Sophie, an agent, was knowledgeable polite and helpful. Although you can achieve a lot with an online booking . You cannot achieve that personal approach. Sophie tailored the holiday to meet our requi... See more
Company replied
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Friendly, professional and personal service. We were offered many helpful suggestions and never felt rushed or pressurised. The whole process was made extremely painless and I wouldn't hesitate to use... See more
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Sophie in Travel House Carmarthen was thorough, went through all options to find us the best holiday. She took her time, considered everything and we booked a lovely holiday for summer next year. Than... See more
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As soon as you enter Travel House Carmarthen, you were made to feel welcome and at ease, the staff are so friendly and helpful, trying every possibility to make your holiday needs happen. I will alway... See more
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Company details
- Travel Agency
- also in
- Cruise Travel Agency
- Currency Exchange Service
- Travel Aggregator
- Travel Clinic
- Travel Insurance Company
Written by the company
Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!
The Time Is Now
Written by the company
- Don’t Wait, THE TIME IS NOW!
- With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.
Book With Confidence
ABTA & ATOL protected for your peace of mind.
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Contact info
Unit 14, Greyfriars, Carmarthen, SA31 3BN, Carmarthenshire, United Kingdom
- 01267221700
4.9
Excellent
247 reviews
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All my requests for a holiday were met
All my requests for a holiday were met. The agents were very helpful , both in store and on the phone. Very efficient and easy process
April 7, 2026
Sophie was fantastic
Sophie was fantastic. Very helpful and followed everything up that she said she would do.
Both her and the other lady were 1st class
March 26, 2026
Efficient polite and helpful staff
March 29, 2026
Excellent staff- Megan Joy Sophie
Excellent staff- Megan, Joy and Sophie. It is a pleasure to book our holiday with them
March 28, 2026
Very friendly staff member
Very friendly staff member. Asked the right questions and we ended up with the most suitable holiday. Great.
March 24, 2026
Very helpful and friendly
March 20, 2026
Great friendly helpful staff, providing outstanding service.e service i had from Joy was…
The service i had from Joy was exceptional. I phoned on Friday afternoon informed her that we were looking to go to Rome for 5 nights in June. Gave her a brief drscription of what we wanted from a hotel. She did all the rest. On Saturday morning i called in the shop and she had found 3 ideally situated hotels in the centre of Rome with gym and swimming pool. Great flight times from Bristol too.
She made everything so easy a was really helpful and friendly. Outstanding service. Thank you so much.
March 17, 2026
May use AI-assist with repliesRead more
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I love booking with Travel House in…
I love booking with Travel House in Carmarthen. It’s the only place I book my trips now. It’s such a personal service. Being able to pick the phone up and speak to the staff is so refreshing.
March 8, 2026
Reply from Travel House - Carmarthen
Hi Simon,
Thank you so much for your positive 5* review, always a pleasure.
Thanks Sophie
Very helpful and very easy booking
Very helpful and very easy booking, they take care of everything for you
February 24, 2026
every thing was easy made us welcome…
every thing was easy made us welcome got the job done
February 27, 2026
My Travel House Experience
Sophie who dealt with my enquiry was so helpful,also very patient! By the time I left the shop my complete trip to Portugal was sorted including insurance.
February 23, 2026
Reply from Travel House - Carmarthen
Hi Trisha,
Thank you so much for your kind review! It was an absolute pleasure helping you. I’m really glad we were able to get everything sorted smoothly for you, including the insurance.
I hope you have a fantastic time, and if you need anything else before you go, feel free to pop back in or get in touch 😊
Thanks Sophie
Very efficient and friendly service…
Very efficient and friendly service from your representative Sophie Wright. Sophie thought of extras that I had not thought of and got us a good deal.
February 22, 2026
Reply from Travel House - Carmarthen
Hi Carol,
Thank you so much for your lovely review—and for the thoughtful gift, it really made my day!
I’m so glad I could help, and I hope you had an amazing holiday. I’d be more than happy to assist again anytime.
Best wishes,
Sophie
Friendly and efficient service.
February 19, 2026
Reply from Travel House - Carmarthen
Thank you so much for your lovely review. Claire
Joy is fantastic
Joy is fantastic. So helpful, knowledgeable, seemed to know what we wanted and great to chat to.
February 11, 2026
Reply from Travel House - Carmarthen
Hi Geraldine,
Thank you for the 5 star review.
Thanks Joy
Reply from Travel House - Carmarthen
Hi Pat,
Thank you for you kind words and 5 stars. Hope you and your family have the best time and make many precious memories,
Kind Regards,
Claire
Friendly
We met by one of your very friendly staff, who very patiently, went through various holiday and travel options with my wife and I. The experience was unrushed and reassuring that your staff were very knowledgeable helping us to make a good choice.
February 5, 2026
Reply from Travel House - Carmarthen
Hi Adrian,
Thank you for your lovely review.
We’re so pleased to hear you and your wife had a positive experience and felt well looked after. Providing friendly, knowledgeable, and unrushed service is something we truly value, so it’s wonderful to know this stood out.
Regards
Megan
the staff were wonderful ,and went…
the staff were wonderful ,and went further to help us
January 28, 2026
Reply from Travel House - Carmarthen
Hi Michael,
Thank you for the 5* review, we are glad you were happy with the service provided.
Thanks Kelsy
Excellent have been customers for many…
Excellent have been customers for many years now very happy and content speaking to staff
January 25, 2026
Reply from Travel House - Carmarthen
Hi Hefin,
Thank you so much for the 5* review it is always a pleasure to see you both.
Regards
Sophie
Fantastic service…
Have dealt with Sophie/ Carmarthen Branch since 2018 and have booked many holidays/ city breaks through her. Every one has been brilliant!
She is so helpful and patient! She takes the time to find out what suits your individual needs.
Have just booked a cruise and city break through her. Would not go to anyone else.
Thank you Sophie. You are a star.
January 15, 2026
Reply from Travel House - Carmarthen
Hi Jan,
You are a star thank you for the lovely words, It has been my pleasure all these years your loyalty is very much appreciated, I'm sure there will be many more holidays on the cards.
Regards Sophie
Good prompt service no frills friendly…
Good prompt service no frills friendly and to the point
January 14, 2026
Reply from Travel House - Carmarthen
Hi Bernard,
Thank you for your 5 star review, It was my pleasure.
Thanks Joy
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