TravelPlanners Reviews 

957
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, patient, and knowledgeable throughout the entire booking process. Travelers truly appreciate the personalized attention and great deals provided when planning complex multi-destination holidays and memorable group trips. Some reviewers were not happy with the post-booking support, noting occasional issues like missing hotel reservations or unexpected extra expenses. A few customers also mentioned experiencing poor communication and frustrating difficulties when trying to resolve problems with customer service representatives.

What people talk about most

Holidays

Clients share positive opinions on holidays, noting that the booking experience is seamless and stress-free.... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, patience, and lack of pushy sales... See more

Booking process

Customers report positive experiences with the booking process, highlighting helpful and professional agents... See more

Service

Reviewers mention positive feedback about service, highlighting outstanding and seamless booking experiences... See more

Customer service

Users describe positive interactions with customer service, noting that agents are extremely helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having just booked a holiday with Paul I thought I leave a little review. To be fair I must have a bit of a pain having idea of a few different multi location holidays before settling on one. Paul hel... See more

Company replied

Rated 5 out of 5 stars

From the start of the booking of our holiday Paul was so helpful, knowledgeable and helped plan the perfect trip. We travelled to Las Vegas then San Francisco and finally New York. Everything went se... See more

Company replied

Rated 5 out of 5 stars

TravelPlanners sorted my holiday to Walt Disney world Florida. They got me a great price the staff were very helpful and knowledgeable, always available to chat to. Flight with BA, car hire with hertz... See more

Company replied

Rated 5 out of 5 stars

Absolute 5 star service from Paula… she has just booked our group of 7 a fantastic holiday to Orlando next year. Nothing was too much trouble.., Paula was very patient with all our questions & got us... See more

Company replied


Company details

  1. Travel Agency

Written by the company

We have a team of experienced and well trained travel advisors, and you will be assigned your own personal advisor, be given their direct telephone number and email address and looked after like a real person, not a number! At Travelplanners we specialise in tailoring the perfect worldwide holiday itinerary and have negotiated great value rates for flights, hotel and car rental whether you are travelling for business or pleasure.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

957 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(957)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

Paula was absolutely amazing!

Paula was absolutely amazing and full of knowledge about our forthcoming special holiday next year!
Even though I wasn’t sure of things, she calmly made me feel at ease and answered all my questions!
Paula gave me lots of tips and I’m so excited about our trip of a lifetime!

March 11, 2025
Unprompted review
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Reply from TravelPlanners

Thanks so much for taking the time to share your experience, I will let Paula know about your lovely review
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Travels planners have been amazing very…

Travels planners have been amazing very patient we were back and forth with what to book shirin was extremely helpful

March 5, 2025
Unprompted review
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Reply from TravelPlanners

Thank you for the 5 star review we really appreciate it
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

I have never used Travelplanners before…

I have never used Travelplanners before but from the very first time I contacted them we had excellent service and rapport. I was back and forward a few times with other travel agents but they could not match Travelplanners and Paula Stanton who was our main advisor. After numerous emails and us trying different options we managed to get a great deal for flights, 3 days in Orlando Hotel then a 14 day back to back cruise with Royal Carribean and all transfers included, I highly recommend then and I have a very strange feeling I will be using them again

March 6, 2025
Unprompted review
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Reply from TravelPlanners

Welcome!! We are so pleased you found us, thank you so much for sharing your experience
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Shirin is excellent

Shirin is excellent, she always goes out of her way to get us exactly what we want at the best price.

February 25, 2025
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Reply from TravelPlanners

Thank you, we really appreciate you sharing your experience and I am particularly pleased that Shirin was able to provide an excellent service
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

First Class Service

So excited about my holiday, thank you for the amazing work you did to plan my holiday

February 25, 2025
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Reply from TravelPlanners

You are very welcome, and we thank you for your first class 5 star review, we really appreciate it
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Paul was excellent

Paul was excellent, he immediately understood what we wanted. Not only did he turn this around in a very short timeframe but he found us the same trip with a huge saving

February 12, 2025
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Reply from TravelPlanners

I am so happy that Paul was able to get you your holiday at such a good price, I will be sure to share your wonderful review with him
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Fantastic Service

I have had a few holidays booked through travel planner and never had any issues. Our first trip was Las Angeles road trip stopping a six different place. All booked. I just told them where i would like to go and they did the rest. (Duncan)
2ND trip Seattle, Vancouver, Banff, Jasper, Calgary. again I just told them what I wanted to see and they did the rest. Cant fault any of the trip. (Paul)
3RD trip booked for christmas 2025. New York then Florida. (Paul)
I like to use travel planner as I feel comfortable talking to them, I just give them an idea and they sort the rest out.
I wouldn't use anyone else for long haul flight

February 19, 2025
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Reply from TravelPlanners

Amazing, its what we love to do and I am so happy to read of the fantastic service you received
Thank you for sharing
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Family holiday

I contacted Paula to arrange family holiday, she asked our requirements, destination and preferences and said she would do some research and get back to me. She sent an email with details of holiday then called to discuss. The price was higher than a holiday we had found before contacting her and with some tweaking offered a lower price which we accepted and happily booked. Paula was very professional helpful and listened to our requests. Very excited to have booked our holiday.

February 16, 2025
Unprompted review
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Reply from TravelPlanners

Thank you for sharing this information, we always aim to provide the best price without compromising on standards, I am so pleased that we were able to secure your holiday at the best price
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

100% recommend

Couldn’t recommend Travel Planners enough. We’ve just returned from our 2 week USA break (4 nights NYC & 10 nights Orlando) and it went off without a hitch. Our experience was great from the very start, Chris sorted everything out for us and the price was brilliant. Even the after sales team were great, answered any questions we had, and even pre booked our seats for our outbound, domestic & return flight to ensure we were sat together. We were sceptical at first as I’m sure a lot of people will be but I can honestly say I will be using Travel Planners again in the future, especially for our USA holidays.
Thanks again to all of the Travel Planners team.

February 1, 2025
Unprompted review
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Reply from TravelPlanners

I am delighted to hear about your holiday and we are so happy that you had a great experience, thank you for the 5 star review and we cannot wait to book you again
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Great service

Great Service and would highly recommend in using this service. Was look after from start to finish.

February 13, 2025
Unprompted review
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Reply from TravelPlanners

Thank you so much for sharing
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Stephen was a great travel consultant

Stephen was a great travel consultant. Looked into the different options I initially gave him and we talked about what was the best one, based on ship, itinerary, dates etc. He was professional and friendly.

I asked him numerous questions as this holiday was for five of us and we also wanted to renew our vows whilst away. He answered all my questions promptly.

I did get another quote from a different company as a comparison. They were close in price but their service and help was not up to par.

I am happy with the itinerary and what is included and their price. Stephen kept me informed all the way along without pushing me to book through themselves.

Would definitely recommend Travel Planners.

February 3, 2025
Unprompted review
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Reply from TravelPlanners

Thank you for sharing your great experience and for the recommendation, we are always pleased to read these wonderful comments
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Great service as always

Great service as always. Paula was brill
And worked so hard to get the best deal for our party of 15

January 30, 2025
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Reply from TravelPlanners

Thank you for the 5 star review
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Chris was excellent

Chris was excellent, very knowledgable and helped to sort all the details out for our trip.
Would certainly recommend Travel Planners

January 29, 2025
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Reply from TravelPlanners

We are delighted to have been able to assist
Kind Regards
Lisa
Operations Manager

Rated 3 out of 5 stars

Forgotten

Great planner, got best deals etc , paid deposit, then all goes downhill..
Dates/times/hotel changed before asking price same tho .
Asked for confirmation invoice updates etc ,, still waiting after asking twice .like we got deposit just forget about them now.

December 10, 2024
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Reply from TravelPlanners

I am sorry that there were any changes to your booking, I do hope that this is all in hand now, but if you need any further information, please do not hesitate to contact me
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Booked a package holiday with Paul…

Booked a package holiday with Paul Corderoy. He was very helpful and delivered on everything we asked for.
Always answered his phone quickly which is a great bonus. Nothing worse than being left in a queue.
Look forward to booking again with Paul.

January 24, 2025
Unprompted review
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Reply from TravelPlanners

Thats great to hear, thank you for sharing your experience
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

USA Road Trip booked with Tyler

I planned to book a surprise birthday road trip in the USA for my fiancés 30th. I found travelplanners online by doing a google search and was skeptical at first as I’ve never heard of them. I can most definitely say it was the best thing I have done! Tyler was my travel planner and I could not recommend him enough. He was so knowledgable which was great as I’ve never been to the USA. He also helped me to make sure the most perfect birthday trip was planned, he has been contactable throughout, and he is genuinely so kind and a helpful person. I asked about a million questions, Tyler never made me feel like I was asking too much and he reassured me throughout. He also accommodated for absolutely everything I requested, and I was able to trust him from the get go which is so essential when working alongside a travel planner. If you book with travelplanners then great, if you request and get to book with Tyler.. even better! I am beyond happy and grateful to have got to book this once in a life time trip and I have already recommended travelplanners and Tyler to all of my family and friends! I will also book all of my future trips with them for sure.

November 19, 2024
Unprompted review
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Reply from TravelPlanners

We are over the moon that you found us, thanks so much for the lovely comments
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Holiday booked to Thailand

I booked my holiday recommended by my daughter. Tyler our travel planner was absolutely amazing very helpful, considerate and trustworthy,I would not have it any other way. I will definitely recommend to all my family and friends

January 23, 2025
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Reply from TravelPlanners

We are thrilled to of been able to help, thank you for the review
Kind Regards
Lisa
Operations Manager

Rated 1 out of 5 stars

Misled me and booked no luggage for our…

Misled me and booked no luggage for our 11 night holiday - this had to be added on at nearly £400 more - very unhappy

January 22, 2025
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Reply from TravelPlanners

We are very sorry for any confusion with your luggage. I do hope that despite this, that you had a great holiday
Kind Regards
Lisa
Operations Manager

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