Very welcoming staff on arriving at travel house, Really knowledgeable on the area we wanted to visit, Thanks for making it easy.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I phoned Travel House because we were having difficulty booking car parking at Bristol Airport for a last minute holiday we’d seen online. We spoke to Olivia in the Brynhyfryd branch who said she c... See more
Company replied
Lisa was welcoming, warm and made us feel valued. Tailored our requests and searched to find us a really good deal. We always book in Brynhyfryd, always get first class service, thank you !
Company replied
The young lady was very pleasant, and really helpful in getting us the right holiday that we could afford Kind regards Cyril Anderson
Company replied
Company details
- Travel Agency
- Cruise Travel Agency
- Currency Exchange Service
- Travel Aggregator
- Travel Clinic
- Travel Insurance Company
Written by the company
Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!
The Time Is Now
Written by the company
- Don’t Wait, THE TIME IS NOW!
- With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.
Book With Confidence
ABTA & ATOL protected for your peace of mind.
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Contact info
3 - 4 Brynhyfryd Square, Brynhyfryd, SA5 9EB, Swansea, United Kingdom
- 01792472221
4.9
Excellent
400 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Travel House - Brynhyfryd
Hello, Thank you for leaving us a 5* review. We are pleased to read that all your queries were answer and the booking went smoothly :)
Kind Regards,
Travel House Brynhyfryd
Helpful, friendly and knowledgeable service
Helpful, friendly and knowledgeable. Lovely experience 😁👍
February 24, 2026
Reply from Travel House - Brynhyfryd
Hello, Thank you for taking the time to leave us a 5* review. It is lovely to read that you find us friendly and helpful
Kind Regards
Travel House Brynhyfryd
Lisa knew exactly what we were looking…
Lisa knew exactly what we were looking for. Her experience & knowledge made looking for our holiday so much easier. Love booking with Travel House
February 21, 2026
Reply from Travel House - Brynhyfryd
Hello, It is very kind of you to leave us a 5* review. We are pleased to read that Lisa found exactly what you were looking for and we will pass your comments on to her from you :)
Kind Regards,
Travel House Brynhyfryd
We booked a cruise last year with the…
We booked a cruise last year with the travel house, nothing was too much trouble for them to ensure the holiday wen smoothly. This included arranging transport to the dock to printing tickets. We had no hesitation in returning this year and booking another cruise. Fantastic customer service
February 12, 2026
Reply from Travel House - Brynhyfryd
Hello, Thank you so much for taking the time to leave us a 5* review. We are so pleased that you have returned this year to book your cruise with us :)
Have a wonderful cruise!
Kind Regards,
Travel House Brynhyfryd
Maddie was so helpful and knowledgeable.
Maddie was so helpful and knowledgeable. Thank you.
February 11, 2026
Reply from Travel House - Brynhyfryd
Hello, Thank you for taking the time to leave us a 5* review. We are pleased to read tat Maddie was so helpful and knowledgeable.
Kind Regards,
Travel House Brynhyfryd
Lisa continually shines
Lisa has booked our holidays time and time again and is top of the class. Her knowledge and interest in getting the best deal for us are outstanding.
February 2, 2026
Reply from Travel House - Brynhyfryd
Hello, Thank so you very much for your 5* review. We will pass on your comments to Lisa and she will be so pleased to hear :)
Kind Regards,
Travel House Brynhyfryd
I felt it was very rushed and was…
I felt it was very rushed and was concerned when the agent confirmed an incorrect holiday booking. It felt as if i was a bit of an inconvenience.
February 9, 2026
Reply from Travel House - Brynhyfryd
Hello, Thank you for taking the time to leave us a 3* review. We are sorry to read that you felt you were rushed as this is never our intention and that you felt as if you was a bit of an inconvenience. We never want our customers to feel this way and we would like to discuss this with you, if you would like to give the shop a call.
Kind Regards,
Travel House Brynhyfryd
We regularly book our holidays with…
We regularly book our holidays with Travel House and have got to know the staff really well. Lisa found us everything we wanted for our next holiday and as she had been to the same hotel herself wa able to give us a great insight into what to expect.
February 7, 2026
Reply from Travel House - Brynhyfryd
Hello, thank you for taking the time to leave us a 5* review. We are glad to read that Lisa found everything that you wanted for your next holiday and also she was able to recommend a personal holiday and give you a great insight on the holiday.
Kind Regards,
Travel House Brynhyfryd
Best service and prices
Always the best service from Lisa and the staff at travel house, won’t use anyone else to book our holidays.
10/10 👌
January 29, 2026
Reply from Travel House - Brynhyfryd
Hello, Thank you so much for taking the time to leave us a 5* review. We are so pleased to read that you get the best service at the Travel House
Have a wonderful holiday
Kind Regards,
Travel House Brynhyfryd
The staff were helpful and patient
The staff were helpful and patient. The day I booked over the phone Emily went over and above to provide what I wanted and explained about the offers available
January 31, 2026
Reply from Travel House - Brynhyfryd
Hello, Thank you so much for your 5* review. We will forward your comments on to Emily.
Have a wonderful holiday
Kind Regards,
Travel House Brynhyfryd
As usual the Holidays Advisor was…
As usual the Holidays Advisor was excellent in finding us a suitable holiday in Lanzarote. She was very professional and efficient as well as being friendly and personabl.
January 28, 2026
Reply from Travel House - Brynhyfryd
Hello, Thank you so much for your 5* review. We are pleased to read that we found you a suitable holiday in Lanzarote and the sales consultant with professional and efficient.
Kind Regards,
Travel House, Brynhyfryd
Hi the girls in your Brynhyfryd shop…
Hi the girls in your Brynhyfryd shop are always there to help.Give you the best information you need especially Lisa the manager she is fantastic that’s why we always go back.
January 28, 2026
Reply from Travel House - Brynhyfryd
Hello, Thank you for taking the time to leave us a 5* review. We have loved reading your review and will pass on your comments to Lisa.
Kind Regards,
Travel House Brynhyfryd
Excellent couldn't do enough to help us…
Excellent couldn't do enough to help us brilliant 👏
January 27, 2026
Reply from Travel House - Brynhyfryd
Hello, Thank you for taking the time to leave us a 5* review, it is very much appreciated. We are so pleased to read that we couldn't do enough to help in booking your holiday.
Kind Regards,
Travel House Brynhyfryd
Thank you Brynhyfryd Travel House 😊
Lisa was very knowledgeable and was able to get me a really good deal. Every member of staff is so friendly when the answer the phone. Great people to book with! Thank you Brynhyfryd Travel House
January 18, 2026
Reply from Travel House - Brynhyfryd
Thank you for your 5 Star review we are happy to hear that the everyone is friendly and Lisa found you the best deal.
Kind Regards
Travel House Brynhyfryd
Reply from Travel House - Brynhyfryd
Hello, Thank you for your 4* review. We are glad to read that you enjoyed the booking experience with us.
Kind Regards,
Travel House Brynhyfryd
Very helpfull .spent lots of time…
Very helpfull .spent lots of time making sure we got what we wanted
January 24, 2026
Reply from Travel House - Brynhyfryd
Hello, Thank you for leaving us a 5* review. We are glad to read that we were very helpful and you got what you wanted with your holiday.
Kind Regards,
Travel House Brynhyfryd
Reply from Travel House - Brynhyfryd
Hello, Thank you for taking the time to leave us a 5* review. We are glad to read that you found us very helpful
Have a wonderful holiday
Kind Regards,
Travel House Brynhyfryd
My 60th birthday holiday
The lady who helped us was amazing and found us the perfect holiday for my 60th birthday, she was very helpful told us exactly what to expect amazing service, thank you so much
January 19, 2026
Reply from Travel House - Brynhyfryd
Hello, Thank you for taking the time to leave us a 5* review. We are glad you read that we found you your perfect holiday for such a special occasion
Have a wonderful holiday!
Kind Regards,
Travel House Brynhyfryd
Sorting holiday
After making phone call day before whent in and sorted holiday out within 40 mins with Rhian very helpful
January 18, 2026
Reply from Travel House - Brynhyfryd
Hello, Thank you for your 5* review. We are glad to read that Rhian was helpful and everything sorted within 40 mins!
Kind Regards,
Travel House Brynhyfryd
Excellent service
Excellent service, first time we have used Travel House, and it will not be the last , Lisa could not have done anymore to put the package we needed, we left the office pleased and confident our holiday will be enjoyable and everything is in place, once again thank you 🙏
January 18, 2026
Reply from Travel House - Brynhyfryd
Hello, Thank you for taking the time to leave us a 5* Review. We are so pleased that you decided to book your holiday with us for the first time and Lisa was very helpful in booking your holiday.
We look forward to booking many more holidays for you
Kind Regards,
Travel House Brynhyfryd
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.