TravelPlanners Reviews 

957
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, patient, and knowledgeable throughout the entire booking process. Travelers truly appreciate the personalized attention and great deals provided when planning complex multi-destination holidays and memorable group trips. Some reviewers were not happy with the post-booking support, noting occasional issues like missing hotel reservations or unexpected extra expenses. A few customers also mentioned experiencing poor communication and frustrating difficulties when trying to resolve problems with customer service representatives.

What people talk about most

Holidays

Clients share positive opinions on holidays, noting that the booking experience is seamless and stress-free.... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, patience, and lack of pushy sales... See more

Booking process

Customers report positive experiences with the booking process, highlighting helpful and professional agents... See more

Service

Reviewers mention positive feedback about service, highlighting outstanding and seamless booking experiences... See more

Customer service

Users describe positive interactions with customer service, noting that agents are extremely helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having just booked a holiday with Paul I thought I leave a little review. To be fair I must have a bit of a pain having idea of a few different multi location holidays before settling on one. Paul hel... See more

Company replied

Rated 5 out of 5 stars

From the start of the booking of our holiday Paul was so helpful, knowledgeable and helped plan the perfect trip. We travelled to Las Vegas then San Francisco and finally New York. Everything went se... See more

Company replied

Rated 5 out of 5 stars

TravelPlanners sorted my holiday to Walt Disney world Florida. They got me a great price the staff were very helpful and knowledgeable, always available to chat to. Flight with BA, car hire with hertz... See more

Company replied

Rated 5 out of 5 stars

Absolute 5 star service from Paula… she has just booked our group of 7 a fantastic holiday to Orlando next year. Nothing was too much trouble.., Paula was very patient with all our questions & got us... See more

Company replied


Company details

  1. Travel Agency

Written by the company

We have a team of experienced and well trained travel advisors, and you will be assigned your own personal advisor, be given their direct telephone number and email address and looked after like a real person, not a number! At Travelplanners we specialise in tailoring the perfect worldwide holiday itinerary and have negotiated great value rates for flights, hotel and car rental whether you are travelling for business or pleasure.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

957 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(957)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Adam is fantastic and captured every detail we asked for our dream family holiday. I will definitely recommend travel planners to family and friends. Well done team fabulous!

April 15, 2025
TravelPlanners logo

Reply from TravelPlanners

Thank you for sharing your experience with Adam, we are delighted to have been able to help
Kind Regards
Lisa
Operations & Compliance Manager

Rated 5 out of 5 stars

Paula Stanton was fantastic from our…

Paula Stanton was fantastic from our first enquiry to the final holiday (we did swap and change along the way) - knowledgeable, friendly and nothing too much to ask. Highly recommend and now looking forward to our perfectly packaged holiday

Darren

May 1, 2025
Unprompted review
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Reply from TravelPlanners

Thank you so much for the 5 star review, I am thrilled to hear that Paula could help and provide your perfect holiday
Kind Regards
Lisa
Operations & Compliance Manager

Rated 5 out of 5 stars

Excellent service by Paula Stanton and…

Excellent service by Paula Stanton and she couldn’t help enough.

April 26, 2025
Unprompted review
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Reply from TravelPlanners

Thank you so much for the feedback, I am pleased that Paula could help and I will let her know about your review
Kind Regards
Lisa
Operations & Compliance Manager

Rated 5 out of 5 stars

Steve Taylor couldn’t have helped any…

Steve Taylor couldn’t have helped any more with my holiday booking through travel planners! It took me months to finally come to a decision on where and when we were going to be choosing for our holiday. Steve took his time to re-do quotes for me every time I mentioned a different place/ hotel/ date without hesitation! My holiday is a surprise trip for my partners 30th Birthday so was all on me to organise, thank you Steve for answering all my questions (even the silly ones haha)! 10/10 would recommend travel planners to anyone!!

April 10, 2025
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Reply from TravelPlanners

Thank you for sharing the 5 star service that you received from Steve, I am so pleased we could help. I will let him know about your lovely review.
Kind Regards
Lisa
Operations Manager

Rated 3 out of 5 stars

Not user friendly

I don't like you are not taken to the website where you can look at all the holidays on offer. You are taken to filling in a contact. I understand it may e cheeper to do it this way. I would have rather had a look and filter the ones it liked first.

April 14, 2025
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Reply from TravelPlanners

Thank you for your feedback, we appreciate your comments as we are always looking at ways to improve our services.
I will pass this on to the relevant team
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Precise info given out and great prices

Precise info given out and great prices

April 11, 2025
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Reply from TravelPlanners

Thank you for taking the time to leave your 5 star review, we are really grateful and look forward to providing your holiday.
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Booked with Paula and what a superstar…

Booked with Paula and what a superstar managed to exceed our expectations and brought the holiday to Florida a crusade and stay in Miami under our budget with lots of extras. Would recommend you book through this lady as she is so knowledgeable

April 15, 2025
Unprompted review
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Reply from TravelPlanners

I am so happy to read of your exceptional experience with Paula, how great that we were able to get you all that you wanted and under budget too!!
Thank you for sharing this review, we really appreciate it
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

Great

This is our 2nd time using Travel Planners and they offer a great service. We had Paula sort us a dream holiday to Florida this summer and we can’t wait to get out there! She was incredibly flexible and gave us exactly what we were looking for in a holiday. We would absolutely recommend using this company!

April 10, 2025
Unprompted review
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Reply from TravelPlanners

Thank you so much for booking with us again, we are really happy that you are now one of our repeat customers! We cannot wait to help you with anything you need. Kind Regards Lisa, Operations Manager

Rated 4 out of 5 stars

I recently booked a trip through…

I recently booked a trip through TravelPlanners and had a great experience. Their team, especially Paul Corderoy, was super helpful and knowledgeable, answering all my questions and ensuring everything suited my plans and budget. Flights, hotels, and timings were well-organized. I'll definitely use TravelPlanners again for future holidays! Highly recommended!

February 12, 2025
Unprompted review
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Reply from TravelPlanners

I am very pleased to read that you experienced such a great service from our fabulous travel expert Paul, we hope to book you again soon. Kind Regards Lisa, Operations Manager

Rated 5 out of 5 stars

Very helpful

Very helpful. Adam contacted me regularly with my holiday options.

March 12, 2025
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Reply from TravelPlanners

Thank you for the amazing 5 star review, we are always happy to help. Kind Regards Lisa, Operations Manager

Rated 5 out of 5 stars

Great

Paula was brilliant. Really patient and knowledgeable, which was brilliant as we booked our first trip to Disney. Couldn’t fault her and the price was competitive. She called back when she said and was lovely to deal with. Thank you!

March 26, 2025
Unprompted review
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Reply from TravelPlanners

Thank you for sharing your experience with the lovely Paula. We always aim to provide the best prices without compromising on a fantastic service. Kind Regards Lisa, Operations Manager

Rated 5 out of 5 stars

Paul Cordero Travelplanners

This is the third time I have used Travel planner and I have gone back to the same consultant ever time for a reason. Paul Corderoy provides an excellent service and he immediately understands what we wanted. He turned around the requests in a very short timeframe and found us great holidays with a huge saving every time.

March 26, 2025
Unprompted review
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Reply from TravelPlanners

Thank you for your wonderful 5 star review and for your continued custom. I am over the moon that we have been able to give you the best service once again. Kind Regards Lisa, Operations Manager

Rated 5 out of 5 stars

Pre-holiday advice

Paula was a great help during our holiday planning stage. We had four possible companies on the shortlist, but Paula's extremely prompt and detailed responses were a great help and made our decision easy. Her local knowledge was very useful to us too, and we will be calling her before we travel I'm sure.

March 24, 2025
Unprompted review
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Reply from TravelPlanners

Thank you for the fantastic feedback, I love to hear that we gave you the best service. We are always happy to help with any questions that you may have, Kind Regards Lisa, Operations Manager

Rated 5 out of 5 stars

Holiday of my dreams

This was my first time using an online company so with the times of scammers etc I was quite nervous. I have to say though that sales Paul Corderoy was absolutely amazing putting together the trip of my dreams for my forthcoming 60th in July. I wanted to go in March for as it would work out cheaper & not be too hot to walk about. The trip was San Francisco 4 nights & Los Angeles 3 nights flying with Virgin (Delta) airlines from Heathrow. Paul broke down the trip, sorted hotels & flight details with an unbelievable fantastic deal; me being nervous I did pester him a bit asking various questions but he always answered me asap. Now I have been on the trip, and it was absolutely awesome, better than I ever could have imagined. The hotels that Paul picked were in central locations for both destinations, near to all the sights, shops and eateries. In Los Angeles we were upgraded for free and had free bar 5-7pm, breakfast and tapas; making it an extra special experience. We did have a bit of delay on two of flights but apart from that everything was perfect. I would not hesitate to use them again if I went long haul and would definitely recommend this company *****

March 10, 2025
Unprompted review
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Reply from TravelPlanners

You can never be too careful, so I am pleased that you found us. We have over 40 years service and love putting together dream holidays like yours. Your itinerary looked amazing, we are so pleased that you had a great time and Happy Birthday for July!!
Thank you for taking the time to share your experience
Kind Regards Lisa, Operations Manager

Rated 5 out of 5 stars

Highly recommended!

We wanted to plan a family trip to Orlando for a big birthday and didn’t know where to start. We contacted TravelPlanners and were put in touch with Paula, who’s knowledge of the area, the parks, the other attractions and everything else that we needed to know was invaluable. With her assistance, we were able to find the perfect villa in the perfect location and in no time at all, we were all booked up. If you are planning a trip to Orlando, I could not recommend TravelPlanners and specifically, Paula Stanton, highly enough.

October 22, 2024
Unprompted review
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Reply from TravelPlanners

Thank you so much for sharing your experience. We love to hear that we have been able to help our customers to find the best holiday and I am so happy that Paula was able to provide this. Kind Regards Lisa, Operations Manager

Rated 5 out of 5 stars

Florida 2026

Thank you Paula for booking our amazing Florida/Caribbean holiday for next year! Very friendly, informative, and happy to go back and fourth to get the quote just right!
Fab service so far. Thank you

March 19, 2025
Unprompted review
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Reply from TravelPlanners

Thank you for the fantastic review, I will be sure to let Paula know of the wonderful comments you have made,
Kind Regards Lisa, Operations Manager

Rated 5 out of 5 stars

very good and decent price

very good and decent price

March 4, 2025
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Reply from TravelPlanners

Thank you for the star review, we really appreciate that you have shared your experience, Kind Regards Lisa, Operations Manager

Rated 5 out of 5 stars

Orlando holiday

Sean Millar at travelplanners was amazing from the start
Quick quotes sent through and helped so I could get a lower deposit giving me the chance to book the holiday straight away
Would definitely use them again

March 14, 2025
Unprompted review
TravelPlanners logo

Reply from TravelPlanners

We really appreciate you taking the time to share your 5 star experience
Kind Regards
Lisa
Operations Manager

Rated 5 out of 5 stars

We booked with TravelPlanners a couple…

We booked with TravelPlanners a couple of years ago when they sorted out our America and Hawaii trip which consisted of five different destinations and everything in those three weeks went to plan which consisted of 10 flights, 5 hotels and a car higher. So when my husband and I decided we wanted to go to Sri Lanka & the Maldives there was no hesitation to use this company again. We dealt this time with a lady called Shirin Dudhia, she was brilliant at finding the exact holiday we were after and going back and forth to tweak parts of what we wanted to fit into our budget, she came back to us quickly every time, which was a good thing so my husband didn’t have time to change his mind! We are all booked up for our trip away in January 26, thanks to this company once again :0)

March 5, 2025
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Reply from TravelPlanners

Thank you for this amazing review and for thinking of us to book your next trip, I am over the moon that we have been able to help and I will pass on your lovely comments to Shirin
Kind Regards
Lisa
Operations Manager

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