Trinity Finance Reviews 702

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making the mortgage process simple and stress-free. Many people highlight the exceptional customer service, noting that advisors are patient, understanding, and always willing to explain things clearly. Reviewers frequently mention the quick response times and efficient communication, which contributes to a smooth and easy user experience. People appreciate the dedication of the team in finding the best deals and providing constant updates, ensuring a seamless journey from start to finish. However, some customers also noted concerns regarding the advice received, leading to dissatisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Consumers consistently express satisfaction with the response times. Reviewers highlight that staff are quick... See more

User experience

Customers consistently report positive experiences, highlighting a smooth and stress-free process. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dean Murray made the whole mortgage process simple and stress-free from start to finish. He took the time to understand my situation and found the best deal available, explaining every step clearly... See more

Rated 5 out of 5 stars

Worked with Louis Chalk who guided me through the process of acquiring a mortgage. His advice and patience were invaluable for me as a first time buyer. Very quick response to queries and explained... See more

Rated 5 out of 5 stars

Hello What made my experience, Well I explained I have ADHD and Autism, Dean Murray & Vince Spicer both worked with me really well, I felt combatable and trusting in how they were dealing with... See more

Rated 5 out of 5 stars

Working with Vince and Dean was an absolute pleasure from start to finish. They made the mortgage process smooth, transparent, and stress-free. Both were incredibly knowledgeable, always available to... See more


Company details

  1. Mortgage Broker

Information provided by various external sources

Whether you’re a first-time buyer, remortgaging, moving home, investing in property or simply taking control of your finances, a mortgage is a big decision. A dedicate team of mortgage experts are here to help you every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

702 reviews

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Rated 5 out of 5 stars

🌟🌟🌟🌟🌟 Exceptional Service from Start to Finish!

Working with Dean Murray at Trinity Finance was truly a game-changer in our home-buying journey. From the very first conversation, it was clear that we weren’t just another transaction—we were a priority.

Dean Murray took the time to fully understand our financial goals and walked us through every step of the mortgage process with unmatched clarity and professionalism. His deep knowledge of the market, access to competitive rates, and ability to tailor the perfect loan solution for our unique situation gave us total confidence from day one.

What truly sets Dean apart is his commitment to communication. We never had to chase down updates or wonder what came next—every question was answered promptly, every concern addressed thoroughly, and every document handled with care and accuracy.

Thanks to Dean Murray, we closed on time, under budget, and with a rate that exceeded our expectations. In our dream/perfect location of Bexley heath, The level of personalised service we received felt rare and refreshing in today’s fast-paced market.

If you’re looking for a mortgage broker who goes above and beyond, who advocates for your best interest, and who turns what can be a stressful process into a smooth and even enjoyable experience—look no further than Dean Murray

They don’t just deserve five stars—they deserve an award. 🏆
We can’t recommend them highly enough.
Lynsay

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Trinity Finance a great provider

I’m really grateful that I came to know about Trinity Finance, I am in the process over purchasing my first freehold property and Dean Murray from the Bexleyheath branch was responsible for making it happen.

I’ve been In touch with Dean for a while now and he’s made me understand the process and made me feel completely comfortable along the way.

I don’t normally write reviews either but I’m so happy with the service provided I felt compelled to come on here and do so.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Remortgage in bexleyheath

I live in the Bexleyheath area, and needed to remortgage my home at the beginning of the summer. Once I found Dean, he instantly made me feel at ease and made the process so smooth. Would recommend Dean Murray for his professionalism and guidance. Very impressed with trinity finance and would recommend them to anyone!

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Emma and Chloe Remortgage

Emma and Chloe were exceptionally helpful and patient in doing a remortgage .From helping to find offers, discussing them and following through with the process .They were diligent and very professional. I highly recommend them .I have used their services before and the same extreme high standards were delivered. Thank you so much.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Trinity finance

Hello
What made my experience, Well I explained I have ADHD and Autism, Dean Murray & Vince Spicer both worked with me really well, I felt combatable and trusting in how they were dealing with my details and getting me the best rates they could and keeping me posted on how the situation was moving forward .

Hope this helps other like it did me.

Regards Jason

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Expertise is second to none!


Worked with Louis Chalk who guided me through the process of acquiring a mortgage. His advice and patience were invaluable for me as a first time buyer. Very quick response to queries and explained things really well. Helped us also with other areas in the home purchasing process and was a great sounding board on 50:50 decisions. Highly recommend working with Trinity Finance.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Richard was fantastic!

Worked with Richard Munro to secure a mortgage for a first time buyer. Haven’t been through the process before so Rich really was great in explaining everything clearly and patiently at every stage, was incredibly helpful throughout, very fast communication, very knowledgeable, and made the entire process a super easy and smooth. I’m so grateful for his support throughout and for going above and beyond, replying on Sundays/evenings too to ease my mind!

Found the best lender for me and secured the deal for me!

The team working with him, Ella and Gemma have been fantastic at replying quickly and providing all info / documents after the mortgage was accepted to support me through to the end of the process.

Highly recommend this company, they’ll make the entire process much easier for you!

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Lisa was fantastic

Lisa was fantastic, from the get go she was on the ball and working hard to get our mortgage done. Found the best lender for us and kept regular contact all the way through with assistance from her colleague Chloe.

Absolutely top job and would highly recommend!

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Louis 🐐

Always have and always will use trinity for anything financial or mortgage based. Louis is the best at what he does and at the top of his game. Makes everything so much less stressful at a time that is known for stress. Couldn’t recommend more.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

We had an excellent experience with…

We had an excellent experience with Trinity Finance arranging our mortgage. From the very first conversation, the team were professional, approachable, and really took the time to understand our situation. What stood out most was how they went the extra mile at every stage - from carefully explaining our options, to chasing things on our behalf, and making sure everything stayed on track right through to completion.

Communication was always clear and prompt, and nothing was ever too much trouble. Buying a home can be stressful, but Trinity Finance made the mortgage process feel smooth and well-supported. We felt confident we were in safe hands throughout, and we wouldn’t hesitate to recommend them to anyone looking for expert mortgage advice and truly first-class service.

August 16, 2025
Unprompted review
Rated 5 out of 5 stars

The thought of applying for a mortgage …

The thought of applying for a mortgage made me really nervous. Until one day I overheard my colleague at work talking about Trinity Finance and I contacted them. The expertise of Dean and Vince was phenomenal. They have good knowledge of the mortgage market, and their communication with me was exceptionally. They are always on the other side of the phone to answer and resolve my quires putting my mind at ease. They also made the process so easy by referring me to other parties to compete the process.

Thanks so much.
Onieka.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

I feel very fortunate to have found the…

I feel very fortunate to have found the right person and the right company (Trinity Finance) to support me through my complex process.

I am currently buying a new residential property and converting my existing property to a let-to-buy. I feel confident and comfortable as I continue this journey.

I truly appreciated the support from your team, especially Melanie, who was incredibly patient and helped me meet all the requirements.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend them enough!

As first time buyers it was difficult to know what to do with our mortgage, Lisa&chloe went above and beyond to help us every step of the way. The customer service was exceptional, every question was always answered quickly and efficiently. I genuinely can’t thank them enough for helping us get our mortgage offer. Thank you!

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Louis and Trinity Finance were great to work with throughout the entire mortgage process. We would highly recommend their services.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Emma Taylor

Emma Taylor assisted us in obtaining a mortgage for four people. We know this is unusual and clearly not a common occurrence, but Emma never made us feel like that - the process was bordering on effortless from start to finish. She was confident, supportive and always quick to respond to any queries we had.

We’ve now had our formal mortgage offer and are proceeding with the purchase of our new home, supported by professionals recommended by Emma.

We wouldn’t hesitate to recommend Emma and will be back when it’s time to re-mortgage.

August 4, 2025
Unprompted review

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