hello, I would like to ask you Travelgenio when i will get my refound, i contct since augost last year, please i need my refound
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Serieus ontvang je alleen maar standaardmails? Wat is dit voor rarigheid. Stuur je een mail naar de klantenservice enige wat je terug krijgt is dit bericht: Unfortunately we have not located a... See more
Company replied
I made the unfortunate mistake to book my flight via this agency. Upon asking to cancel my flight and request for a refund, their website does not function anymore. No functional number, and no custom... See more
Dramatic. Despite numerous efforts to contact Travelgenio, no useful response. Waiting for over € 2.000 for five months now. I have started mobilising my legal (NL) and political contacts (NL & MEP)... See more
Company replied
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Totally it works very well for us.
Totally it works very well for us.
The flight back to Stockholm was very noisy because of some people with great handicap.
Nice personal.

Reply from Travelgenio
Your staff should check credit card …
Your staff should check credit card expiry date when accepting the booking, I booked in April for a September booking at Airport Novotel only to get there after midnight to say I had no booking. The piece of paper in my hand said "your booking is confirmed'.
It took an hour to find us a room. We were in Namibia and had no E mails while we were away so did not get the one you sent 1 week before we we due to arrive at Novotel.
We did not need that after a 28hr flight time

Reply from Travelgenio
Everything went well with the …
Everything went well with the Booking,no complaints

Reply from Travelgenio
When sending the survey, please remind me of the service I purchased
Without a clue from Travelgenio, I cannot remember what services I purchased.
If it was bus travel in Spain, the experience was extremely smooth and reliable.

Reply from Travelgenio
otherwise trustworthy
The wordings about Luggage on the ticket could be misunderstood
" Luggage - not allowed ".
the wordings should be: Luggage - not included

Reply from Travelgenio
only bought a flight
only bought a flight, travelgenio s sight was easy to use, prices good and I would use them again.

Reply from Travelgenio
Excellent flight and excellent …
Excellent flight and excellent attention from all staff

Reply from Travelgenio
Excellent experience
Excellent experience, easy to book and best deal found in this website

Reply from Travelgenio
Room for improvement
Room for improvement
The experience overall was great. The only tiny issue that I had was with the agents I understand they are handling lot of calls and are doing there best to care for the clients. Nevertheless, the client doesn't have to feel rush and cut short when he has the opportunity to speak to an agent at least that how my interactions with the agents was and I didn't get the chance to express the reasons of my calls and have it resolved. The agents not just want only confirmed my name and the names of the parties listed on the booking, review gave me the itinerary, the time we are expected to be at the airport and goodbye. I could have done that online anyway beside that everything else was alright.

Reply from Travelgenio
When one of my flights were cancelled I …
When one of my flights were cancelled I got good service arranging new flights, and they were even better than the first.

Reply from Travelgenio
Tickets at the best price!
They have great deals!! Would definitely purchase tickets from this site again in the future!!!

Reply from Travelgenio
Customer service responded very quickly …
Customer service responded very quickly and a lady who answered was very kind and helpfull.

Reply from Travelgenio
Review
hey there,
my flight back got canceled so i needed to wait 14 hours at the airport until they found a different solution.
than i have a non direct flight back to israel
then my suitcase did get on the second flight so i only got it 2 days after.
thank you.

Reply from Travelgenio
Booking from my mobile phone was kind …
Booking from my mobile phone was kind of a hustle when web page was not working perfectly. Could not go back to previous webpage, instead had to start the booking from scratch and it happened 3-4 times which made me almost jump out the window.

Reply from Travelgenio
First Time User
I found it easy to use as a first timer and reviews from people helpful in planning my trip.
Thank you

Reply from Travelgenio

Reply from Travelgenio
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







