TravelTime Travel Insurance Reviews 

181
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I used TravelTime when I went to New Orleans and I was very pleased. It was a good price for good amounts of cover. It was easy to do and didn’t take long. Since taking it out I get regular emails fro... See more

Rated 5 out of 5 stars

Have had a number of travel policies with traveltime, luckily I haven’t had to make use a claim, so this is based purely on value for money, good cover and very good comms from them. I was particular... See more

Rated 5 out of 5 stars

I've used Travel Time for a number of years and as a person with pre-existing conditions I have always found them value for money. I am very lucky that I have not had to claim on my travel insurance v... See more

Rated 5 out of 5 stars

I've used TravelTime insurance twice before this next month I'll be buying another yearly policy i find insurance post messages very helpful from ian I've found there price not too bad hopefully I'll... See more

Company details

  1. Travel Insurance Company

Written by the company

TravelTime specialises in offering great value Single Trip, Annual Multi Trip and Winter Sports travel insurance. We are based in Westcliff on Sea, Essex and are very proud of the excellent levels of service we provide to our customers both online and by our friendly and professional sales advisors. Our policies offer cover for customers aged up to and including 75 years, so you can easily and quickly choose and tailor your policy to meet your individual needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

181 reviews

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4.8

All reviews

(181)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and personal service

I’ve found the company easy to deal with - they respond quickly to any requests and when I purchased my insurance the whole process was easy and straightforward. The relevant documents arrived quickly via email.

February 3, 2024
Unprompted review
Rated 5 out of 5 stars

Family travel insurance

I have used this company for my travel insurance for the last few years and have never had any issues. It is simple to arrange your policy on line. The policies are very competitively priced. I had no problem making a claim one year and my claim was settled quickly. I would recommend this company to friends and family.

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

I have used Ian’s travel insurance…

I have used Ian’s travel insurance company twice and gained a very reasonable quote for insurance even though there were health conditions to accommodate. Planning 2 holidays this year and will be using the company again. Very pleased with service

March 16, 2023
Unprompted review
Rated 5 out of 5 stars

We have been using Travel Time…value for money

We have been using Travel Time Insurance for a few years without any problems. I chose this company after looking for many hours at other website companies.
After declaring medical needs it was still a reasonable price which we were happy with, hence I booked a holiday and have used ever since.
Also you are kept updated with useful emails on a regular basis.

May 14, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Excellent service great communication all relevant insurance documents sent out by email and at very reasonable pricing will definitely use again.

June 24, 2023
Unprompted review
Rated 5 out of 5 stars

No claim made but good experience so far

As with any insurance it is difficult to give a full review until you make a claim... if you ever have to do one. However, a review based on my experience to date would be five star. I like the approach they take to engaging you and signing up was as easy as could be. The price I believe to be great too.

March 2, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Company

Excellent policy - comprehensive, clearly worded and easy to understand.
Excellent friendly and professional communication throughout and follow up.
The provision of supplementary advice guides for travel requirements and regulations are super helpful.

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great travel insurance

I have bought my policy from TravelTime for the past few years, very competitive pricing and everything is clear. Followed their advice and booked travel insurance as soon as I booked my holiday. They are very clear with medical conditions. I would recommend them to everyone.

February 2, 2024
Unprompted review
Rated 1 out of 5 stars

We took out travel insurance through…

We took out travel insurance through these and were unfortunate enough for my partner who is on the policy also to get food poisoning whilst on holiday.
The claims process is impossible they divert us to csal who will not pay out even on a valid claim. All we get is we need more information which even though they have the information they requested twice they say the email came through blank.
I believe this is a rip off.
Please avoid unless you don’t like your money any longer

November 18, 2023
Unprompted review
TravelTime Travel Insurance logo

Reply from TravelTime Travel Insurance

Thank you for your Review.

We have spoken to you and confirmed that your claim is being handled correctly and within the claims company's agreed service levels. You should receive your claim payment very shortly.

Rated 1 out of 5 stars

I don’t usually give negative reviews but feel this company deserve it

we have been going on holiday since the 1980's. we have always bought travel insurance. last year I was in Rhodes and on the second day could not use or straighten my hand. I thought I had slept on it awkwardly and thought it might go away later in the day. it got worse and started swelling and becoming more painful. the gentleman who owned the hotel we were staying in called his daughter who was a fifth year medical student at Rhodes Hospital. she told me it was not looking good so she asked if I had Travel insurance. i told her we had and she advised me to got to the nearest hospital as they spoke English there and other guests had been without any problems (as I was driving it was only 3 mile away and the wife had to change gear for me ) we followed the instructions and went to a place called Euro Medica. when we got there the reception took our details ( inc all paperwork) and asked us to wait while they checked everything out. 30 minutes later they said everything was fine and i was taken to a triage room. to start they thought it was thrombosis and checked that then it could have been a a fracture so checked that. they took blood samples to check for infections and arrived at the conclusion that it was probably tendonitis so put my arm into a half pot / cast. not great for the second day of the holiday.
we went back to the Hotel and rang the insurance company. They were quite abrupt and said that the insurance would not cover it as it was not the local hospital. we should have gone to the one at the other side of Rhodes town. as you can imagine we just wanted the rest of the holiday to end as quickly as possible. the wife was in tears thinking we would have a large bill to pay. the insurance company never even rang to let us know that i needed to get a doctors note to say i was fit to fly home it was the lady from jet 2 who was the only one that cared.
just before Christmas this year i got the news that it was going to cost me almost 1000 euros and the even though i spoke to the underwriters for the insurance company (they were supposed to ring back on the Tuesday before Christmas but never got back to me) I have come to the conclusion why have i spent 40 years paying holiday insurance when the first time you need them they don't care.
note if you do go on holiday and get injured ring up first even if you have been told by everyone else they've never had a problem getting sorted. don't even take the advice of a medical student that works on the island. may be I was just unlucky but I think I just needed a better insurance company.
the only reason I gave it a 1 star rating is you can't give it a Zero. please stay safe on your holidays

September 4, 2023
Unprompted review
TravelTime Travel Insurance logo

Reply from TravelTime Travel Insurance

Thank you for your Review. We're very sorry to hear about the problems you had and have spoken with you about your experience. As mentioned the medical assistance claims company will be in contact with you in order to finalise your claim.

Rated 5 out of 5 stars

No problems claiming.

We were unfortunate enough to have to claim on our travel insurance (missed ports on a cruise) but Traveltime were great. Every week they gave us an update and within 4 weeks we received our compensation. Every time we had to call them, they answered quickly (only a few minutes of waiting). I've just ordered our next annual insurance with them too.

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

Adding a medical condition…

I had to add a recent medical condition to my policy. I was nervous about the process and the possible unanswerable medical questions that I might face. These fears were unfounded, a very nice approachable lady on the telephone took me through the process. It was surprisingly easy and there was no additional cost to my premium.

October 19, 2023
Unprompted review

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