Trinity Finance Reviews 702

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making the mortgage process simple and stress-free. Many people highlight the exceptional customer service, noting that advisors are patient, understanding, and always willing to explain things clearly. Reviewers frequently mention the quick response times and efficient communication, which contributes to a smooth and easy user experience. People appreciate the dedication of the team in finding the best deals and providing constant updates, ensuring a seamless journey from start to finish. However, some customers also noted concerns regarding the advice received, leading to dissatisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Consumers consistently express satisfaction with the response times. Reviewers highlight that staff are quick... See more

User experience

Customers consistently report positive experiences, highlighting a smooth and stress-free process. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dean Murray made the whole mortgage process simple and stress-free from start to finish. He took the time to understand my situation and found the best deal available, explaining every step clearly... See more

Rated 5 out of 5 stars

Worked with Louis Chalk who guided me through the process of acquiring a mortgage. His advice and patience were invaluable for me as a first time buyer. Very quick response to queries and explained... See more

Rated 5 out of 5 stars

Hello What made my experience, Well I explained I have ADHD and Autism, Dean Murray & Vince Spicer both worked with me really well, I felt combatable and trusting in how they were dealing with... See more

Rated 5 out of 5 stars

Working with Vince and Dean was an absolute pleasure from start to finish. They made the mortgage process smooth, transparent, and stress-free. Both were incredibly knowledgeable, always available to... See more


Company details

  1. Mortgage Broker

Information provided by various external sources

Whether you’re a first-time buyer, remortgaging, moving home, investing in property or simply taking control of your finances, a mortgage is a big decision. A dedicate team of mortgage experts are here to help you every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

702 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent service

Excellent service. Maria was very helpful and supportive throughout our mortgage application process. I will recommend this service to everyone.

March 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service provided by Bijal S

Bijal was an excellent mortgage broker throughout.
She was very diligent and thorough the process.
She was also clear in her requests for information, and timely in providing her recommendations and explaining the available options.
Thanks so much to the team at Trinity Finance for making things so smooth!

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

Melanie Cook is amazing to work with!

Melanie thoroughly researches the market and finds the best product that will work for you. Melanie always answers your questions and quickly gets the process moving.

Trinity's post offer team also makes the process easier and gives support throughout! Thank you Vince!

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Remortgage

Trinity and Jonathan Smith recently helped us with our remortgage. Not only did he secure us a great deal, far better than we thought we would get, he also provided us with invaluable support throughout the process.

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you!

Can’t explain my level of gratitude towards Alasdair and his team and trinity finance. His knowledge of the market is superb and was brilliant throughout the whole mortgage process as a first time buyer. Thank you!

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Best experience

We want to confess that buying a house was the biggest step for us and Melanie Cook advice and support before we were ready to buy. She helped us with financial advice, guiding us in every decision, then she was with us the whole time, late night, early morning, Monday to Sunday sometimes: from choosing the best house, submitting and negotiating the offer, law firm, home insurance, life insurance, she was by our side until we got the keys. She put her soul in what she is doning. Thank you.

July 3, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. All staff were very helpful and polite. Overall the process of getting my mortgage happened efficiently and we were kept up to date with everything. Would highly recommend.

December 28, 2023
Unprompted review
Rated 5 out of 5 stars

Extremely happy with the service…

Extremely happy with the service provided by my mortgage broker Fiazal Sheikh. He is a thorough professional and very helpful person. Throughout the home buying process he was very responsive and always replied to any of my questions very quickly. He managed to secured better interest rate with the lender when the interest rate started going down and my completion date was nearby. He cares about his clients and always thinks about helping them out. I highly recommend Faizal. If you are a first time buyer or renewing your mortgage please speak to Faizal.

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend Dean at Trinity…

Highly recommend Dean at Trinity Finance - made FTB mortgage application a cinch! Was so easy to communicate with, highly contactable and knowledgeable about his field

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Lisa and Chloe - Trinity Finance

My boyfriend and I are first time buyers and quite honestly had no idea what we were doing! My brother recommended Lisa from Trinity Finance and WOW was he right about how good she is (and Chloe!). My boyfriend and I unexpectedly saw a property we love go up for sale online in a place we love and so we contacted Lisa to get the ball rolling. Within a day or two, she had taken all of our details, checked our paperwork and got us a mortgage in principle. With this, we were able to view the property and put an offer in within a couple of days. The day after our offer got accepted (yay!), Lisa and Chloe went ahead with our full mortgage application which got accepted by the bank within 10 days! So in a space of two weeks, we have gone from knowing absolutely nothing to accepting a mortgage on a property we cannot wait to get into. It’s such a daunting experience for first time buyers but Lisa and Chloe have made this so smooth running! They are friendly and attentive, with contact being back and forth regularly in relation to paperwork and progress - thank you so, so much for all of your hard work, we are so pleased that we went with you. Absolutely faultless x

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

Just want to say a huge thank you to…

Just want to say a huge thank you to Billie for helping us buy our first home. She made the process go so smoothly and has made sure we understood every step of the process. We could not recommend Billie and Trinity Finance enough!

August 11, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent and desiccated mortgage…

Excellent and dedicated mortgage brokers:
They helped me get the mortgage that is suitable for me in July 2023. Billie my mortgage broker was Very professional, warm and welcoming -
Thanks Billie

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

Thanks Rasit Gundogdu!

I highly recommend Rasit Gundogdu, he helped me to get a great mortgage offer with very good rate especially in this market. He handled a quite complex case with a great patience. He is also very positive and quite calmer. That helped us a lot as a first time buyer. He not only help us with mortgage offer , but also help us about what to buy, important criteria like housing, calculations, rules, areas etc… , We changed one house with his guidance and we are very happy with offer. We look forward to working with him again. Thanks Rasit, Great guy, Big Potential

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

The experience i received from the…

The experience i received from the company was so fantastic especially Lisa. I'm so happy and appreciate their effort to support me achieve good offer.
My words can not stop to say thank you.

November 18, 2023
Unprompted review

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