TouchNote Reviews 4,497

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 506 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its quality and the pleasure it brings, often highlighting the ability to personalize cards with photos. The user experience is consistently described as easy, reliable, and convenient, with many appreciating the seamless process of sending cards globally. The customer service team is also highly regarded for being responsive, helpful, and efficient in resolving issues. However, some customers expressed dissatisfaction with the delivery service, noting instances where cards did not arrive on time or were lost, leading to disappointment, especially for special occasions. A few other people also felt that the user interface could be wonky at times, making the card creation process time-consuming.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers express delight with the cards,... See more

User experience

People report positive experiences with user experience, finding the app easy and fun to use for creating... See more

Service

Consumers find service to be positive. Many reviewers appreciate the excellent service, highlighting its... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While many customers praise the quick delivery... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the helpfulness, efficiency,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm a big fan of Touchnote and often, when I've met up with friends and we've taken pictures, I will send them a postcard of our time together afterwards to say how lovely it was. So many of them will... See more

Company replied

Rated 5 out of 5 stars

I love keeping in touch with my family all around the world. Not everyone can use social media to keep in contact. The cards bring so much pleasure - everyone feels loved, also putting family photos o... See more

Rated 5 out of 5 stars

TouchNote are a fab u laaas company. They sent a beautiful personalised card to my friend who stays in Fuertaventura. She was overwhelmed because they never receive mail.TouchNote reminded me that her... See more

Company replied

Rated 5 out of 5 stars

We love TrustNote. It's such fun being able to send photos as postcards from our holidays, to friends and family. Funny being able to include a photo of us - or of the addressee - as the stamp! The t... See more

Company replied


Company details

  1. Digital Printing Service

Written by the company

Keep in touch! Turn your photos into thoughtful cards & photo gifts and send them to the people who matter most. Keeping in touch is what TouchNote is all about. Our cards come with free worldwide postage so you can send messages to friends and family wherever they are. We’ve helped send over 12 million postcards and you’ll find our lovely products on fridges, pinboards, desks and walls, far and wide!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

A Simple Way to Send Cards Overseas”

I’ve been really impressed with TouchNote. I use it to send Christmas and birthday cards to family in England, and it has made the whole process incredibly easy.

The quality of the cards is excellent, and even the packaging is well done. The envelopes are sealed properly and the address printing is very clear and professional. It honestly feels just like sending a traditional card, but without all the hassle.

What I love most is how simple it makes everything. I don’t have to go to the store, search through racks of cards, buy stamps, and then make sure I’ve used the right postage for overseas mail. With TouchNote, I can create and send a card in minutes.

You can copy and paste your own messages, upload photos, or even design your own card, which makes it feel personal rather than generic. It was wonderful during Christmas, and now I’m using it for birthdays and other occasions as well.

For anyone who wants to send real cards but doesn’t want the inconvenience of shopping for them and posting them, it’s definitely worth it. It has made sending cards to friends and family in England so much easier.

March 18, 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Tracy,

Thank you for such a thoughtful and detailed review. We’re so pleased to hear how simple and easy TouchNote has made it for you to send cards overseas, especially for those important moments like Christmas and birthdays.

It’s great to know the quality, presentation, and personalisation options are all hitting the mark for you.

We really appreciate you taking the time to share your experience and recommendation.

Best,
The TouchNote Team

Rated 5 out of 5 stars

TouchNote is an excellent product

TouchNote is an excellent product. Every person that I have sent a card to always responds positively. I highly recommend!

March 18, 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Barb,

Thank you for the lovely recommendation! We’re so pleased to hear your cards are always so well received - that’s exactly what we hope for.

We really appreciate you taking the time to share this.

Best,
The TouchNote Team

Rated 5 out of 5 stars

Excellent service

Excellent service - I use it all the time when I’m travelling

March 18, 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Roisin,

Thanks for the lovely feedback! We’re so pleased you’re enjoying the service and are able to make great use of TouchNote while on your travels!

We really appreciate you taking the time to leave a review.

Best,
The TouchNote Team

Rated 4 out of 5 stars

Subscribing is more expensive than…

Subscribing is more expensive than buying credits. Generally ok after 15 years of using them.

March 18, 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi there,

Thank you for the feedback, and for the continued support over the years as it really means the world.

We appreciate the feedback on pricing and will be sure to share them with the team - membership should always offer the best value for money, as well as providing discounts on additional credits packs and access to all premium features.

Best,
The TouchNote Team

Rated 3 out of 5 stars

easy to fill out

easy to fill out - one two three!

March 18, 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Carol,

Thanks for the lovely feedback. We’re so pleased you found it quick and easy - just as it should be.

We really appreciate you taking the time to leave a review.

Best,
The TouchNote Team

Rated 5 out of 5 stars

Great quality and good delivery…

Great quality and good delivery worldwide!

March 17, 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Nancy,

Thanks for your kind feedback! We’re really proud of our cards, so it's fantastic to hear you're happy with the quality.

We really appreciate you taking the time to leave a review.

Best,
The TouchNote Team

Rated 5 out of 5 stars

Such a great way to stay in touch with…

Such a great way to stay in touch with loved ones. We all enjoy getting mail that isn’t junk mail or bills. This is the perfect company to just drop a little “thinking of you” card in the mail. Or to send a grandparent a fun photo of their grand kids.

March 17, 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Desiree,

Thank you for such lovely feedback! We’re so pleased you’re able to use TouchNote to stay in touch, it's such a wonderful way to share those little “thinking of you” moments.

It’s great to hear how much they’re enjoyed - especially by grandparents receiving those special photos.

Best,
The TouchNote Team

Rated 5 out of 5 stars

This is a great service with good value…

This is a great service with good value and a good product. My only slight criticism is that adding addresses from my contacts address book on my Apple iPhone is not easy. Maybe I’m doing something wrong or maybe I didn’t follow the right directions, but I am not able to properly or efficiently transfer addresses from my contacts into the touchstone address book. I usually end up typing all of the addresses in manually.

March 17, 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Stephen,

Thanks for your thoughtful feedback! We’re really pleased you’re enjoying the service, value, and product overall.

We’re sorry to hear adding addresses from your iPhone contacts hasn’t been as smooth as it should be - we do offer a bulk import option, from your iOS address book, but it should definitely feel easier to find. We’ll pass this on to the team, and in the meantime our support team would be happy to help if you’d like a hand getting this set up.

Best,
The TouchNote Team

Rated 5 out of 5 stars

Postcards are easy to produce and look…

Postcards are easy to produce and look nice.

March 16, 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Wendy,

Thanks for your feedback. We’re so pleased you find the postcards easy to create and that they look great.

We really appreciate you taking the time to leave a review.

Best,
The TouchNote Team

Rated 5 out of 5 stars

The perfect platform for modern day letter writers!

TouchNote makes sending personalised notes easy taking away the overwhelm of thank you or birthday cards with just a few simple clicks.

March 16, 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Lallie,

Thank you for such a lovely review! We're so pleased we can help make it quick and easy to send cards with those extra personal touches, and remove any hassle and overwhelm in the process.

Best,
The TouchNote Team

Rated 5 out of 5 stars

I thought that their response to my query was swift and very generous

I thought that their response to my query was fair and thorough. I love touch notecards and my friends appreciate the personal element which you can add to each card.

March 15, 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Lizzie,

Thank you for the kind feedback, we're really pleased we were able to help with your query. It's always so lovely to hear that your cards are appreciated, especially the extra personal touches that we help you add to all your cards!

Best,
The TouchNote Team

Rated 4 out of 5 stars

Was a bit disappointed

Was a bit disappointed because was really keeps going on about premium but it’s good add to ues with delivery free and only 3.99 not bad for postcard and it’s fun to make postcard as we don’t make then any more.
Just got to wait and see how it turn out

March 15, 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Kai,

Thanks for your feedback, we're glad to hear you're enjoying creating postcards - sending physical cards can be rare these days so we're here to help make the process as quick, convenient and good value as possible!

Best,
The TouchNote Team

Rated 5 out of 5 stars

Effective help

I had a problem with adjusting my membership and they were exceptionally patient and clear in taking me through the steps needed allowing me to retain credits.

March 14, 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Douglas,

Thanks for the kind feedback, we're really pleased the team could help take you through the process of adjusting your membership, and it's great to hear they were able to make the process as clear as possible.

Best,
The TouchNote Team

Rated 5 out of 5 stars

High quality speedy service

Great speedy service with high quality products. So convenient when you are traveling, personalised and no need to worry about buying postage. Have sent from home and abroad without any problems at all.

January 12, 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Katy,

Thank you for the lovely feedback! We do set out to remove the hassle from sending cards, and make the process as simple and convenient as possible for you, so it's great to hear everything has been smooth for you so far!

Best,
The TouchNote Team

Rated 5 out of 5 stars

Excellent

Quality of cards is excellent, and speed of despatch also great.

March 13, 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Denise,

Thanks for your kind feedback, we're really proud of our cards - and how quickly we get them out to you - so it's great to hear you're happy with both the speed and quality!

Best,
The TouchNote Team

Rated 5 out of 5 stars

Cards of a v high quality

Cards of a v high quality. Refreshing to get old style mail in the post. Great way to let people know you are thinking of them while still being efficient and good value for the sender.

March 13, 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Heather,

Thank you for the lovely feedback! We’re so pleased you enjoy the quality of the cards, and absolutely agree that the feeling of receiving something in the post can add such a personal touch when letting someone know they're in your thoughts.

It’s great to hear TouchNote can help make staying in touch both meaningful and easy.

Best,
The TouchNote Team

Rated 5 out of 5 stars

Always super high quality

I love sending Touchnote cards - we tend to send the postcards while we are on holiday, so show a snapshot of what we have done.
And Birthday cards with photos on.
Our niece loves sending these with us too.
I also use these to send to the niece throughout the year from our Cheeky Christmas Elves.

Always super high quality. HIGHLY RECOMMEND.

March 13, 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Tamara,

Thank you for such a lovely review! We’re so pleased we can help make it quick and easy to share special moments from your holidays alongside personalised birthday cards - and that even your niece enjoys being part of it!

It’s wonderful to know the cards are such a fun tradition, and we really appreciate the recommendation.

Best,
The TouchNote Team

Rated 5 out of 5 stars

What started as a connection with my…

What started as a connection with my granddaughter ( 2 streets away) during the pandemic, is now a photo album on the other side of the world. I am able to post memories from the UK to Australia seamlessly. This connection is very important to me. So easy, and reliable and I love that I am always close by watching her grow up. I absolutely love it.

March 13, 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Karen,

Thank you for sharing something so special! It’s so wonderful, and really makes our day, to hear how these cards have grown into a photo album of memories across the world.

Knowing TouchNote helps you stay connected and share those moments as your granddaughter grows up really means a lot to us, thank you again.

Best,
The TouchNote Team

Rated 5 out of 5 stars

Really nice service

Really nice service, good card choice with an easy to use app. Cards sent in a timely manner too.

March 12, 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Shane,

Thanks for the lovely feedback! We’re so pleased you’re enjoying the card selection, and finding the app easy to use. We work with a range of printers around the world to have cards dispatched as swiftly as possible, so we really appreciate the feedback.

Best,
The TouchNote Team

Rated 5 out of 5 stars

Replacement offered immediately

Replacement offered without quibble in a lovely friendly e mail. I will certainly continue to use Touchnote

March 7, 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Susan,

Thank you for your kind feedback. We’re really pleased our team could help quickly and that the replacement was sorted without any fuss - we're always here to help ensure cards are well received.

Best,
The TouchNote Team

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