traveleuro.co.uk - Traveleuro Intercity Europe Reviews 

Bad experience. I paid beforehand for a room (a non refundable rate). Once I got to my destination, the hotel said they did not have a reservation in the system for me. This is unacceptable. We were tired and now I had to get on the phone with them, be on hold for 20 minutes, just to get into a room. BUYER BEWARE. Do NOT use this site.

Worst service ever. Waiting since forever to see if they have robbed me and if I will ever hear from them again . I booked a 5 night stay. They sent me proof of payment etc by email. Hotel received nothing untill now which is more than a week. They do not reply to my frantic emails and do not seem to have a number. I am so upset and going to do all I can to get them down .

DO NOT USE THIS SERVICE! NO MATTER THE DEAL!

Booked a hotel, and everything processed - money was taken from my account, the whole deal. No follow up came, and I contacted them 24 hours later. I was assured by phone that they would get things fixed for me right away, and that I'd receive a confirmation on my booking within 15 minutes.

When I did get the confirmation, I got a bottled response saying "oops, the room isn't available anymore" and then blamed it on me because "someone got the room just a second before I did"... but they should have known that 24 hours ago, not a day later AFTER I had to call and follow up. My trip is in 2 days, and I had to panic find a hotel room.

Thank god travel is still lower than normal, or I may have been up s*&t creek without a paddle. This is unacceptable, and if there was lower than a 1-star review, I'd give it to them. No matter the deal, use a more reputable booking service that wont bone you at the last second.

They are the worst! Customer service took a week to respond to my complaint/ request. Non refundable. No help. Do not use this company. I am surprised that Trivago has them as an option. The worst!

If i could rate Traveluro in the minus in would, terrible company, I had booked a room at the Britannia Coventry hotel through Traveluro, i received confirmation, when i travelled to Coventry to the hotel, I was informed at the checking desk the hotel is fully booked and will need to contact Traveluro for a refund, it got worse for me because i had to travel all the way to Wolverhampton as this was the only place near by to book a room, which also i paid over the odds. I have been trying to email Traveluro as they don't have a contact number, i have received no acknowledgement of the emails i have sent, so basically i have been robbed by this company, would not recommend at all.

Booked room and did not get a confirmation email. After 2 weeks I called the hotel and the hotel sent me the confirmation number. I emailed Traveluro as we needed to cancel our last night and that was 2 weeks before our trip and we still have not heard back. It has been 3 weeks. We had to pay for the last night and did not even stay. This company has ZERO customer service and will NEVER use them again!!!!

Just booked a one night hotel and after not receiving a confirmation got very afraid.I decided to look up the company and read all theses negative reviews.Now I'm really afraid.should I just book another room or take their word that the confirmation will come??? Oh God what have I done.

I wish I can give there as 5 ZEROOOOOOOS they are scamssssssss dont dont dont book with them and there customer service is terrible please dont book with them you live and you learn

Not a legit site, do not use. If you had a bad experience (aka money stolen) report it to the better business bureau to get this site shut down and investigated.

TERRIBLE!!! DO NOT USE!

We booked a double bed room. The confirmation never went through. They also double charged us. I called 3 times. I finally had to have the hotel call. Worst experience I’ve ever had!

This is the worst booking service. I mistakenly booked the wrong hotel. It was so confusing. I selected 1 hotel and the options populated and it was the name of the hotel rooms then when I booked it showed another hotel name. I called customer service and they are rude and kept telling me it’s non refundable. So why did it say res cancellation before a certain data and it had a cancellation button. Why present those options if it’s not true. Very bad experience.

Where is zero stars???
Theft! I called my hotel to find out I had no reservation there. 328.00 already cashed through my card. No refunds was their response. I have the NYS Attorney General on them now. And my bank.

Horrible company! They charged me for a room in Barcelona. On the website, they advertised that there was free cancellation until a few days before the booking. When I emailed to clarify about this, they cancelled my booking and created some story that the hotel could not honor my booking at that rate. They did refund my money eventually, but do everything possible to avoid this horrible company!

They will rob you and lie to your face. They were withholding my money for a month and a half this is the worse travel agency PLEASE DO NOT GO THROUGH THEM !!

THIS IS A SCAM. BE CAREFUL they will scam and ROB YOUR MONEY!
This is the MOST horrific experience I ever had through a "travel" agency. I made a reservation to Maui Hawaii, Traveleuro charged my credit card way-over $2000, emailed me receipt indicating that "Please note that this is NOT a confirmation of your booking, please lookout for a separate confirmation email..." their website says that you should received "confirmation email within 30 minutes," if not call them... I have been in this f*** phone for over an hour and half and their "estimated hold time" it only "increases" more than decreases, and my "current call # online" changes from #4 to #12, #1, #19, etc. waiting time on hold goes from 5 minutes to 49 minutes, to 1 minute, to 40 minutes, it never ends!! This is the most ridiculous and fraudulent online travel agency! DO NOT USE THEM!

SCAM! They charged my credit card, sent a confirmation email except the hotel has no record of a reservation under my name! Now we’re stuck in Niagara Falls and no room. Their customer service doesn’t respond and the phony hold-time estimate keeps increasing instead of decreasing.

I wrote a negative review when I booked this reservation. Because they never sent me a confirmation email. After writing a negative review I got a confirmation email stating they already sent me one, strange. Month and a half later we check into the hotel, and our double bed suite turn into a single handicap room. It is hard for a mother or a father and two children to sleep in one single king handicap. Now the city is booked up, hence the reason we booked so far in advance. Now I had to go out and buy an air mattress so my two children can sleep on the floor. Horrible website.

I just stayed in Niagara Falls NY and we booked our hotel through Traveleuro and we had no issue at all checked into the hotel no problem and got the best price available! I will definitely book with them again

THIS IS FRAUD. I booked 3 nights at a hotel for a wedding. The hotel company had no confirmation of our reservation AND the property itself was NOT ACTUALLY ACCEPTING GUESTS due to COVID. STAY AWAY and report to the BBB & FTC & CPA if this happens again.

Traveluro is a scam booking site. We booked a room with 2 double beds for 3 adults. When we arrived at the hotel we had been booked into a tiny room with 2 single beds. The room that was advertised was at the hotel, it was a bait and switch. The customer service number was fake and there is no way to contact the site. We also found out from the hotel that our reservation was cancelled and rebooked by Traveluro 3 times between when we booked (and paid for) the room and our actual stay. As the hotel manager said... book directly from the hotel, DO NOT USE THIS SCAM SITE!!