Topsycurvy Reviews 

333
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I recieved my 3 skater dresses, ethereal enchantment, wild cherry and dark elegance . WOW!! Such beautiful designs, wonderful quality as usual, Jo & Nat do really care for their customers, such won... See more

Rated 1 out of 5 stars

Terrible shopping experience with this company, faulty leggings received with a hole in. I rang to advise and I am told to send proof? I advise I would like my money back … returns label provided h... See more

Company replied

Rated 5 out of 5 stars

Fab fab fab! As a large lady I've always struggled to find that perfect fit t-shirts & personalised Hoodies then I came across team topsy, there clothes are absolutely perfect! So comfy, roomy, lon... See more

Rated 5 out of 5 stars

Absolutely incredible company and products for plus size people! I ordered 2 pairs of leggings and some cycle shorts and they fit perfectly and are so comfy! Some other leggings dig into my tummy ma... See more

Company replied

Company details

  1. Plus Size Clothing Store

Information provided by various external sources

Size 16-34 ladies fashion 💃 FREE UK DELIVERY ON ORDERS OVER £40 Exclusive slogan t-shirts Size L - 5XL men's t-shirts GET 10% OFF YOUR FIRST ORDER WITH HELLO10 BUY NOW PAY LATER WITH KLARNA


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

333 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(333)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

I cannot praise this shop enough

I cannot praise this shop enough. Unlike a lot plus size stores that sell plain, boring and granny clothes. Topsy Curvy don’t. Their styles are cool, modern and young. Since I discovered this shop I’ve started wearing dresses. I hate using the word ‘flattering’ but their dresses really are. They fit well without clinging to awkward lumps and bumps. I’m always asked where I get my outfits from. Absolutely loving the new Nadia range currently. If I could give this shop fifteen stars I would. They are brilliant!!!

March 2, 2023
Unprompted review
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Reply from Topsycurvy

What a lovely review Helen! We are so happy that you love our range so much x

Rated 5 out of 5 stars

I seriously love this company and use…

I seriously love this company and use them a lot!

Products are amazing, delivery is fast and their design your own is the best quality I’ve ever seen!

February 10, 2023
Unprompted review
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Reply from Topsycurvy

Hey Lucy! We are so happy you love your order! x

Rated 5 out of 5 stars

I love these girls and I love the shop

I love these girls and I love the shop. I found them on TT and I adore their confidence, their clothing and their help with any issue I have had.
I would recommend to anyone and if I were closer, I would be begging them for a job.
Camel Toe Lu. X

March 5, 2023
Unprompted review
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Reply from Topsycurvy

Thanks so much for your lovely review! x

Rated 5 out of 5 stars

Quick delivery and tshirt was of…

Quick delivery and tshirt was of excellent quality bought a couple of tops off u and will defo be buying more for the upcoming nicer weather.

January 15, 2023
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Reply from Topsycurvy

Thanks for shopping with us! <3

Rated 5 out of 5 stars

I love topsy curvy…

I've ordered from topsy curvy a few times now, the clothes come quickly, very pleased with them, I love them. I've also spoke to Jo and nat via email a couple of times, they are lovely and very helpful

January 11, 2023
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Reply from Topsycurvy

Thanks for your lovely review Lucille! Nat x

Rated 5 out of 5 stars

Absolutely Fabulous Clothing!

Excellent quality products and I love being able to have a “go to” place for fun clothing. My only criticism is that they have too much stuff I want to buy LOL

January 30, 2023
Unprompted review
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Reply from Topsycurvy

Hey Kay! We are so happy that you have found us! x

Rated 5 out of 5 stars

Lovely plus size clothes

Lovely clothes, excellent quality.
Absolutely love my Wednesday hoodies and T-shirt.
The oversized Stitch hoodie is one of my favourites.
Will definitely be buying more in future!

December 27, 2022
Unprompted review
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Reply from Topsycurvy

Hey Kirsty! Thank you for your lovely review. We are so happy that you loved your items! x

Rated 5 out of 5 stars

Super helpful

I made a mistake whilst ordering and they helped me so quick! Fast response and they were so patient with me too xxx

January 5, 2023
Unprompted review
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Reply from Topsycurvy

You are very welcome Lucy x

Rated 5 out of 5 stars

Love the quality of the clothes you…

Love the quality of the clothes you sell. It's lovely that you do large size clothing for the large person. Have enjoyed wearing your clothes and the size and comfort is great.

December 16, 2022
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Reply from Topsycurvy

Thank you for your lovely review! We are so happy you loved your order x

Rated 5 out of 5 stars

Trendy and funky!

Love these clothes, funky clothing in big sizes, modelled on true plus-size people, not glossy models. Excellent and will be buying again!

December 25, 2022
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Reply from Topsycurvy

Hi Tracy! Thanks for your review! So glad you love your order x

Rated 1 out of 5 stars

Unbelievably bad treatment of people..

Unbelievably bad treatment of people... I had ordered goods worth almost 130 euros and although it was displayed at checkout, please request shipping by mail. But when you complete the purchase, the system shows that will be charged and next to the information it says "free" in bold letters. After I paid immediately via Paypal and waited 2 weeks for the goods, I sent an email to the contact address given via "Outlook". To be on the safe side, I sent a mail to the address via "Contact" after 2 more days without any response. Again, no response. Then I reported a problem via PayPal with the request for information and sending of the goods. I finally received an answer very quickly. It said that I had not yet paid for shipping. I definitely did not receive any mail on the subject, not even in spam. So this important mail was sent again by the seller and arrived without any problems. After I immediately paid the high amount (I live in Germany and know this from other companies differently in the UK, but it's ok), the seller demanded that I delete the conflict from Paypal. I then asked for understanding that if I deleted it, I would no longer be able to create a reversal if problems arose. Because of this, the seller insinuated that I was a fraud?! and cancelled the entire order. He insinuated that I had not sent any mails before PayPal, I forwarded them to him (and heard nothing more afterwards, contact broke off completely, I can only assume that it was noticed that the mistake was with the seller, but then you just stand by it). I must honestly say that this is all very strange and not fair treatment to call a buyer a fraud. I do not recommend ordering from this shop.
EDIT: ANSWER SELLER:
OK, so
1. as we have exchanged in detail by mail, I have never received a mail with information from you (by the way, not even on demand to 2 store addresses, only then I wrote to you after 3 weeks via PayPal that I would like the goods and need an info (it went no other way to finally get an info), at no time I wrote anything that I want to withdraw from the purchase.
2. when it was clear that shipping is still missing, I have the amount demanded by you immediately transmitted via PayPal -> then came from you, I must first put everything on resolved at PayPal before you send me the goods -> I promised that with a request for understanding for the distance (UK to Germany) for after receipt of the goods (with the high sum I did not want to take any risk).
3. on this request I got a mail that I would be a scammer and that now the full amount of the order and the shipping costs are now given back, which you then did.
The 2! Mails I have sent BEFORE PayPal, I then forwarded to you because I was so shocked and then no reaction received -> I assume you have found them afterwards.
4. it has clarified here that my husband has noticed all this and wanted to surprise me for Christmas with two of the clothes, he has ordered normally in the store (of course we have the same address, but Angela and Oliver should not be difficult to understand) and without further info or demand his payment via PayPal was also given back?! I knew nothing about it, I was actually meanwhile every cent too much for your company -> after I now see here how the facts are twisted and misrepresented all the more.

I'm not going to invest any more effort here, I have nothing to reproach myself for and everything was as described. Thank you.

November 24, 2022
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Reply from Topsycurvy

Hi Angela, As you have stated above, the "email for postage" message was received and upon checking our system, no emails have come from yourself. Instead, we emailed an invoice to you with a link to pay. We received no postage payment so assumed that you would be arranging your own courier who would collect the parcel that was waiting here. You then placed a Paypal dispute saying you had not received your order. We then contacted you outside of our working hours to assure you that the order had been made and was simply awaiting payment for the shipping. You explained in email that you would prefer a refund all along after claiming that you thought we were a scam company. So, to put your mind at rest, we sent a full refund immediately and cancelled the order (again out of working hours). You then continued to email claiming something was "very fishy" and you were happy that that you had received a full refund. We then received a 2nd order under a different name using the same delivery address so we made the decision to refund this order also, as a small independent company, we didn't want the same concerns as the previous order. Under no circumstances were you treated badly, correspondence has been more than polite. We are so sorry that you feel this way but due to your accusations we don't feel comfortable accepting orders from you/to your address.

**EDIT**

In the interest of transparency, could you please upload the email thread. The information you are providing above is not true and very unfair.

Kind regards

Rated 1 out of 5 stars

Shocking returns process

Shocking returns process. I was happy with the first order I got from them and ordered 3 more items. 2 arrived and 1 item was to follow. The hoodie which came had ridiculously long arms, but I waited for the second part of my order to arrive to ensure it was OK, so I could send both back if necessary. When the trousers hadn't arrived after 2 weeks I got in touch by email and had no response. A few days later I sent a message by web chat, to be told the trousers could be refunded as they were still held up, and it was fine to return the hoodie, which I did at my own expense. Then I get an email asking me how I would like the hoodie returned to me because it was sent back after their 14 day return period!!!

October 29, 2022
Unprompted review
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Reply from Topsycurvy

You have already been refunded for this. I don't think this review is very fair. When you emailed to ask about returning the hoodie we did say that was absolutely fine. You then didn't send it back until over 2 weeks after the returns period. We have also responded and said as a goodwill gesture we would offer credit (which I feel as an independent company we've been more than fair)
The sleeves being "too long" is not faulty so sadly it wouldn't come under our returns policy for a free return. We're sorry you weren't happy with the service!

Rated 1 out of 5 stars

Amendment to my review. Would now totally recommend this company. Jo of Topsycurve went above and beyond to put this matter right as soon as she knew about the situation.Fantastic after sales service

I purchased a green pocket slouch midi dress for £16 in a size 18 and I was delighted with it. I wore it once, got several compliments, recommended Topsycurvy to others and then washed the dress. Meanwhile I purchased a similar dress in wine. I was so disappointed when it arrived yesterday as far from being midi it came about 2cm below my knee, I’m 5ft7”. I was to be even more disappointed to find the green dress which had been very carefully washed had shrunk about 2ins although it’s still longer than the new wine one. Having read Topsycurve’s returns policy it’s not worth my while sending either dress back ie new one or only worn once one. I’ve just put this down to a learning curve never to shop again from Topsycurve and will certainly be retracting any recommendations I made to others.

November 6, 2022
Unprompted review
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Reply from Topsycurvy

Oh we’re so sorry to hear you were disappointed with the dresses, please do contact us so we can sort out a return for you as we haven’t had any correspondence from you. This style of dress is not manufactured by us so we will report this back to the manufacturers. again, we’re so sorry they weren’t right for you!

Rated 5 out of 5 stars

brilliant

brilliant. very helpful and loved my web tights. they went with my dress perfectly. Also arrived quickly.

October 17, 2022
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Reply from Topsycurvy

Yey! Thank you so much!!

Rated 5 out of 5 stars

Dancing my way in and out of store

I've made many orders with topsy curvy before, but this was the first time I'd ever used the collect from store option. Which I think is a really great option to give. Be advised though if you collect from store, you are gonna buy more stuff, the clothes just call to you, the girls at topsy curvy give you the best deals and the best advice. You come out of the store feeling like a million dollars and it gives you that confidence boost you need.

October 26, 2022
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Reply from Topsycurvy

Thank you so much! x

Rated 5 out of 5 stars

Awesome experience

Fast delivery
Awesome customer service
Amazing quality items
Always a fantastic experience shopping with Topsy Curvy

November 1, 2022
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Reply from Topsycurvy

Thank you so much! x

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