Travelgenio Reviews 

1,104
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

hello, I would like to ask you Travelgenio when i will get my refound, i contct since augost last year, please i need my refound

Rated 1 out of 5 stars

Serieus ontvang je alleen maar standaardmails? Wat is dit voor rarigheid. Stuur je een mail naar de klantenservice enige wat je terug krijgt is dit bericht: Unfortunately we have not located a... See more

Company replied

Rated 1 out of 5 stars

I made the unfortunate mistake to book my flight via this agency. Upon asking to cancel my flight and request for a refund, their website does not function anymore. No functional number, and no custom... See more

Rated 1 out of 5 stars

Dramatic. Despite numerous efforts to contact Travelgenio, no useful response. Waiting for over € 2.000 for five months now. I have started mobilising my legal (NL) and political contacts (NL & MEP)... See more

Company replied

1.3

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(1,104)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Totally it works very well for us.

Totally it works very well for us.
The flight back to Stockholm was very noisy because of some people with great handicap.
Nice personal.

October 2, 2017
Unprompted review
Travelgenio logo

Reply from Travelgenio

Thanks for rating your experience with us Hakan. Our goal is our customers satisfaction. Regards

Rated 1 out of 5 stars

Your staff should check credit card …

Your staff should check credit card expiry date when accepting the booking, I booked in April for a September booking at Airport Novotel only to get there after midnight to say I had no booking. The piece of paper in my hand said "your booking is confirmed'.
It took an hour to find us a room. We were in Namibia and had no E mails while we were away so did not get the one you sent 1 week before we we due to arrive at Novotel.
We did not need that after a 28hr flight time

October 2, 2017
Unprompted review
Travelgenio logo

Reply from Travelgenio

Hi Vanessa. You will receive a reply by email within the next few hours. Thank you for your collaboration.

Rated 5 out of 5 stars

Everything went well with the …

Everything went well with the Booking,no complaints

October 2, 2017
Unprompted review
Travelgenio logo

Reply from Travelgenio

Thanks for your comments Denis. It is important for us that our customers enjoy the best experience with our services. Regards

Rated 4 out of 5 stars

otherwise trustworthy

The wordings about Luggage on the ticket could be misunderstood
" Luggage - not allowed ".
the wordings should be: Luggage - not included

October 2, 2017
Unprompted review
Travelgenio logo

Reply from Travelgenio

Thanks for rating your experience with us Hans. Our goal is our customers satisfaction. Regards

Rated 5 out of 5 stars

only bought a flight

only bought a flight, travelgenio s sight was easy to use, prices good and I would use them again.

October 2, 2017
Unprompted review
Travelgenio logo

Reply from Travelgenio

Thanks for your comments Pauline. It is important for us that our customers enjoy the best experience with our services. Regards

Rated 5 out of 5 stars

Excellent flight and excellent …

Excellent flight and excellent attention from all staff

October 2, 2017
Unprompted review
Travelgenio logo

Reply from Travelgenio

Thanks for your comments Gunnar. It is important for us that our customers enjoy the best experience with our services. Regards

Rated 5 out of 5 stars

Excellent experience

Excellent experience, easy to book and best deal found in this website

October 2, 2017
Unprompted review
Travelgenio logo

Reply from Travelgenio

Abdullah thanks for your rating. We hope to see you soon again in our web. Regards

Rated 4 out of 5 stars

Room for improvement

Room for improvement

The experience overall was great. The only tiny issue that I had was with the agents I understand they are handling lot of calls and are doing there best to care for the clients. Nevertheless, the client doesn't have to feel rush and cut short when he has the opportunity to speak to an agent at least that how my interactions with the agents was and I didn't get the chance to express the reasons of my calls and have it resolved. The agents not just want only confirmed my name and the names of the parties listed on the booking, review gave me the itinerary, the time we are expected to be at the airport and goodbye. I could have done that online anyway beside that everything else was alright.

October 2, 2017
Unprompted review
Travelgenio logo

Reply from Travelgenio

Thanks for rating your experience with us Emmanuel. Our goal is our customers satisfaction. Regards

Rated 5 out of 5 stars

When one of my flights were cancelled I …

When one of my flights were cancelled I got good service arranging new flights, and they were even better than the first.

October 2, 2017
Unprompted review
Travelgenio logo

Reply from Travelgenio

Marie we thank you very much your words. We will send your message to our team. Regards

Rated 5 out of 5 stars

Booking fast and easy!

October 2, 2017
Unprompted review
Travelgenio logo

Reply from Travelgenio

Thanks for your comments Chunxue. It is important for us that our customers enjoy the best experience with our services. Regards

Rated 5 out of 5 stars

Tickets at the best price!

They have great deals!! Would definitely purchase tickets from this site again in the future!!!

October 2, 2017
Unprompted review
Travelgenio logo

Reply from Travelgenio

Aljo thanks for your rating. We hope to see you soon again in our web. Regards

Rated 5 out of 5 stars

Customer service responded very quickly …

Customer service responded very quickly and a lady who answered was very kind and helpfull.

October 2, 2017
Unprompted review
Travelgenio logo

Reply from Travelgenio

Andreja we thank you very much your words. We will send your message to our team. Regards

Rated 1 out of 5 stars

Review

hey there,
my flight back got canceled so i needed to wait 14 hours at the airport until they found a different solution.
than i have a non direct flight back to israel
then my suitcase did get on the second flight so i only got it 2 days after.

thank you.

October 2, 2017
Unprompted review
Travelgenio logo

Reply from Travelgenio

Hi Guy. You will receive a reply by email within the next few hours. Thank you for your collaboration.

Rated 3 out of 5 stars

Booking from my mobile phone was kind …

Booking from my mobile phone was kind of a hustle when web page was not working perfectly. Could not go back to previous webpage, instead had to start the booking from scratch and it happened 3-4 times which made me almost jump out the window.

October 2, 2017
Unprompted review
Travelgenio logo

Reply from Travelgenio

Thanks for your comments Mikael They help us to improve our services. Regards

Rated 4 out of 5 stars

First Time User

I found it easy to use as a first timer and reviews from people helpful in planning my trip.
Thank you

October 2, 2017
Unprompted review
Travelgenio logo

Reply from Travelgenio

Jennie thanks for your rating. We hope to see you soon again in our web. Regards

Rated 4 out of 5 stars

good experience

October 2, 2017
Unprompted review
Travelgenio logo

Reply from Travelgenio

Thanks for rating your experience with us Godwin. Our goal is our customers satisfaction. Regards

Rated 4 out of 5 stars

Amazing service

Amazing service, very happy I chose Travelgenio

October 2, 2017
Unprompted review
Travelgenio logo

Reply from Travelgenio

Thanks for your comments Ben. It is important for us that our customers enjoy the best experience with our services. Regards

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look