Friendly, professional and personal service. We were offered many helpful suggestions and never felt rushed or pressurised. The whole process was made extremely painless and I wouldn't hesitate to use... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a lovely experience booking our honeymoon with I think her name was Sophia. We didn’t really know what we wanted but we knew we wanted to visit family in Spain and then head to a Greek island f... See more
Sophie made our experience great. She is very polite,helpful and patient. We can have a laugh and a joke while at the same time Sophie remains very professional. In our opinion Sophie should have a pr... See more
Staff are really Friendly and helpful. Booking process was quick. Price was good, and we didn't expect to have full sea view for the price. Excellent service, we always book in Carmarthen and ha... See more
Company details
- Travel Agency
- Cruise Travel Agency
- Currency Exchange Service
- Travel Aggregator
- Travel Clinic
- Travel Insurance Company
Written by the company
Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!
The Time Is Now
Written by the company
- Don’t Wait, THE TIME IS NOW!
- With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.
Book With Confidence
ABTA & ATOL protected for your peace of mind.
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Contact info
Unit 14, Greyfriars, Carmarthen, SA31 3BN, Carmarthenshire, United Kingdom
- 01267221700
4.9
Excellent
229 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was so easy to book and get the…
It was so easy to book and get the information I needed.
April 5, 2025
Reply from Travel House - Carmarthen
Hello Pam,
Thank you for the review, I am glad you found the booking process easy, we hope you enjoy your trip.
Regards
Megan
Amazing service given by Joy at…
Amazing service given by Joy at Carmarthen branch. Joy went above & beyond to find us the best deal for our upcoming trip. 100% excellent customer service. Extremely friendly, polite & very helpful.
Highly recommend Travel House Carmarthen
April 2, 2025
Reply from Travel House - Carmarthen
Thanks Jayne It was my pleasure and I know you ladies will have a fantastic time in New York. Joy Travel House Carmarthen
Joy was great sorted everything out…
Joy was great sorted everything out quickly and efficiently really pleased with the holiday she found for us
March 30, 2025
Reply from Travel House - Carmarthen
Thank you so much for your 5* review, really appreciate it. It was my pleasure. Joy Travel House Carmarthen
It was a fantastic experience Joy was…
It was a fantastic experience Joy was wonderful and very patient
The other ladies were also very helpful and even made me a cup of tea 🍵 which was lovely
Highley recommended and will visit there again
March 16, 2025
Reply from Travel House - Carmarthen
Thank you so much for your Lovely review. It was my pleasure and I hope you guys enjoy Krakow. Joy. Travel House Carmarthen
Brilliant
Staff were patient, reassuring and made this experience a good experience booking a holiday in store - thank you.
March 3, 2025
Reply from Travel House - Carmarthen
Thank you for your 5* review, so glad you are happy with the service we provided. Team Travel House Carmarthen
Reply from Travel House - Carmarthen
Hi Garnet thanks for the kind words, hope you and family enjoy your trip. Thanks Bex
Really nice staff
Went to book a cruise the staff were extremely friendly and answered our questions with great detail they were really helpful and made the process very easy
March 10, 2025
Reply from Travel House - Carmarthen
Thank you so much for your 5* review, we are so pleased you are happy with the service we provided. Team Travel House Carmarthen
Reply from Travel House - Carmarthen
Hi Llinos,
Your 5* review is truly appreciated thank you.
Regards
Sophie Wright
Recommend - Joy is fantastic
The whole experience was seamless from start to finish even with my extra needs due to a disability. Joy is fantastic and we will be back.
March 1, 2025
Reply from Travel House - Carmarthen
Hi Alison,
Thank you for your 5 star review, Glad we sorted your booking out, and we hope you enjoy your holiday.
Regards
Joy Williams
Friendly and Professional
Friendly, professional staff who are very patient. It often takes us a while to book as the whole family like to have their say on our destination and we often have to find a compromise! That's not always easy!!
I won't go anywhere else.
February 21, 2025
Reply from Travel House - Carmarthen
Hi Jennie, Thanks for your lovely review, always a pleasure to see you and Mr Smiley. Glad we got you sorted and I'm sure you'll all have an amazing time with those views to die for. Joy x
Great experience booking through Travel House Carmarthen
Great experience booking through Travel House Carmarthen.
Rebecca was fantastic and took care of everything for me.
Would highly recommend
February 26, 2025
Reply from Travel House - Carmarthen
Thanks for the review, Hope you have a fab time in Thailand :) see you soon Bex
Staff helpful and patient
February 25, 2025
Reply from Travel House - Carmarthen
Glad to be able to help you find your Croatia holiday. Hope the 4 of you enjoy. Thanks Bex
Joy was so helpful,knowledgeable…
Joy was so helpful,knowledgeable ,reassuring and made us feel at home and confident in choosing this cruise
February 21, 2025
Reply from Travel House - Carmarthen
Thank you so much for your lovely review, it was so nice to meet you all and I'm so pleased you are happy with the service I provided. Joy Travel House Carmarthen.
Happy customers
Joy was an extremely helpful and knowledgeable agent as was Megan as well.
Certainly we would use Travel House again as they attended to all our needs without any hesitation.
Travel House staff warranted 5 star.
February 21, 2025
Reply from Travel House - Carmarthen
Thank you so much for your 5* review. It was lovely to meet you and help you book your cruise. I'm so pleased you are happy with my service and look forward to booking your next cruise. Joy Travel House Carmarthen
Very helpful service
Very helpful service, quick in replying, very pleased with our holiday trip booked, Joy went outing her way to find what we were looking for.
February 16, 2025
Reply from Travel House - Carmarthen
Thank you Lucy, it was my pleasure. I know you're going to have an amazing time (especially with your travelling companions) Joy, Travel House Carmarthen.
Went in said what we wanted
Went in said what we wanted. All booked and left within an hour. No messing about no trying to sell what we didn’t want got a great deal with a discount. Happy customer.
February 2, 2025
Reply from Travel House - Carmarthen
Hi Kirsty, Thank you so much for your review. Happy customers is what we aim to achieve. Joy (Store Manager) Travel House Carmarthen
Reply from Travel House - Carmarthen
Hi Sheena, Thank you so much for your 5* review. Glad you are happy with the service provided. Joy Travel House Carmarthen
Joy was very friendly & helpful
Joy was very friendly & helpful . She went out if her way to find us the trip & flights we wanted 😀
January 31, 2025
Reply from Travel House - Carmarthen
Hi Allison, thank you so much for your 5* review. It was my pleasure to find you the perfect Holiday and I'm sure you will have a lovely time. Joy Travel House Carmarthen
Friendly staff
Friendly staff , quick and easy booking , very good service and experience , always shop at travel house , it’s the best
January 31, 2025
Reply from Travel House - Carmarthen
Hi Simon, Thanks for your lovely review, always a pleasure to see you, so glad to hear you had a lovely time. Joy Travel House Carmarthen
Excellent customer service found the…
Excellent customer service found the right holiday at the right price
January 30, 2025
Reply from Travel House - Carmarthen
Hi Diane, Thank you so much for you 5* Review. I am really glad we found you the right holiday, and hope you enjoy!
Rebecca Travel House
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.