 2022
Unprompted review
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Reply from Topken

Dear Kcee, thank you for bringing this matter to our attention.
We are truly sorry about this please.
Your request has been registered with our team and it's currently being looked into.
Thank you.

Rated 1 out of 5 stars

order number 4059 scammer

order number 4059
I ordered a pairs of trainer for my son's birthday 6 weeks ago still I didn't receive my order I tried to contact them they sad carrier problem trying to email many times always said next week I paid by Laybuy I will report to the police scammer don't waist your money

August 15, 2022
Unprompted review
Topken logo

Reply from Topken

Hello Rania,

Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
We apologize that our service did not satisfy your expectations.
We are looking into this issue and hope to resolve it promptly and accurately.
Thank you.


Rated 1 out of 5 stars

Take so long and bad quality

Well this doesn't deserve a star at all. Finally got my order a month later ordered 10 July and received my post on 9 August I been told they are very busy and experiencing alot of order and they couldn't process my order until 4th week later. I kept messaging them asking about my order and was told they waiting my order to be on a awaiting fulfillment list because they haven't received my payment. They used a Laybuy payment and they won't process the until laybuy transfer the money to TOPKEN.

Opened up 2 box of Jordan 4. Bad quality, i can see where the clue, stitches and outline is. Inside shoe tongue are dead solid hard. Feel look Iike FAKE and definitely a bad copy. That why they only roughly £90 each because its FAKE.

Definitely not recommend to anyone.

August 9, 2022
Unprompted review
Topken logo

Reply from Topken

Hi K.....Saaaade,

Thank you for providing your feedback and letting us know about this issue.
We are truly sorry that you feel that way.
Our products has always been known to be genuine and original, However, i would love to futher clarify this issue. Pending the time, a case file will be opened to track the progress of this issue.
Once again, our deepest apologies.
Please allow us another chance to earn back your loyalty. Thank you.

Rated 1 out of 5 stars

Why dont you accept paypal?

August 2, 2022
Unprompted review
Topken logo

Reply from Topken

Hi there,
It's company policy that we don't accept payments through paypal. Our payment methods include Klarna and Laybuy.
For further enquires kindly reach us via our email channel at info@topken.co.uk. Thank you.

Rated 1 out of 5 stars

When Will My Order Arrive?

I have place order for a pair of trainers and paid via klarna but Im awaiting for arrival of the trainers since the 3rd of july Order #3958. First instalment have been deducted but my order status says awaiting payment This is not impressive at all.

Finally received my order 29th of july. Honestly, I do not know why it had to take forever before I received it. I just hope it was not because of the first paragraph review that I put here initially that prompted it. Nevertheless, everything seems to be fine now and the order was pretty much nice.

July 16, 2022
Unprompted review
Topken logo

Reply from Topken

Hello, Kenechukwu, thank you for your message.
Our deepest apologies goes to you for the delay you have experienced in receiving your order. Please note that this is being sorted out currently.

The issue of 'awaiting payment' showing on your dashbboard is as a result of the Klarna buy now pay later payment option you chose but please be rest assured we received your order and it's being processed.

Once again, we apologize for this delay. Thank you.


Hello Kenechukwu,
Thank you for your feedback. We are glad you love your item. Thank you for shopping with us.

Rated 1 out of 5 stars

Absolute fraudsters.

Haven’t received my order after waiting way longer than the delivery date.
What a scammer sort this out asap Topken or else I will sue your company for fraud.
Order number: #3947

July 13, 2022
Unprompted review
Topken logo

Reply from Topken

Hello, thank you for contacting Topken. We are sorry for the inconvenience caused. We happened to have a little challenge with our courier service.Please be informed that we are not fraudsters and we assure you to sort this out asap and get your order delivered to you in no time. Thank you.



Hello Jo Stalin, wwe apologize for the delay experienced while shopping with us. Please be informed that your prder has been dispatched and the tracking number KB944180433GB has also been sent to you via an email notification. Thank you.

Rated 1 out of 5 stars

Order on the 13th May still not arrived.

I ordered 2 pairs of trainers on the 13th May for my brothers birthday, I have still not received my order, I feel like I'm being ripped of by token as thay never responded to my emails?, I still need my order please where is it please token order number 076m62zf1 and reference is 3782, that got back to me only to swy this wasn't an order number from Topken lol 🤔 😅 very strange because this is the correct numbers plus I no it is because I have no other orders at all outstanding from anywhere, I now no I've been ripped off, stay away from Topken thrre a con ripp off company steer well clear of Topken bunch of fraudsters...

June 6, 2022

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