TravelPlanners Reviews 

957
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, patient, and knowledgeable throughout the entire booking process. Travelers truly appreciate the personalized attention and great deals provided when planning complex multi-destination holidays and memorable group trips. Some reviewers were not happy with the post-booking support, noting occasional issues like missing hotel reservations or unexpected extra expenses. A few customers also mentioned experiencing poor communication and frustrating difficulties when trying to resolve problems with customer service representatives.

What people talk about most

Holidays

Clients share positive opinions on holidays, noting that the booking experience is seamless and stress-free.... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, patience, and lack of pushy sales... See more

Booking process

Customers report positive experiences with the booking process, highlighting helpful and professional agents... See more

Service

Reviewers mention positive feedback about service, highlighting outstanding and seamless booking experiences... See more

Customer service

Users describe positive interactions with customer service, noting that agents are extremely helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having just booked a holiday with Paul I thought I leave a little review. To be fair I must have a bit of a pain having idea of a few different multi location holidays before settling on one. Paul hel... See more

Company replied

Rated 5 out of 5 stars

From the start of the booking of our holiday Paul was so helpful, knowledgeable and helped plan the perfect trip. We travelled to Las Vegas then San Francisco and finally New York. Everything went se... See more

Company replied

Rated 5 out of 5 stars

TravelPlanners sorted my holiday to Walt Disney world Florida. They got me a great price the staff were very helpful and knowledgeable, always available to chat to. Flight with BA, car hire with hertz... See more

Company replied

Rated 5 out of 5 stars

Absolute 5 star service from Paula… she has just booked our group of 7 a fantastic holiday to Orlando next year. Nothing was too much trouble.., Paula was very patient with all our questions & got us... See more

Company replied


Company details

  1. Travel Agency

Written by the company

We have a team of experienced and well trained travel advisors, and you will be assigned your own personal advisor, be given their direct telephone number and email address and looked after like a real person, not a number! At Travelplanners we specialise in tailoring the perfect worldwide holiday itinerary and have negotiated great value rates for flights, hotel and car rental whether you are travelling for business or pleasure.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

957 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(957)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Orlando

Very easy to book .change my hotel no problem.price was cheaper then other travel companies.

January 22, 2025
TravelPlanners logo

Reply from TravelPlanners

Thank you so much for the review
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

We booked our Orlando trip with Paula

We booked our Orlando trip with Paula. She was very helpful, friendly and knowledgeable. Communication was great, she called me back as promised when the Disney offer went live. The cost was good compared to other companies that I had quotes from.

January 28, 2025
Unprompted review
TravelPlanners logo

Reply from TravelPlanners

We really appreciate you taking the time to share your wonderful experience, thank you
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Great Service

I rang Travel Planners back in November 24 to arrange a Honeymoon and 60th trip to Las Vegas and Hawaii, I spoke with Paula and she put together a package for us with some other hotels as suggestions. She was very patient and we ended up booking our trip with her and now we are very much looking forward to our trip in 2026.

January 13, 2025
Unprompted review
TravelPlanners logo

Reply from TravelPlanners

Thank you for taking the time to share your experience,
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Everything was done smoothly and booked…

Everything was done smoothly and booked faster than we imagined

December 9, 2024
TravelPlanners logo

Reply from TravelPlanners

Thank you for sharing your experience of Travelplanners and the amazing 5 star review,
We are always happy to help
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Returning customers

We are returning customers over many years. Customer service always efficient and prices always the most competitive. Have booked again for 2025 and look forward to many more holidays booked with travel planners.

December 23, 2024
Unprompted review
TravelPlanners logo

Reply from TravelPlanners

Thank you so much for the wonderful review and your continued loyalty, we are very happy that we continue to provide you with the best customer service and the most competitive prices and look forward to helping you in the future,
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

San-Francisco/New Orleans & Bahamas wrapped and packaged

This was the third time that Paul from travel planners tailor maid our holiday. His understanding of our requirements and the attention to detail he has put into creating a trip of a lifetime shows the dedication that you only get from true professional people that really know their stuff. His communication through the booking process was outstanding and together we explored many alternatives before making the final package. His knowledge and expertise once again proves the reason why travel planners are leaders in the holiday sector.
Multiple American city destinations ending with a luxury stay in the Bahamas…..
Thanks, we can’t wait to go.

Book with confidence at Travel Planners

December 6, 2024
TravelPlanners logo

Reply from TravelPlanners

Thank you so much for the wonderful review, your holiday looks amazing. I will be happy to pass your comments on to Paul.
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Delivering on requirements

Delivering on requirements in a timely manner without the need to chase up and re-work options

November 28, 2024
TravelPlanners logo

Reply from TravelPlanners

Thank you for sharing your experience, it means a lot. We are always happy to help
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Fabulous Service!

I was looking to book a family holiday to Florida for 2025 - Steve was incredibly helpful and nothing was too much trouble. I highly recommend Travel Planners if you’re looking to book a holiday to America!

November 26, 2024
TravelPlanners logo

Reply from TravelPlanners

We are so pleased that we have been able to help. I will let Steve know about your lovely 5 star review which we are very grateful for
Kind Regards
Lisa
Operations Manager

Rated 1 out of 5 stars

American dream turned nightmare

Booked a specific itinerary and flight detailed holiday in April 2024 with a deposit of £600 paid. Received an email in September stating flights had changed and the specific flights we had original booked were being changed to longer flights (short flights were the reason for the booking). After several emails (as trying to get in touch by phone is impossible with the manager) similar flights to what we booked originally were sort. These were agreed on but when the booking confirmation was received the flights were yet again not what was agreed. I have now been told that not only will I not get my despoit back which was paid in good faith for a service that isn't what was initially paid for. That I will also have to pay a cancellation fee. They also messed up with the hotel details which would of left us, without accommodation for the last night.This company should be avoided at all costs.

November 29, 2024
Unprompted review
TravelPlanners logo

Reply from TravelPlanners

I am sorry that you are not happy with the service provided and so I have reviewed the matter for you. I can see that at your request, we amended your flights free of charge and can confirm that the hotels provided were those as shown on your original booking confirmation. We will always try and be as flexible as possible within our standard booking conditions and if you require any further information, please contact via our website

Rated 5 out of 5 stars

Chris is a wonderful gentleman so kind…

Chris is a wonderful gentleman so kind and caring, he was able to find a destination for me very quickly

November 12, 2024
Unprompted review
TravelPlanners logo

Reply from TravelPlanners

We are very grateful for the 5 star review and for sharing your experience of the service that you received from your sales advisor, I will pass on your comments to Chris.
Kind Regards,
Lisa,
Operations Manager

Rated 1 out of 5 stars

Please exercise caution when dealing with this travel company

I recently booked a holiday with Travelplanners and unfortunately had a very disappointing experience. I was misled about the cancellation and amendment policies, which resulted in the loss of my deposit. I was not informed that I needed to rebook in time, and this was a crucial detail. When I reached out for help, I found the customer service unresponsive and unhelpful. This has caused significant inconvenience and frustration, and I feel unfairly treated. I would advise others to be cautious when booking with this company. Make sure to receive and clarify all policies beforehand.

November 1, 2024
Unprompted review
TravelPlanners logo

Reply from TravelPlanners

Thank you for your feedback, I am sorry that you have had a disappointing experience. If you would like to contact me directly so I can look into your concerns further, I would be happy to review this matter,
Please submit further details at https://travelplanners.co.uk/important-information/customerrelations/
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

A great experience

This is my third time using travel planners to plan a holiday and I'm always happy with the results! David Moser was my travel agent and I can't sing his praises enough! He worked well with me and my friend to design the perfect trip for LA. His vast travel experience and knowledge made everything easy, and his genuine enthusiasm made us both so excited for our trip! We did our trip in August and had an amazing time! I would definitely recommend travel planners and working with David! Thank you all for the very best memories!

August 26, 2024
Unprompted review
TravelPlanners logo

Reply from TravelPlanners

Thank you for leaving this wonderful review and for sharing your experience of your sales advisor, I will make sure that David knows about your lovely feedback
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Very helpful

Steve Taylor was Very helpful, got the best price and listened to our needs. This is the 3rd time that we’ve booked a USA Road trip with them

November 5, 2024
TravelPlanners logo

Reply from TravelPlanners

Thank you for your loyalty, I am so pleased that we have been able to book your third trip, how exciting!
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

4th time using this company

4th time using this company. So helpful, plan every detail, & go above and beyond to plan the perfect holiday. Steve was so helpful & professional 😊

November 5, 2024
TravelPlanners logo

Reply from TravelPlanners

4 Bookings!! That's great, thanks so much for booking again and for the great comments regarding your sales advisor, I will let Steve know
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

2nd time booking with TP

I’ve just booked a trip with travel planners for the second time. They really take the hassle out of everything and deliver a great service.

November 11, 2024
Unprompted review
TravelPlanners logo

Reply from TravelPlanners

Thank you for the star review, we really appreciate your feedback
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Paul Cordero was very helpful as we…

Paul Cordero was very helpful as we have not been on a cruise before

November 5, 2024
TravelPlanners logo

Reply from TravelPlanners

Thank you for taking the time to leave this lovely 5 star review,
You are going to love cruising, let us know if you have any more questions as many of us have lots of cruising experience.
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Excellent!

Excellent communication, a fabulous itinerary and friendly and professional service. Will definitely use again and wouldn’t hesitate to recommend to friends.

November 1, 2024
TravelPlanners logo

Reply from TravelPlanners

Thank you for the 'Excellent' review. We are happy that you have booked with us and look forward to assisting you with any queries you may have
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Thanks Paula

I’ve booked with travel planners now since 2018 and have always had a good experience with the company they always go out of their way to get the best prices and I’ve always booked with Paula Stanton who i give 5 stars to it’s always a pleasure speaking to her paula always comes up trumps advising you with dates and prices

October 31, 2024
TravelPlanners logo

Reply from TravelPlanners

Your feedback is very welcomed and we are so grateful for your loyalty.
I will pass your comments on to Paula,
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Chris Kelly went above and beyond to…

Chris Kelly went above and beyond to keep changing the quote so we got exactly what we wanted for a group and then doing extras like making sure we were all sat together to eat etc

October 24, 2024
Unprompted review
TravelPlanners logo

Reply from TravelPlanners

Thank you for sharing your booking experience. Our sales team aim to provide the best service and I am delighted that this has been your experience.
Kind Regards
Lisa
Operations Manager

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look