Trinity Finance Reviews 702

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making the mortgage process simple and stress-free. Many people highlight the exceptional customer service, noting that advisors are patient, understanding, and always willing to explain things clearly. Reviewers frequently mention the quick response times and efficient communication, which contributes to a smooth and easy user experience. People appreciate the dedication of the team in finding the best deals and providing constant updates, ensuring a seamless journey from start to finish. However, some customers also noted concerns regarding the advice received, leading to dissatisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Consumers consistently express satisfaction with the response times. Reviewers highlight that staff are quick... See more

User experience

Customers consistently report positive experiences, highlighting a smooth and stress-free process. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dean Murray made the whole mortgage process simple and stress-free from start to finish. He took the time to understand my situation and found the best deal available, explaining every step clearly... See more

Rated 5 out of 5 stars

Worked with Louis Chalk who guided me through the process of acquiring a mortgage. His advice and patience were invaluable for me as a first time buyer. Very quick response to queries and explained... See more

Rated 5 out of 5 stars

Hello What made my experience, Well I explained I have ADHD and Autism, Dean Murray & Vince Spicer both worked with me really well, I felt combatable and trusting in how they were dealing with... See more

Rated 5 out of 5 stars

Working with Vince and Dean was an absolute pleasure from start to finish. They made the mortgage process smooth, transparent, and stress-free. Both were incredibly knowledgeable, always available to... See more


Company details

  1. Mortgage Broker

Information provided by various external sources

Whether you’re a first-time buyer, remortgaging, moving home, investing in property or simply taking control of your finances, a mortgage is a big decision. A dedicate team of mortgage experts are here to help you every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

702 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent service

My sister and I would highly recommend Berkin as a mortgage broker. Throughout the process, Berkin demonstrated exceptional professionalism, excellent communication skills and was great at finding the best mortgage solution for our needs.

Berkin is efficient who was always easy to reach and responded to our queries quickly. We would not hesitate to work with him again and would highly recommend him to anyone looking for a mortgage.

Also, big thank you to Chloe for assisting Berkin and us.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

First time buyer, recommended Louis by a friend…

We were recommended Louis by a number of friends that he had also sorted their mortgages for, and he did not Disappoint. As a first time buyer with little understanding of the process, Louis was so helpful and made it a lot easier to navigate, he really did go above and beyond to help us. I can't thank him enough.
Would recommend to anyone.

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, very professional and very helpful. Always gonna explain in detail and provide all possible information. Our advisor was Dzaneta and we recommend her 100%

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Berkin and Chloe at Trinity Finance. They were professional, knowledgeable, and dedicated to securing the best mortgage terms for me. Communication was clear and timely, making the process stress-free. They kindly explained not just the mortgage but other steps as well. This was extremely valuable for me as a first-time buyer. Their dedication and support were exceptional, resulting in a mortgage that exceeded my expectations. I highly recommend Trinity Finance for its outstanding service and expertise.

July 2, 2024
Unprompted review
Rated 5 out of 5 stars

Lee Oliver helped where nobody else could

We were advised to speak with Lee Oliver after our previous mortgage advisor was unable to secure any offers, and he did a fantastic job of finding a lender and successfully applying on our behalf. The whole process was straightforward and easy, with great support from Jasmine Rickard too. We would 100% recommend getting in touch with Lee - he will be our first call in future.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Berkin and Chloe

Berkin and Chloe Thank you so much for your support during my mortgage application. Your quick responses, clear instructions and user friendly system made the process much easy for me.

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great gob!

We are very happy with work of Ellie and Chloe from Trinity Financed on Welling. They are friendly, timely informed us about the status of our case, negotiated great deal with bank for us. Highly recommend!

June 18, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, really personal in his approach. True example of “sit back and relax”. I got more than I anticipated. Thank you Ben.

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

What can I say other than brilliant…

What can I say other than brilliant service ! Lee is professional approachable and he really worked hard to help me find the best product for my impending purchase . If you want need a stress free service cannot rate Lee and Trinity Finance enough !

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

My husband and I were recommended Louis by a colleague and have been delighted by his support throughout the process of acquiring a mortgage. Louis has delivered a consistently timely, valuable and effective service and has been incredibly helpful in answering the abundance of questions we had along the way. He is knowledgeable, professional and communicated clearly throughout. We would highly recommend Louis and his team.

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

5 star service from Dean Murray

I honestly cannot recommend this company more. This is the third time I have dealt with Dean Murray, but this time it was quite a complex mortgage renewal (buying ex out of the marital home). He provided great advice but in a way that I could understand, and it was dealt with faster than I would ever have expected. Thank you SO much for a 5 star service. Have recommended Dean an Trinity before and will continue to do so.

May 7, 2024
Unprompted review
Rated 5 out of 5 stars

Dzaneta and Patrycja are a dream team

Dzaneta and Patrycja are a dream team! I can’t recommend enough these two lovely and very efficient ladies! All my questions were always answered in depth even outside working hours. Thank you so much ladies for making the process so easy!

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

First Time Buyer

As a first time buyer with 0 understanding of the process, Lee Oliver was fantastic and removed all the stress. Managed everything remotely via teams calls and was always very prompt in answering phone calls and emails. Would recommend to anyone.

March 29, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Throughout the whole process of remortgaging our property, Alasdair has been incredibly helpful and clear at the steps we needed to take. He helped find the best products on the market, which wasn’t easy due to that very brief PM we had, and he secured these deals swiftly. I have since recommended Trinity Finance to a colleague.

April 28, 2024
Unprompted review
Rated 5 out of 5 stars

Trinity Finance

Trinity Finance have been extremely helpful from the outset. Dean Murray has been the mortgage advisor dealing with my case, and he always has time for me. He answers my emails, calls and texts without delay, even out of hours. He explains everything very clearly, but has the patience to explain things again if I need it!
His colleague Vince Spicer has also been very efficient via email so far.
I would certainly use them again.

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience working with Trinity…

Great experience working with Trinity Finance. From the beginning Lisa has been very helpful and always available for any questions we had, she explained everything clearly and was very helpful and informative but never made us feel pressured in making any decisions.

Lisa and Chloe kept me updated every step of the way! They have both been really friendly and ensured things were being completed as quickly as possible.

This was a very positive experience and they definitely made the process seem less daunting and easier being a first time buyer. I would definitely recommend them!

April 5, 2024
Unprompted review

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