Trinity Finance Reviews 702

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making the mortgage process simple and stress-free. Many people highlight the exceptional customer service, noting that advisors are patient, understanding, and always willing to explain things clearly. Reviewers frequently mention the quick response times and efficient communication, which contributes to a smooth and easy user experience. People appreciate the dedication of the team in finding the best deals and providing constant updates, ensuring a seamless journey from start to finish. However, some customers also noted concerns regarding the advice received, leading to dissatisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Consumers consistently express satisfaction with the response times. Reviewers highlight that staff are quick... See more

User experience

Customers consistently report positive experiences, highlighting a smooth and stress-free process. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dean Murray made the whole mortgage process simple and stress-free from start to finish. He took the time to understand my situation and found the best deal available, explaining every step clearly... See more

Rated 5 out of 5 stars

Worked with Louis Chalk who guided me through the process of acquiring a mortgage. His advice and patience were invaluable for me as a first time buyer. Very quick response to queries and explained... See more

Rated 5 out of 5 stars

Hello What made my experience, Well I explained I have ADHD and Autism, Dean Murray & Vince Spicer both worked with me really well, I felt combatable and trusting in how they were dealing with... See more

Rated 5 out of 5 stars

Working with Vince and Dean was an absolute pleasure from start to finish. They made the mortgage process smooth, transparent, and stress-free. Both were incredibly knowledgeable, always available to... See more


Company details

  1. Mortgage Broker

Information provided by various external sources

Whether you’re a first-time buyer, remortgaging, moving home, investing in property or simply taking control of your finances, a mortgage is a big decision. A dedicate team of mortgage experts are here to help you every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

702 reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Melanie (ably assisted by Vince) did a…

Melanie (ably assisted by Vince) did a great job in getting us a mortgage when we didn’t think we would manage to get one. Both older, husband in 60’s and part time with income from different sources, we found lenders would only take earned income into account and another mortgage broker found the same. Melanie didn’t give up and managed to get us a mortgage with a mainstream lender. She was proactive and responsive and we are very grateful.

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Support and Expertise from Ben Harrington

Ben Harrington at Trinity Finance provided outstanding support throughout my house-buying journey. From day one, he was proactive, approachable, and always available to offer advice based on his extensive knowledge.

Ben went above and beyond, even helping me secure better mortgage rates multiple times during the process. His dedication and expertise made a potentially stressful experience much more manageable.

I was recommended to Ben by a friend, and I’ll definitely continue using Trinity Finance for future property purchases and remortgages. Highly recommend to anyone seeking professional, reliable mortgage advice!

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Shaun was my broker

Shaun was my broker. His thorough and professional tells you the truth and guides you through the whole process. He works for you firstly and he is concise and on point.
Best mortgage experience in 26yrs for me.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

This company is very professional

This company is very professional, serious and responsible work, enthusiastic to help customers, thoughtful for customers, very careful and friendly. The email response is very timely, and a lot of things will help us consider and help solve problems. Highly recommend such a good company. Great thank you for Lisa and chloe.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Service by Lisa at Trinity…

Outstanding Service by Lisa at Trinity Finance!

I had the pleasure of working with Lisa from Trinity Finance, and I can’t recommend her enough! From the very start, Lisa was incredibly professional, knowledgeable, and supportive. She guided me through every step of the process, always making sure I understood my options and helping me make informed decisions. Her attention to detail and ability to simplify complex matters made the entire experience smooth and stress-free.

What stood out the most was Lisa's dedication to finding the best mortgage solution tailored to my needs. She was always available to answer questions and went above and beyond to ensure everything was in place on time. It’s rare to find someone who genuinely cares about their clients, and Lisa is truly exceptional in that regard.

If you’re looking for someone who is not only great at what they do but also kind, patient, and highly professional, Lisa at Trinity Finance is the person to trust. I am extremely grateful for her help and wouldn’t hesitate to work with her again in the future!

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

We got our first time buyer morgage…

We got our first time buyer morgage done through them and DEAN & VICENT were amazing help they did all the best deals possible for us and we are lucky to have them at our first buying experience. We took 1 year almost to finalise the things, still they helped being calm in best possible way, thts what you expect as a great customer service , ideal morgage advisor for sure. I will highly recommend Trinity for your purchases for sure.

Riya x Ankush

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Buying a first home is…

#mortgageswithme Buying a first home is incredibly stressful, and for someone without a financial background securing a mortgage is the most confusing part.
Ellie was able to boil down all the rates and acronyms into logical information we needed to make the right decision.From the beginning, Ellie was a true advocate for us, always explaining difficult financial terms in easy-to-understand language.Also Chloe helped us a lot and offered us the best solutions. Thank you for your support.
🤗#Ellie Surey
🤗#Chloe
I really appreciate your support.!!!!!
Mihaela

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn’t be any happier Dean was…

Couldn’t be any happier Dean was amazing and helped me out whenever I needed help walked me through step by step literally was amazing will you them every time and highly recommend

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Gemma Weekes is 5*

I couldn't be happier with the service I have received from Gemma. She has supported me through pulling out of a sale, and through the purchase of another. As a single, first time-buyer I have really needed support on everything, and what's great about Gemma is her expertise aren't limited to just a mortgage broker; she can provide advice on all aspects of a property purchase. She manages to take out the corporate nonsense with ease and her support is genuine and personal. Gemma is someone you can really rely on for unbias professional advice, but also emotional support at the really difficult points which inevitably come with buying a home. Thank-you so much Gemma, I'll definitely be using you for my re-mortgage in a few years :)

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

As a first-time buyer

As a first-time buyer, I had an exceptional experience with my broker advisor, Gemma. Her responsiveness was impressive; she always got back to me quickly and efficiently. Even when I hesitated about withdrawing from a property I realized I didn’t like, Gemma provided me with professional advice and reassurance, showing genuine care and attention to my needs. Her support and expertise made the process smooth and stress-free. I highly recommend her services to anyone seeking a dedicated and reliable broker.

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Jon!

Jon at Trinity Finance has been outstanding from start to finish. Not only was he an excellent mortgage advisor, but he also offered informal advice (on a non-reliable basis of course) on various aspects of the mortgage and negotiations, which proved invaluable and even prompted discussions with our conveyancer, who hadn’t considered these alternatives!

Jon went the extra mile in communication, creating a WhatsApp group for my partner and me, and he was available to answer messages – even on weekends – when he knew we needed to expedite the process due to the vendors' shifting timeline.

We felt reassured and supported throughout, especially when both our conveyancer and estate agent fell short.

The service was exceptional, and we’ve already recommended Jon to several friends who are looking to purchase a property. We would wholeheartedly recommend him to anyone!

July 26, 2024
Rated 5 out of 5 stars

Great experience with Trinity Finance

Great experience with Trinity Finance. Louis Chalk was super-helpful, responsive and patient, helping me not only with my mortgage application but also giving friendly advice on some other aspects of my property sale and purchase. Highly recommend, well worth the modest fee!

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Best company

Best company!
Very professional, helpful in every step and always available.
Highly recommended 100%

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service!!!

I recently sold and purchased my dream home and needed a new mortgage. Lisa and Chloe were both amazing. Both were knowledgeable, friendly and helpful and helped me secure the right mortgage for me. I could not recommend them and their service enough. A big thank you.

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Berkin

Excellent service from Berkin.

Berkin was exceptional as my mortgage broker. Always available, answered all my questions promptly, and made my first-time buying experience smooth and stress-free. Highly recommend!

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service - Thank You!

We recently had the pleasure of working with Faisal for our mortgage needs, and the experience was exceptional from start to finish. Throughout the entire process, Faisal demonstrated outstanding professionalism, remarkable communication skills, and a keen ability to find the best mortgage solution tailored to our specific needs.

One of the standout qualities of Faisal is his accessibility. He was always easy to reach and consistently responded to our queries with impressive speed, making the entire process smooth and stress-free. His competence and friendly demeanour instilled a great sense of trust and confidence in us.

We are thoroughly satisfied with the service we received and would not hesitate to work with Faisal again in the future. We highly recommend him to anyone seeking a mortgage advisor who truly goes above and beyond for his clients. Thank you, Faisal, for your exceptional service!

August 1, 2024
Unprompted review

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