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Rated 1 out of 5 stars

I tried this service once to transcribe an audio file and paid €0.50 for what appeared to be a trial. The file was never properly converted and I couldn’t download any result. Without clear notice, my... See more

Rated 1 out of 5 stars

Really bad experience. Don't waste your time or money on this "AI tool". I paid for a full transcript but I didn't get it in full. It just started repeating one sentence in the middle and filled... See more

Rated 1 out of 5 stars

Paywalled only after they collected about everything they can about you. They get free data, you don't get sh*t. Incredibly poor solution.

Rated 5 out of 5 stars

I can't say enough about this service - wish I had stumbled on it earlier. two critical jobs in 36 hours - the first one 100% accurate overnight. The second was a half hour convo transcription that n... See more

Company replied

Company details

  1. Association or Organization
  2. Business to Business Service
  3. License Bureau

About Transcribe.com

Information provided by various external sources

Transcribe.com is where service meets quality. We are a trusted transcription company providing accurate audio and video transcription services in 3 easy steps:

1. Upload Your Files

2. We Transcribe

3. We Deliver to You

Our team of US-based specialists is dedicated to providing the highest quality of audio-to-text and video-to-text transcription services possible.

Contact info

1.7

Bad

TrustScore 1.5 out of 5

89 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've been waiting for a transcription service like this!

I'm a TV producer and I'm constantly getting material transcribed. Recently while under a tight deadline I found this service and was blown away at the quality of the transcription and the fact that it was so cost effective. I will be using transcribe.com for all of my transcriptions from here on out.

May 3, 2015
Unprompted review
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Reply from Transcribe.com

Mike,
Thank you so much for the review. So glad we were able to help you hit your deadline and look forward to working with you on a regular basis!

Thanks again.

Rated 5 out of 5 stars

Amazing

Such a quick turn around and perfect transcription

April 26, 2015
Unprompted review
Rated 1 out of 5 stars

Unreliable - Late

Almost every order I placed with them was late - and they would give me some weak excuse. If you offer 1 day, 2 day, 3 day, etc. service, then you should have the work done in that time frame. An email telling me you're going to be late does me no good. I tried these guys, but couldn't count on them to come thru with what they promised to deliver.

April 22, 2015
Unprompted review
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Reply from Transcribe.com

Jeffry,
Thanks so much for the feedback. We will be following up with you via email to discuss your concerns and would love to earn your business back. We value you as a client and appreciate the feedback you provided so we can continue to grow as a business. Thank you.

Rated 5 out of 5 stars

Terrific service

Lightning quick, reliable, and top-notch customer service. Wish we'd found Transcribe.com sooner!

April 10, 2015
Unprompted review
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Reply from Transcribe.com

Thank you so much for the review! We look forward to working with you in the future!

Rated 4 out of 5 stars

Great Service. Super nice reps!

Excellent transcription services for my many video files. The work is accurate and returned in a timely manner. Good value too.
My only suggestion would be to standardize the file types that the work is done in. For example, I received both MS Word and Rich Text files - which were okay, but it would have been nice to have them all in MS Word. Also, the document formatting should be standardized too. My transcriptions appeared slightly different, even the MS Word files. This was not a problem per se, but again, it would be nice to have them all look uniform... particularly if one wants to paste the different transcripts together, as I did.

April 7, 2015
Unprompted review
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Reply from Transcribe.com

Mark,
Thanks for the feedback, we appreciate it. Will talk internally about the various formats and streamline this process. Thanks again!

Rated 5 out of 5 stars

Worth every penny.

What a great service. Very quick and efficient. Very accurate and the end product was formatted very nicely. Easy to adapt to whatever the end goal of your transcription might be!

March 30, 2015
Unprompted review
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Reply from Transcribe.com

Erik,
Thanks so much for the review! We look forward to working with you again!

Rated 5 out of 5 stars

Easy to use with fast turn around

I go to them with all of my transcription jobs as long as I have the right file or youtube URL. It would be nice if they accept all types of files and URLs but I suppose that might take away from the fast turn around. They are also very pleasant to work with if I run into any problems (but hardly any).

Thanks!

March 24, 2015
Unprompted review
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Reply from Transcribe.com

Erika,
Thanks so much for the review - we enjoy working with you! Also, would love to understand the other file types you are looking to use so we can review. Would you email us at info@transcribe.com with the file types you are interested in using?

Thanks!

Rated 5 out of 5 stars

Great translation service!

The upload and preparation process was easy and straight forward. Transcribe.com provided the finished translations on time, and I was very impressed with the quality of the product. The interviews included some difficult medical terms and names of locations, but I felt that the transcribe team was able to provide a very accurate transcription. I would, most certainly, use this product again.

January 7, 2015
Unprompted review
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Reply from Transcribe.com

Laura,
Thank you so much for the review, we truly appreciate. We look forward to working with you in the future!

Rated 5 out of 5 stars

Fast, easy and reliable!

Our company needed many video files to be transcribed in a short period of time. Transcribe was not only easy, fast and reliable, but they did a great job!

December 19, 2014
Unprompted review
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Reply from Transcribe.com

Thank you so much for the review! We are here when you need us and are dedicated to our reliability and quality transcriptions. Thanks!

Rated 5 out of 5 stars

So far so good with multiple orders submitted

Service is friendly, prompt and accurate. I was impressed recently with the accurate transcription of a video where someone was pretty much speed-talking... transcribe.com still came through. Great work, reasonable prices.

December 5, 2014
Unprompted review
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Reply from Transcribe.com

Rick,
Thank you so much for the review. We look forward to working with you on additional projects!

Rated 5 out of 5 stars

Transcribe.com always comes through for us in the pinch.

The Transcribe.com team is exceedingly easy to work with, has gone above and beyond for us in times of tight deadlines. They are an incredible asset to our company, and I would recommend them to anyone.

December 2, 2014
Unprompted review
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Reply from Transcribe.com

Jenny,
We truly appreciate your business. Our goal is to provide fast and accurate transcriptions to our clients. We look forward to working with you again soon!

Rated 5 out of 5 stars

Quality, fast, reliable customer-centred service

Transcribe.com is simply awesome. They really put customers at the forefront of their service, with account managers e-mailing you to indicate they are working on your order and invite you to connect with them at any time during the process. I was very pleased with my first order, when the account manager went above and beyond to ensure a quality transcript when my file was not of the best quality. I recommend this company without hesitation and will certainly us Transcribe again.

October 27, 2014
Unprompted review
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Reply from Transcribe.com

Katherine,
Thank you so much for your review - we truly appreciate it! Our goal is to build relationships with our clients and make sure they are taken care of from the minute they order to delivery. Thanks for being such a great client!

Rated 5 out of 5 stars

Great quality, price, turnaround time. Nicely done! Will use again.

Rev Marketing 2U Inc. and Go2Karate.com had five (5) 30-45 phone interviews for feature stories transcribed verbatim in 7 days. A thorough review revealed only a handful of words had been misunderstood. It was so simple to upload the files, get the price quote, place the order, and receive the Word docs returned when and as promised. Highly recommend!

September 29, 2014
Unprompted review
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Reply from Transcribe.com

Keith.
Thank you so much for the review! We appreciate it! Let us know if there is every anthing we can assist you with in the future!

Thanks!

Rated 5 out of 5 stars

Fast and accurate! Thrilled with the results!

I went with another company before to do a transcription of a project for training purposes and the results were horrible. It took me longer to fix all their errors than it would have taken me to transcribe it myself. Transcribe.com did an excellent job. They were fast and efficient and a REAL person transcribed my project not an automated software--huge difference in the results!

September 26, 2014
Unprompted review
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Reply from Transcribe.com

Hilary,
Thank you so much for the review! It is so great to hear from our clients on how we are performing. We look forward to working with you in the future!

Thanks again!

Rated 5 out of 5 stars

INSTANT service, Fast and accurate and lightening quick responses - I'm coming back for more!

I can't say enough about this service - wish I had stumbled on it earlier. two critical jobs in 36 hours - the first one 100% accurate overnight. The second was a half hour convo transcription that needed some further editing after the first draft - and that concern was met with lightening quick response and corrections done, sealed and delivered within 12 hours. I'm SOLD!

September 21, 2014
Unprompted review
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Reply from Transcribe.com

Rob,
Thank you so much for the review! We are so glad to hear you were pleased with your transcription service. Let us know if there is anything else we can assist you with in the future.

Thanks again!

Rated 5 out of 5 stars

Excellent service

I love how transparent Transcribe's Web interface is. You can upload files for transcription and see immediately how much the work will cost. A representative from Transcribe was in touch via email within 24 hours to tell me she was working on my project. Very personal service--and quick and accurate!

September 15, 2014
Unprompted review
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Reply from Transcribe.com

Ellen,
Thank you so much for your review. Our goal is to provide accurate transcriptions with the ultimate customer experience. We are so glad you are pleased and look forward to working with you in the future!

Thanks!

Rated 1 out of 5 stars

Did not transcribe russian - only english

This was of no use to me. They only transcribe english, despite the fact that they mention other languages on their website.

September 6, 2014
Unprompted review
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Reply from Transcribe.com

Corne,
Thank you for your review. We apologize for any inconvenience this may have caused. Currently we only offer English transcription as stated on our FAQ's page (https://www.transcribe.com/transcription-help/)

Thank you very much.

Rated 5 out of 5 stars

Word for Word ...Not Easy !

An old cassette from the 1990's, quality poor but with such valuable information. A chance to hear my mother's voice. Not only was this special but transcribed correctly this let me know everything I needed to know..

Transcribe.com was wonderful. They worked and worked on my tape to get me everything I needed. Dedicated and efficient. I used them b!efore and will use them again

September 6, 2014
Unprompted review
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Reply from Transcribe.com

Thank you so much for your review. We are incredibly happy to hear the transcription worked out for you. Looking forward to working again with you soon!

Rated 4 out of 5 stars

Very good service.

The service was easy to access and provide a personal touch with a company rep sending me an email and inviting me to ask questions I might have. Finished product was good enough to be included in a final report.

August 29, 2014
Unprompted review

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