Traslo Service Limited Reviews 63

Everything went according to plan.
The team and the driver were all friendly and ready and available to help with any request.
100% recommend if you a safe and fast move

This company is a scam. Avoid at all costs.

From start to finish, nothing but lies and trying to extract more money. I was moving to Spain. I was told my belongings would be put into storage in Spain until I was ready for them. When they picked up my belongings, I asked the removal guy if he was heading to Spain now. He just laughed.

Then I was told days later that my belongings would not be going to Spain, they would stay in the uk until I let them know I wanted them because it suited them better. I don’t think they have a storage facility in Spain. It was a lie.

They gave me a quote initially but then said I’d have to pay double as a couple of cushions meant they had to use up another storage unit.

It took me many months to find a house and I paid these people storage fees all that time. They demanded an extra month as they said I hadn’t paid for one month. I had. I sent them bank proof. They kept denying it.

When it came for the time to move, I asked them how much notice they needed. They wouldn’t tell me. I then got my completion date and let them know weeks before. They left it to the last minute to tell me when they would be arriving, meaning I had to pay for accommodation.

They then said they couldn’t access my road, so another £400 please.

The road is fine. Other people have had removals there no problem.

They give me a date for moving & then try to charge me storage for after they’ve delivered saying they haven’t decided when they will deliver yet.

The most awful, stressful experience. They know they have you at a disadvantage because they have possession of your belongings and will try to extract more money out of you.

To top it all they have damaged several of my belongings in transit and won’t pay for them, staring they have a policy that they will only pay £40 per item and there is a £250 excess. So basically, they have extracted thousands of pounds from me and left me with thousands of pounds of damage. I now have to buy new furniture.

Obviously I shall be taking this further but I suggest you AVOID, AVOID, AVOID unless you want a whole load of stress, your wallet emptied and your belongings destroyed. You have been warned.

We used Traslo Service Limited to move from Italy back to the US. We had such a horrible and costly experience that it has taken me almost a year to write this review. We have moved 16 times due to work, and this was the worst experience ever. Our agent/estimator seemed friendly and kind, but he gave false promises and low estimates. What should have cost us about 33k Euro (which was already excessive) ended up costing about 50k Euro, and I know they planned it this way. We were told there would be extra space in the container we purchased, but the Italian company was in a rush and wouldn't build the shelf we had paid for and were told would be done, so they had to book another container. And of course that container was extra, the shipping was extra, and no apologies were given. Then they hold your items hostage until you pay, so what are you to do? The Italian company (Bellucci) who was subbed to pack and load did a mediocre to poor job, and the final day when we were supposed to supervise the loading, they brought in a bunch of street workers to load and all our stuff was put in poorly (which caused damage) and inefficiently. Then when the items got to the US, the shipments were split up and my wife and I ended up having to unload the smaller shipment because the delivery agent had a broken arm and was inept!! It seriously could not have been more horrendous of an experience. I cannot recommend the use of Traslo for any moving effort, and especially not if you are moving transcontinental. Moreover, don't expect your agreed estimate to be anywhere near the final amount.

Letizia took very good care of every single step in the process, answering to every question I asked promptly.
I had a little issue with the crews on moving day and within 5 minutes she managed to solve it and let things move smoothly.
Traslo Service was the perfect company for me as they managed to lower the pressure of moving out of Italy with their professionalism and experience.

We recently used Trasloco to move our antique furniture and household items from Le Marche in Italy to London. They were really impressive, from the initial contact on the phone, to dealing with Paul and the logistics department regarding filling in customs forms and finally to the actual pickup and delivery. The whole move was clearly explained, and they didn’t seem to mind my constant queries and messages. The move went smoothly from the actual pick up until the delivery and at all times the team were courteous, speedy and efficient. They were competitive on price and very clear about additional costs from the outset. I cannot recommend them too highly. Thank you Trasloco

We recently used Trasloservice for our move from the UK to Rome, and we couldn’t be happier! Their service was excellent, with clear communication and fantastic support throughout the entire process. Everything went smoothly and on time. All our items were handled with great care. Nothing was damaged or broken. Highly recommended for anyone looking for a reliable and professional moving service.

We moved from Germany to Spain this summer and it just worked. Like all the process talking to Stefano in the beginning and then with Letizia was smooth sailing.
Responsive and responsible people.

If we need to move again which I hope will not be too soon. I am sure to check these guys again for a quote.

Thanks

Last week we moved from the South of Italy to the Netherlands and Traslo organised the transport of our household goods. As from the first contact with Simone and later with Letizia the communication was fast and efficient and very friendly and pleasant. We got a bit nervous when the moving date was nearing, as we had payed up the full sum in advance. But nothing to worry about! The truck arrived exacly on the appointed time at both ends. The driver was very friendly and helped us, which was not his task, but he joined in the moving team. I can recommend Traslo from the bottom of my heart. Also because the price was very reasonable indeed.

Excellent service - very reliable, polite and helpful. Had no problems with them what so ever and would highly recommend.

Simone from the outset was extremely helpful and knowledgable going above and beyond his work hours to provide the necessary information requested by a novice international mover to Italy! The logistics team were just as helpful and made the completion of the paperwork easier by providing guidance and checking docs before sending onto the relevant authorities on our behalf. The whole team know what they’re doing and have great experience which means everything went smoothly. Even on removals day at pickup they were great, working with the storage company to get everything packed up and on to the lorry. Pick up and delivery days as planned. Italian team were fantastic and carried everything to and from lorry’s due to narrow access to the house and up and down numerous flights of stairs all with the greatest of care. Can’t fault Traslo. They were the best! Thanks again to all involved with my removals.

I have used the Traslo Service moving service for a move from Netherlands to Spain and everything has been perfect!! The customer service is wonderful, the collection, communication and delivery service are super-efficient and my things are already at home! Everything was professional, fast and simple! I really appreciate and the Traslo Service Team and I recommend Traslo Service!!!!

Our experience with Traslo has been outstanding.
We have moved from London to Germany with a huge number of furniture and valuables, had a fair quote and all what was promised has been delivered.
Would strongly recommend them

Very helpful with filling in forms keeping us updated where van is and time of arrival was spot on as well very much recommended

My Family moved in summer 2024 from NRW in Germany to the Basque Country. Luckily we found traslo service.

The service we asked them for was the transport itself and unloading at the site of our new residence. Loading the truck in Germany was organised by ourself. As a parking permit was required at the unloading site, Traslo service offered us to take care of the permit as an additional service which we gladly accepted.

Our contact persons were Stefano and Letizia. It was a great experience with them and they did a great job communicating and coordinating everything. They were very transparent with us and replied always very quickly. It was also nice that Traslo service allows you to customise the service, as we for example decided that we needed help unloading but for loading we could take care of it ourself, helping us to save a bit of money.

In the end we got all our stuff into the new flat and there were no surprises along the way, just the way it should be.

If you find yourself in need of a moving service across borders, I can highly recommend traslo service.

I moved all my furnitures from the Uk to Italy, all went smoothly including all customs documents. Recommend

In time and very precise

Amazing service they really helped us to relocate and followed us step by step. Great communication and strong value for money. Very good company!!!

We recently used Traslo and can't recommend them highly enough. Throughout the process we were in contact with Paul and his team. We were clear about what the process was. We never waited too long for a response to our questions and we were constantly appraisedof how things were moving along. Paul was super helpful in helping us decide the correct size and what paper work to provide etc.
Ont he day, the driver (Toncho) was brilliant. Although, his English was very limited he was super helpful, patient and calm. He managed to fight his way through the French farmer blockades with the truck holding our contents and by driving the early hours he was able to get through and delivered to us on time.

Azienda super efficiente e personale disponibile. La gestione di un trasloco di vari materiali è stata impeccabile.

Paul was so helpful, professional and kind. He helped me through a very difficult move. He was on hand day and night all week long. Thank you for being such a huge helping hand!