We were blown away by our new door install. The quality of the manufacture was excellent. Operatives were professional, left no mess and have left us with a superb entrance to our house. The only thi... See more
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Very knowledgeable in the planning phase, explaining the options and the advantages. The survey was done very carefully which proved to be important to get a really good fit. I had 2 parts to the job... See more
Company replied
Our extension was built very much to our satisfaction by Trent Valley two years ago, they have returned promptly to replace a door handle with no fuss. They’re very reliable
Company replied
The customer service was good, nothing was too much trouble. The door fitting went smoothly the guys made sure they cleaned up afterwards. They answered all questions asked and were very pleasant.
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Company details
Written by the company
Trent Valley Windows is dedicated to providing excellent craftsmanship, value for money and outstanding customer service as well as incorporating the latest in product innovation and design. Whether it is windows, doors, a conservatory or solid roof extension product that you require, at Trent Valley Windows we treat every customer as unique.
Contact info
Nottingham, United Kingdom
- 01159 598000
- sales@trentvalleywindows.co.uk
- www.trentvalleywindows.co.uk
4.4
Excellent
292 reviews
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Replied to 100% of negative reviews
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Trent Valley Windows helped us through…
Trent Valley Windows helped us through the planning to the completion of our new conservatory. The whole team from salesman to construction team were experienced and this was highlighted in the finished result. The work was carried out efficiently, cleanly and we were consulted at every stage. We also had all new windows fitted. The old ones were removed new ones installed with minimal damage to the decor. Overall extremely happy with the whole process.
October 24, 2024
Reply from Trent Valley Windows
Good morning Ellen,
Thank you for sharing your experience! We’re thrilled to hear that the process went smoothly from planning to completion and that you’re happy with both the conservatory and new windows. It’s wonderful to know our team’s expertise and care made such a positive impact. Enjoy your beautiful new space!
Warm Regards, The Customer Service Team.
Replaced glass in 1 window in 5…
Replaced glass in 1 window in 5 minutes, covered area before and cleaned glass and sills after.
October 22, 2024
Unprompted review
Reply from Trent Valley Windows
Good morning Glyn,
Thank you for the feedback! We're so glad to hear our team could replace the glass quickly and efficiently, taking care to protect and clean up the area. Your satisfaction means a lot to us!
Kindest Regards, The Customer Service Team.
Work imperfect
After the installation was completed, it rained heavily for several days and the water suddenly seeped into our entrance hall. An inspection of the roof found that installers failed to properly remove old wood after the window installation process, causing gutters to become clogged. This allows rainwater to flow into the house. This is an extremely serious oversight and we cannot accept it.
I emailed the company to complain, but have not received any reply so far.
October 13, 2024
Unprompted review
Reply from Trent Valley Windows
Good afternoon Sharon,
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused by the water leakage. We are committed to resolving this as quickly as possible and ensuring that our team addresses the problem thoroughly.
We understand that the team are in receipt of your email and will be in contact to address the outstanding issues.
Your satisfaction is important to us, and we appreciate the opportunity to make this right.
Kindest Regards, The Customer Service Team.
From the quote to the completion of the…
From the quote to the completion of the installation, Trent Valley kept us informed of all progress of our order. They were very efficient and everything was done when they said. The installation team were extremely competent and went about their work in a friendly, knowledgeable and efficient way. All in all a great experience. Thank you
October 22, 2024
Reply from Trent Valley Windows
Hello Robert,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great experience with Trent Valley from start to finish. It’s fantastic to know that our team kept you well-informed throughout the process and that the installation was done efficiently and as promised. We're especially happy that the installation team made such a positive impression with their friendly and knowledgeable service.
Thanks again for choosing Trent Valley Windows, and if you need anything in the future, we’re always here to help!
Warm Regards, The Customer Service Team.
They are a highly recommendable company…
They are a highly recommendable company offering excellent service.
October 21, 2024
Reply from Trent Valley Windows
Good morning Josephine,
Thank you for your kind words! We're thrilled to hear that you found our service excellent and would highly recommend us. Your recommendation means a lot, and we appreciate your trust in our company.
Kind Regards, The Customer Service Team.
A considerate, hard-working and thoughtful team. Recently my new Conservatory was…
Recently my new Conservatory was installed. The Installation team were thoughtful, patient, considerate of my age and health problems, and very hard working. I was very much at ease with their presence and standard of work. When a couple of problems were discovered, they quickly checked with myself and then contacted the Manager for clarification of the order. At no time did they try to dismiss it as unimportant, or something I would have to accept. Everyone kept me informed as to the progress of the replacement parts ordered. Subsequent teams were pleasant, helpful and easy to deal with, including Management and Office staff during phone calls. I would definitely recommend the Company to any friends who enquire.
August 6, 2024
Reply from Trent Valley Windows
Hello Jackie,
Thank you so much for sharing your experience! We’re delighted to hear that you were comfortable with the installation team and that they were thoughtful and considerate of your health and age. It’s wonderful to know they handled any issues promptly and kept you well-informed throughout the process.
We’re also happy that our subsequent teams, management, and office staff were pleasant and helpful during your interactions. Your recommendation means a great deal to us, and we truly appreciate your kind words.
If you need anything further, please don’t hesitate to reach out. Warm Regards, The Customer Service Team.
outstanding customer services
We had our windows and doors replaced by Trent valley windows back in May 2022, recently the front door was catching the bottom and a bit difficult to close. After I contacted TW, they sent engineers to resolve the problem in a timely manner and provided outstanding customer services!
September 19, 2024
Unprompted review
Reply from Trent Valley Windows
Hello Zoe,
Thank you for your feedback! We're thrilled to hear that your issue was resolved quickly and that you were happy with the customer service from Trent Valley Windows. It's great to know that our engineers were able to carry out the remedial work efficiently and that you're satisfied with the overall experience. If you ever need anything else, don't hesitate to reach out!
Have a good day, The Customer Service Team.
Poor customer service / Great fitters
Sadly i have to give them a 1 star, let’s start at the beginning;
- ordered windows (Nov 23) and survey completed
- phone call to say they wanted to do a second survey; second person clearly smoked 60+ a day, but also clearly didn’t want to be doing the job
- job delayed & delayed - finally started fitting in march, however the survey’s hadn’t picked up they needed scaffolding- that was an extra 2.5k please!!!
- finally fitted in April (only good point is the fitters are really friendly & polite)
- old leaded lights taken for putting into new double glazed units, told would be 4 weeks approx.
- finally came to fit them mid July 3 months later! But one was broken & they had all be put into the wrong size units!!!! But was told it would take about 6 weeks,
- after 8 weeks phoned several times / left messages of toms they were going to call me back - but no returned calls
- late September, still no stained glass! Suppose to have phoned me back - guess what - yep you have got it!!
Such a pity, because the windows are really good & the fitters superb. I was until they messed me about again going to give them a 3 star.
Honestly do your self a favour - avoid!
September 24, 2024
Unprompted review
Reply from Trent Valley Windows
Dear Dave,
Thank you for taking the time to leave your review, and we're truly sorry to hear that our service has fallen short of our standards, and for that, we sincerely apologise.
We recognise that delays, communication breakdowns, and the issues with the stained glass and scaffolding have caused you significant frustration. This is certainly not the level of service we strive for, and we're actively working to prevent such problems from happening in the future.
We appreciate your kind words regarding the quality of our windows and the professionalism of our fitters. Our colleague is actively working with the company regarding the stained glass units and will be keeping you informed of the progress and ensure everything is resolved as quickly as possible.
Once again, we apologise for the inconvenience, and thank you for bringing this to our attention.
Kindest Regards, The Customer Service Team.
Reply from Trent Valley Windows
Hello Kulvir,
Thank you for your kind words! We're delighted to hear you found our service friendly, reliable, and great value for money. We appreciate your support!
Warm Regards, The Customer Service Team.
Trent Valley windows replacement conservatory
We had a replacement conservatory by Trent Valley Windows last week. The process from order to completion was done smoothly and professionally. We were very pleased with the work carried out by our installers Sam and Oliver. They worked extremely hard and the finished product was of a very high standard.
We would recommend Trent Valley windows.
September 3, 2024
Reply from Trent Valley Windows
Dear Richard,
Thank you so much for your wonderful review! We’re thrilled to hear that your conservatory installation went smoothly and professionally. It’s great to know that Sam and Oliver’s hard work and dedication resulted in a high-quality finish you're happy with. We’ll be sure to pass along your kind words to them.
We truly appreciate your recommendation and are delighted that you had a positive experience with Trent Valley Windows. If you need anything in the future, don't hesitate to reach out!
Kindest Regards, The Customer Service Team.
Trent Valley were excellent…
Trent Valley were excellent when contacted and responded quickly and efficiently to a small issuE.This was resolved by a very polite and skilled engineer.
August 29, 2024
Unprompted review
Reply from Trent Valley Windows
Good morning Kay,
Thank you for your feedback! We're pleased to hear that the team responded promptly and efficiently to resolve your issue. It's great to know that our engineer provided polite and skilled service. If you need further assistance in the future, feel free to get in touch!
Many Thanks, The Customer Service Team.
Disolved
Ordered windows through trent valley windows. On the due date of fitting ,didn't turn up,on phoning up told it would be in 2 days time .West Yorkshire windows turned up to do the windows. Within minutes of turning was told they couldn't fit the top window as there were no lintels fitted. IT seems the person who did the survey regularly makes the mistake of not checking.
So we are still waiting to hear back to resolve the problem and have the windows fitted.
According to Gov website Trent valley windows was Desolved 19th July 2024.
August 29, 2024
Unprompted review
Reply from Trent Valley Windows
Good afternoon Mr Beaver
Thank you for bringing this situation to our attention. We're genuinely sorry for the inconvenience you've experienced with your window installation. We understand how frustrating this delay must be, especially given the issues with the survey.
Please rest assured that we are taking your concerns seriously and will work to resolve the problem as quickly as possible. A member of our team will contact you promptly to provide an update in due course.
We also want to clarify that Trent Valley Windows has undergone changes, and while the company Trent Valley Windows Ltd was dissolved as of July 19th, 2024. The company is under new ownership and are still committed to fulfilling our obligations and ensuring that all work is completed to our customers' satisfaction.
Thank you for your patience, and we appreciate your understanding as we work to resolve this issue.
Best Regards, The Customer Service Team.
Fuss free glazed wall panel replacement.
We recently had a double glazed wall panel mist slightly. This was part of the fabulous orangery knock through extension that Trent Valley built for us in 2019. One phone call, a couple of photos emailed, sorted, no fuss, no argument. The guy that came to replace the panel was cheerful and friendly, got the job done quickly with no mess. We had our house double glazed by TV many years ago and on each of the small number of occasions we have needed support they have been exactly the same, no arguments, just get it sorted. We have been very happy with Trent Valley for many years.
August 20, 2024
Reply from Trent Valley Windows
Hello Mr Collister,
Thank you for your wonderful feedback! We're thrilled to hear that your experience with Trent Valley Windows has been consistently positive over the years. It's great to know that our team was able to address the recent issue with your double glazed wall panel promptly and without any hassle. We always aim to provide quick, friendly, and efficient service, and we're glad that we've been able to meet your expectations once again. Thank you for your continued trust in Trent Valley Windows!
Kindest Regards, The Customer Service Team.
Trent valley windows
Trent valley windows were able to understand and quote for what I required, brick work was required so more than just replacing windows. The work started on schedule and was mostly completed within a week. There was minimal mess and all rubbish was removed. There was a problem with plasterers not turning up, and there seemed to be a breakdown in communication between the company and the plasterers. However the work was completed in due course. Payment was made in stages. Acknowledgement of payments would have been reassuring. Generally very satisfied with only some minor issues.
August 13, 2024
Reply from Trent Valley Windows
Good afternoon Ian,
Thank you for sharing your experience with Trent Valley Windows. We're glad to hear that the overall process, from understanding your requirements to completing the work, went smoothly and met your expectations. We apologise for the inconvenience caused by the plasterers not turning up as scheduled and the communication issues that followed. We'll take your feedback into consideration to improve our coordination and ensure better communication in the future.
Your satisfaction is important to us, and we're pleased that the work was completed to your complete satisfaction. Thank you for your trust, and we appreciate your honest feedback.
Best regards, The Customer Service Team.
New doors
New doors look lovely , good quality and reasonable price . Fitters and customer service are excellent
August 15, 2024
Unprompted review
Reply from Trent Valley Windows
Dear Amanda,
Thank you so much for your review of the installation. We're delighted to hear that you're very happy with your new doors and that our fitters and customer service team met your expectations. Your satisfaction is our number 1 priority, and we appreciate you taking the time to share your experience. Thank you again for choosing us, and please don't hesitate to reach out if you need anything further.
Have a good day, The Customer Service Team.
Poor
Wish I could share the photos of my £23.000 spend. Parts missing - Door frame manufactured faulty- inner security latches missing - window end caps not fitted - 12 phone calls - 2 emails and waiting for an urgent resolve. Promised a call back yesterday after a meeting with the supplier- never arrived. Chased today again promised a call back never happened…
August 2, 2024
Unprompted review
Reply from Trent Valley Windows
Good morning Kyle,
Thank you for bringing this to our attention, and we sincerely apologise for the issues you've encountered with your installation. We are deeply concerned to hear about the lack of follow-up in communicating the required remedial works. This is not the level of service we strive to provide.
Please rest assured that we are treating this matter with the utmost urgency and we will be in touch to arrange a resolution as soon as possible.
Your satisfaction is important to us, and we are committed to making this right. Thank you for your patience, and we will be in contact shortly to address all your concerns.
Best Regards, The Customer Service Team.
Don’t bother with this company
Don’t bother with this company
Wanted a new replacement window but wouldn’t come out if under £1000. No job shouldn’t be too small. In fact next door want a new conservatory but the after I told them about my experience they are not going to bother with this company.
July 27, 2024
Unprompted review
Reply from Trent Valley Windows
Dear Alan,
Thank you for sharing your feedback, and we're sorry to hear about your experience. We understand your frustration and apologise that our service did not meet your expectations. While we do have certain policies in place, we recognise that every customer's needs are important, and it's disappointing to hear that we were unable to assist you on this occasion.
We appreciate you bringing this to our attention, and we will review our approach to ensure we better serve all potential customers in the future. If there's anything more we can do to assist you, please don't hesitate to reach out. Your feedback is invaluable, and we hope to have the opportunity to regain your trust.
Kindest Regards, The Customer Service Team.
Do not trust this company
Do not trust this company! This is brand new and look at it! Not tied into the house and major defects inc the drain not even connected. The company has not even finished and failed two turn up to fit a window just contestant lies. Left a customer who has cancer and a pregnant wife in an unsafe house with a boarded up window for to weeks!
Update: Not even a sorry by phone! This build is that bad and unsafe it had to be knocked down and started again! the customer team is a waste of space, instead of salting sorry it’s and I quote “ our driver could be in a accident” we’re actual you don’t have a clue and full of lies to get customers off the phone and then don’t call back!
July 13, 2024
Unprompted review
Reply from Trent Valley Windows
Dear Steve,
We are deeply sorry to hear about your negative experience. Your feedback is very important to us, and we recognise your challenging personal circumstances. We take any concerns very seriously and our team have returned to your project to undertake the necessary rectification work to ensure the finished product meets the high standards we strive to achieve. We apologise for any delays and lack of communication you’ve experienced, this is not reflective of our standards, and we are committed to delivering a high-quality project. Thank you for bringing this to our attention, and we apologise once again for the inconvenience and distress you have experienced.
Warm Regards, The Customer Service Team.
order to replace doors and windows.
I placed an order to replace doors and windows in April 2024. The technician came and to compete the job by 7 June 2024. After removing the old windows and doors they realised one of the door measurement was incorrect. They tried to adjust the door on the site, but it still rubs the celling when open it. Secondly the glass panel for the second door was never ordered or supplied.
They put a wooden panel to cover it and promised this will be done with in a week. No one turned out complete the job.
I raised this issue with the company and now all the issue resolved. Happy with the overall work. Both the fitters Marcus and Aaron has done a good job.
June 7, 2024
Unprompted review
Reply from Trent Valley Windows
Good morning Vikram,
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you've experienced with the installation of your new doors and windows.
We are deeply sorry to hear about the incorrect door measurement and the missing glass panel. This is certainly not the level of service we strive to provide. I assure you that we take your concerns very seriously and will address them immediately.
Thank you for your patience in resolving these issues and we are delighted the installation was completed to your satisfaction by Marcus and Aaron.
Have a very good day, The Customer Service Team.
Builders worked incredibly hard…
Builders worked incredibly hard professionally and tidied up after themselves.
Communicated well and made everything feel safe for us as a family when they were on site 👍
May 2, 2024
Reply from Trent Valley Windows
Good morning Julian,
Thank you for your review. We are pleased the building work was completed satisfactorily and really appreciate your recommendation.
Kindest Regards, The Customer Service Team.
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