Bought two vape kits with extras, price was the best around. Unfortunately i had an issue with the product (not totally vapour fault) contacted and sorted through Clarke. Got a return and replacement... See more
Company replied
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See what reviewers are saying
Honestly what an incredible product and service duo! I cannot recommend Totally Vapour enough, especially now they have their awesome website.. I had a little fun mixing my own juice up online (love t... See more
I had a fabulous experience with Kieran at the Shirley branch. This young man was very knowledgeable about the products and very easy to talk to. He explained several things that I didn’t understand... See more
Phenomenal staff, very helpful both over the phone and in person. Ordered about 4 times from this company and they have rapidly become my go to- living only 10 minutes around the corner is a massive h... See more
Company details
Written by the company
Since 2013, Totally Vapour has been constantly sampling new electronic cigarette merchandise and expanding our inventory, in order to bring you the latest and greatest from the e-cig industry. Our goal is to provide customers with excellent products, rapid delivery, great prices and superb customer service. Rest assured that when you shop at totally-vapour.co.uk, you are purchasing genuine electronic cigarette products from the official manufacturer. We have USA and UK made e-liquids in a wide variety of nicotine strengths, base liquid ratios and of course flavours. We have been in business longer than most competitors and have maintained our reputation throughout. As one of the largest distributors of electronic cigarettes and accessories in the United Kingdom, we have established close business relationships with the biggest names in the industry, allowing us to offer the best products and prices on the market! We dispatch orders on the same working day if you order before 3pm. We use 24hr/48hr tracked delivery in the UK and delivery is free on orders over £30, this means nearly all our packages arrive the next working day and on Saturdays. We are always here to answer any queries; you can contact our customer support team via telephone, email, social media or in person at our warehouse / stores.
Contact info
76a Wharfdale Road, B11 2DE, Birmingham, United Kingdom
- 0121 706 3332
- info@totally-vapour.co.uk
- www.totally-vapour.co.uk
4.6
Excellent
168 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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BRILLANT
Best company out there by far, helpful, brilliant products ,super quick delivery
September 18, 2021
That didn’t last a long time can’t…
That didn’t last a long time can’t afford to smoke them an your Can’t afford your delivery card it’s too dear sorry
September 15, 2021
Reply from Totally Vapour
Hi Carol,
Sorry your disposable vapes that you purchased from us didn't last long. Disposables vapes are only intended for light use and a quick fix.
If you would like a vape that lasts longer I would recommend coming away from disposables and using a Oxva Xlim or similar.
If you would like more information on a vape kit then please contact us via email
info@totally-vapour.co.uk
Kind Regards
Neil
TV Customer Services
Great service rapid delivery
Great service rapid delivery, kept up to date with delivery details
September 3, 2021
Great site
Great site. Great choice. Easy to use, quick order and delivered exactly correct.
Only vape shop I use.
September 2, 2021
Top grade
Top grade! Been getting all of my vape equipment from this store for over 3 years now. My Smoant NaBoo mod is working wonders and the juices are no match for the competitors. Recommended all of my friends to head over as it would be rude not to.
August 9, 2021
Superb
Superb. Fantastic selection to choose from and super quick delivery. Will definitely order again 👌
July 14, 2021
Top service would recommend
July 12, 2021
Friendly service
July 5, 2021
Reply from Totally Vapour
Hi John,
Thank you for taking time out of your day to find our Trustpilot page and leave a lovely review.
We're thrilled you were happy with the service you have received and look
forward to you visiting again in the future!
All the best,
Neil
I received a bunch of fingerprints on…
I received a bunch of fingerprints on the RTA of the product, and I didn’t see the enclosed Clapton Coil. I don’t even know if the product I bought is a genuine product or a clone :(
July 2, 2021
Reply from Totally Vapour
Hi JuiHsuan
We sincerely apologise that there were fingerprints on your tank. Every product that we sell is thoroughly quality checked before leaving our warehouse, and in this instance, unfortunately some fingerprints must have been left on your tank after going through this process. Moreover, the standard and quality checks that we undertake before sending any orders out to our customers are rigorous, and we are confident that there would be no items missing from the order that we sent to you. Furthermore, all the products that we sell are genuine and we can therefore confirm that the product that you purchased is 100% genuine. This can be confirmed by the manufacturer certificate of authenticity serial number on the product that you purchased.
If you have still not happy, please contact customer service on info@totally-vapour.co.uk
Kind Regards
Neil
TV Customer Service
Quick delivery as always!
July 1, 2021
Reply from Totally Vapour
Hi Miss Jones,
Thank you for taking time out of your day to leave a review.
We're thrilled you were happy with the service you have received and look
forward to you visiting again in the future!
All the best,
Neil
I have always purchased my e liquid…
I have always purchased my e liquid from Totally Vapour. I used to go into the store but now find it convenient to purchase online & have it delivered. I always have found the staff to be friendly & helpful.
Sarah J Twiss
June 30, 2021
Reply from Totally Vapour
Hi Sarah,
Thank you for taking time out of your day to find our Trustpilot page and leave such a lovely review.
We're thrilled you were happy with the service you have received and look
forward to you visiting again in the future!
All the best,
Neil
Neil was quick and efficient as always
Neil was quick and efficient as always! Great prices too! ☺️
May 30, 2021
Brilliant service
Brilliant service. Went above & beyond their means to help me out with my order. So will be definitely be ordering again. 👍👍
May 15, 2021
Perfect quality & service yet again.
April 28, 2021
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