Trewarne Fine Jewellery Reviews 136

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

This store and the lovely jewellery they offer is outstanding, and I am completely captivated with it. They take the time to understand their clients' individual wants and events, and provide inspired... See more

Rated 5 out of 5 stars

I would recommend this store to anyone looking for lovely jewellery. All of their things are fantastic and unique, from watches to rings to necklaces and bracelets! I purchased a necklace and am reall... See more

Rated 5 out of 5 stars

This company and the beautiful jewellery they offer are fantastic. They take the time to learn about their customers' individual requirements. Trewarne made purchasing these lovely earrings incredibly... See more

Rated 5 out of 5 stars

Recently had my Mums engagement and wedding rings resized by Trewarne. Her wedding ring, which had not been taken off since Dad put it on in 1959, also needed repairing as it had been cut off when Mum... See more

Company details

  1. Jewelry Store
  2. Clothing Store

Information provided by various external sources

The Trewarne family have been making people feel happy with jewellery since 1932. We specialise in diamond engagement and wedding rings. We are premier retailers for the following brands. Hearts On Fire, Ole Lynggaard Copenhagen, Melbourne Goddess, Hermitage Diamonds, Kenzo, Nina Ricci plus many more. We have two stores located at 234 Collins Street, Melbourne CBD and Southland Shopping Centre.


Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

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Rated 5 out of 5 stars

Wonderful Service at Trewarne

John at Trewarne assisted us in purchasing our Engagement and Wedding rings in late 2014. John's knowledge & advice on diamonds and settings was fantastic, we wouldn't have gone anywhere else. We now have the perfect rings to wear for the rest of our lives. Thank you John!

March 11, 2015
Unprompted review
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Reply from Trewarne Fine Jewellery

Thank You Rob. We are so glad that you are happy with your rings. It's amazing to hear this feedback from our clients.

Rated 5 out of 5 stars

Friendly efficient service

This time I only needed a leather watchband replaced. Some stores make you feel bad about small purchases. The Trewarne person was patient and helpful while I made my choice. They had lots of stock to chose from. And she fitted the new band quickly while managing to be polite about my grotty old band.
I happily go back for a bigger purchase.

March 11, 2015
Unprompted review
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Reply from Trewarne Fine Jewellery

Hello Steven. Glad we could help out with your watch band. Hope to see you again soon.

Rated 5 out of 5 stars

Very pleasant shopping at your Southland store

We were greeted well and showed every effort to help us with our purchase. We are delighted with our watch and also the after sale follow up. Thank you

February 27, 2015
Unprompted review
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Reply from Trewarne Fine Jewellery

Thank you for your business and the feedback, much appreciated.

Rated 5 out of 5 stars

Knowledgeable and fabulous service

Tried several jewelry stores and Trewarne made buying my wedding band an absolute breeze! Tried a ring that I wouldn't think would look good with my engagement ring and it ended up being the one - obviously knows her stuff. Couldn't be happier!

February 18, 2015
Unprompted review
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Reply from Trewarne Fine Jewellery

Wonderful news, thanks for letting us know.

Rated 5 out of 5 stars

Friendly, helpful, relaxed, attentative

Met with a delightful and friendly staff member who was more than happy to explain options and provide ideas. I very much appreciated the extra gift as it was my birthday!

February 18, 2015
Unprompted review
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Reply from Trewarne Fine Jewellery

Your most welcome, thank you for the feedback.

Rated 5 out of 5 stars

Great service and very polite

Staff members were able to answer all questions and offer alternative choices

February 18, 2015
Unprompted review
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Reply from Trewarne Fine Jewellery

Thanks for the feedback Linda. Please get in touch if we can be of any more service, thanks.

Rated 5 out of 5 stars

Perfect Customer Service

Victoria at the South Melbourne store couldn't be more polite or helpful (I don't think!) She was a pleasure to deal with and continually kept me informed of the status of my service orders.

Although I didn't purchase anything on this occasion, they carry a beautiful range of jewellery and I will definitely shop there in future.

February 6, 2015
Unprompted review
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Reply from Trewarne Fine Jewellery

Hi Alisha, thank you for the kind words regarding Victoria. Hopefully we see you again soon.

Rated 5 out of 5 stars

Excellent Personal Service

I went in looking for a "special piece of jewellery" that would celebrate the birth of my first child. I gave the associate a few specifications and she brought out a few pieces for me to look at. I was able to choose my purchase almost immediately. She also offered to clean my Hearts on Fire wedding ring set.
I'm thankful that she didn't try to sell me something I wasn't there for and grateful for the excellent personal service I received. I will shop there again in the near future. Thank you for also accepting American Express, my favourite and preferred method of payment.

January 31, 2015
Unprompted review
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Reply from Trewarne Fine Jewellery

Hi Stephanie. Always good to hear that our customers are happy, thanks

Rated 5 out of 5 stars

New watch battery.

I received excellent service. Thank you.

January 29, 2015
Unprompted review
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Reply from Trewarne Fine Jewellery

Thanks for the feedback, glad your happy !

Rated 4 out of 5 stars

Great service.

Helpful and understanding.

January 15, 2015
Unprompted review
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Reply from Trewarne Fine Jewellery

Glad to hear your feedback Nicole, thanks

Rated 4 out of 5 stars

Great selection of fine jewellery

First time I have visited Trewarne fine jewellery. Great variety of jewellery with impressive customer service. A pleasure to shop at Trewarne

January 14, 2015
Unprompted review
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Reply from Trewarne Fine Jewellery

Glad to hear your first visit was a pleasure. If we can help again in the future with anything please come and visit.

Rated 4 out of 5 stars

Spontaneous purchase

Typical male out Christmas Shopping. Earlier present idea had to be changed, walked pastthe stor and wasimpressed at unique jewellery on display. Walked past but eventauly found my way back and purchased earinsand necklace for my wife's Christams present.

Very happy with service and advice.

Only isue was with the gift wrapping, didnot need the promotional sticker and ribbon.

Will certainly recommned to others

January 14, 2015
Unprompted review
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Reply from Trewarne Fine Jewellery

Hello Vincent, glad to hear that you are happy with your purchases. Hope to see you again.

Rated 3 out of 5 stars

Good service but missed signature on diamond certificate

All in all good service, but they didn't sign the certificate of transfer of ownership for a diamond that I bought... Meaning I have to go back. Just a hassle.

December 12, 2014
Unprompted review
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Reply from Trewarne Fine Jewellery

Hi Slavik, sorry for the oversight. We are glad it got signed for you in the end.

Rated 4 out of 5 stars

Hearts On Fire engagement ring

Outstanding customer service from both branches we visited.
However, ring we purchased was advertised as having a G colour diamond, but the GIA certificate we obtained for it said H. As such, the valuation we received was 10% less than the price we paid for it and was told that would have been an appropriate price for a G.

December 8, 2014
Unprompted review
Rated 5 out of 5 stars

Wonderful shopping experience in buying my ENGAGEMENT RING!

I purchased my engagement ring and wedding bands at Trewarne Jewellers. I chose the Hearts On Fire beloved design and using the centre diamond they chose for me which is great! Their staff had ordered few of the centre diamonds for me, helping me and giving me advice to choose the best diamond. They also gave me advice on choosing an emerald wedding band which fits my engagement ring perfectly! It is very unique idea. I love it so much! They are absolutely very experienced staff and keen to help their customer out.

December 5, 2014
Unprompted review
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Reply from Trewarne Fine Jewellery

Thanks Jennifer. We are glad you are happy with your rings. See you soon.

Rated 5 out of 5 stars

Beautiful jewellery and great service

I have visited Trewarne Jewellers in South Melbourne on a number of occasions and purchased several beautiful items from them. The store is equisite, their stock is stunning and the staff are incredibly knowledgeable and helpful.

Particuly love their range of Ole Lynggaard bracelets and sweet drops.

Highly recommend for service, quality and price

December 3, 2014
Unprompted review
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Reply from Trewarne Fine Jewellery

Thank you Gail. We look forward to seeing you in-store again.

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