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Rated 1 out of 5 stars

I tried this service once to transcribe an audio file and paid €0.50 for what appeared to be a trial. The file was never properly converted and I couldn’t download any result. Without clear notice, my... See more

Rated 1 out of 5 stars

Really bad experience. Don't waste your time or money on this "AI tool". I paid for a full transcript but I didn't get it in full. It just started repeating one sentence in the middle and filled... See more

Rated 1 out of 5 stars

Paywalled only after they collected about everything they can about you. They get free data, you don't get sh*t. Incredibly poor solution.

Rated 5 out of 5 stars

I can't say enough about this service - wish I had stumbled on it earlier. two critical jobs in 36 hours - the first one 100% accurate overnight. The second was a half hour convo transcription that n... See more

Company replied

Company details

  1. Association or Organization
  2. Business to Business Service
  3. License Bureau

About Transcribe.com

Information provided by various external sources

Transcribe.com is where service meets quality. We are a trusted transcription company providing accurate audio and video transcription services in 3 easy steps:

1. Upload Your Files

2. We Transcribe

3. We Deliver to You

Our team of US-based specialists is dedicated to providing the highest quality of audio-to-text and video-to-text transcription services possible.

Contact info

1.7

Bad

TrustScore 1.5 out of 5

89 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

I had 11 minutes of audio recording and needed it to translate. Transcribe.com did quick and amazing job. I will use the service again.

January 31, 2016
Unprompted review
Rated 1 out of 5 stars

not worth it for simple orders

Needed a short video transcribed. Was promised a 48 turn around, or 2 business days. It took 3 business days to receive a transcription on 1min 30sec video. Price was great but turnaround was awful. Going back to a competitor that has a short turn around on transcriptions like this one, its worth it to pay a little more. Was unimpressed that I had to keep checking the website to see if it was done, and received and email informing me it was ready. All around a poor performance by the company.

November 30, 2015
Unprompted review
Rated 5 out of 5 stars

Great Job

Great job transcribing my audio. i was able to embed the audio into the transcription which made the overall product superb.

November 30, 2015
Unprompted review
Rated 3 out of 5 stars

Expected more

I had put in a message with the order, and was expecting minutes, rather than just a transcript of the audio.

I expected a phone call for potential issues with the recording. No one contacted me to follow up on the audio nor on my "minutes" request, but the transcript was acceptable.

There were several places that the transcript says "phonetic" or "inaudible" that a phone call could have settled.

October 26, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service and product

My Transcribe account manager Taylor was extremely responsive and helpful via phone calls and emails. As a first-time customer, I was unsure of my company s server s privacy settings that prevented me from uploading the documents to be transcribed. Taylor helped me work around my server and was patient, helpful and persistent with new ideas until we successfully shared the file. And when Taylor knew she d be out of the office she introduced me to her colleague Brittany to ensure I was taken care of. Thanks! The 2-day turnaround verbatim files have been very helpful and are indeed verbatim. If/when we need another transcription, we will use Transcribe.com.

September 8, 2015
Unprompted review
Rated 5 out of 5 stars

Very Good Value for the Money

We have tried several transcription firms. We definitely get the best value for our dollar with this transcription service in terms of quality and price.

August 13, 2015
Unprompted review
Rated 5 out of 5 stars

Great job

Professional work and accurate. Very pleased.

July 14, 2015
Unprompted review
Transcribe.com logo

Reply from Transcribe.com

Wendy,
Thanks so much for the review. We look forward to working with you again soon!

Rated 5 out of 5 stars

SOOOOO happy to have found you

I am the CEO of PCClassesOnline.com (about to be rebranded to Tech Talk America) and we have started using your service for all of our classes so they can be immediately translated into 91 languages for our users who don't natively speak English. The quality is top notch and the pricing is very fair. Before we discovered your service we'd had horribly flaky relationships with people on Fiverr.com who would do a half assed job and usually deliver late (or never). You'll get plenty of business from people I personally consult with who are getting into the YouTube/Virtual Classroom industry.

June 21, 2015
Unprompted review
Transcribe.com logo

Reply from Transcribe.com

David,
We appreciate the feedback! So glad you found us. We look forward to providing you with the quality service you deserve. Thanks!

Rated 5 out of 5 stars

Customer service responses are prompt and knowledgeable

Transcribe.com representatives were guided me through the request process and sent useful updates. Sending materials via URL is extremely convenient for our workflow and the order tracking area of the site is great for keeping tabs on projects. It would be great if multiple user accounts that are all part of the same organization could share the same order tracking system.

May 18, 2015
Unprompted review
Transcribe.com logo

Reply from Transcribe.com

Aaron,
Thank you for choosing Transcribe.com, we appreciate your feedback! We will also review your request to have multiple user accounts as part of the same organization.

Thanks again!

Rated 4 out of 5 stars

Great service, not completely accurate

The company and customer service was great. Product upload and delivery was on time and clear. The only drawback was that the content of my recording includes industry-specific terminology that the transcriber was not familiar with so some words were incorrect.

May 12, 2015
Unprompted review
Transcribe.com logo

Reply from Transcribe.com

Amanda,
Thank you for the feedback. We would love to work with you again. As a note, if your recordings do include industry-specific terminology, you can add the terms into our notes sections that is passed along to the transcriptionists so they have a better understanding of terminology used. Please contact us at info@transcribe.com and we can make sure you are set. Thanks again!

Rated 5 out of 5 stars

Great service

Not the cheapest, but worth every penny.

May 4, 2015
Unprompted review
Transcribe.com logo

Reply from Transcribe.com

Michael,
Thanks for the note. We are glad you chose us as your transcription provider. We are here to help you with your transcription needs!

Thanks!

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