Trinity Finance Reviews 702

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making the mortgage process simple and stress-free. Many people highlight the exceptional customer service, noting that advisors are patient, understanding, and always willing to explain things clearly. Reviewers frequently mention the quick response times and efficient communication, which contributes to a smooth and easy user experience. People appreciate the dedication of the team in finding the best deals and providing constant updates, ensuring a seamless journey from start to finish. However, some customers also noted concerns regarding the advice received, leading to dissatisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Consumers consistently express satisfaction with the response times. Reviewers highlight that staff are quick... See more

User experience

Customers consistently report positive experiences, highlighting a smooth and stress-free process. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dean Murray made the whole mortgage process simple and stress-free from start to finish. He took the time to understand my situation and found the best deal available, explaining every step clearly... See more

Rated 5 out of 5 stars

Worked with Louis Chalk who guided me through the process of acquiring a mortgage. His advice and patience were invaluable for me as a first time buyer. Very quick response to queries and explained... See more

Rated 5 out of 5 stars

Hello What made my experience, Well I explained I have ADHD and Autism, Dean Murray & Vince Spicer both worked with me really well, I felt combatable and trusting in how they were dealing with... See more

Rated 5 out of 5 stars

Working with Vince and Dean was an absolute pleasure from start to finish. They made the mortgage process smooth, transparent, and stress-free. Both were incredibly knowledgeable, always available to... See more


Company details

  1. Mortgage Broker

Information provided by various external sources

Whether you’re a first-time buyer, remortgaging, moving home, investing in property or simply taking control of your finances, a mortgage is a big decision. A dedicate team of mortgage experts are here to help you every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

702 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Vijay was absolutely incredible

Vijay was absolutely incredible. My semi-commercial case was extremely complex, but he handled it with calm, confidence and true dedication. His support meant everything.

Thank you, Vijay- you turned a stressful process into a success.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company for mortgaging

Amazing company for mortgaging. They were very helpful from the beginning to the end. Richard was my advisor and helped me through every step of the journey. Chloe was brilliant too. Would definitely recommend to anyone looking to mortgage or remortgage.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous experience

Thank you to professional team of Trinity Financial.

They managed to get my mortgage offer in two weeks although my situation was difficult but still they made it and thanks to them I can have my house.

Thank you Jasmine.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Recently just used Trinity Finance for…

Recently just used Trinity Finance for the 2nd time with our second house move and can highly recommend Richard! The level of service and support he provides is brilliant, always at the end of the phone no matter how big or small the enquiry is.
Our family always use Richard and if we are every to move again, he will be the one we shall be contacting!

Jodie & Jordan

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service always

I have used Trinity Finance's services twice now and I will recommend them any time any day. Ben Harrington is very knowledgeable and experienced with mortgages I am confident every time we have a consultation. Amazing service always!!

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Nicola works very hard to get you a…

Nicola works very hard to get you a good deal on your mortgage with minimum fuss. She is very knowledgeable and communicates well to keep you updated. The charge of£295 is well earned and I would recommend her to anyone.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Trinity Finance have been amazing…

Trinity Finance have been amazing through the whole of my experience of getting a mortgage for us!
Lisa was our advisor and she couldnt of been anymore helpful through it all.
She went above and beyond for us and we really appreicate her help massivly.
Would highly recommend.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Lee Oliver is an absolute exemplary professional in this space.
Lee is relentless in making sure you get the best rates, most options and is very transparent on the whole process.
My wife and I had a phenomenal experience and thanks to Lee, who saved us many headaches along the way.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Working with Vince and Dean was an…

Working with Vince and Dean was an absolute pleasure from start to finish. They made the mortgage process smooth, transparent, and stress-free. Both were incredibly knowledgeable, always available to answer questions, and went above and beyond to secure a great rate for us. Their professionalism, honesty, and genuine care made all the difference.
If you’re looking for mortgage brokers who truly put their clients first, I can’t recommend Trinity Finance/Vince and Dean highly enough. Five stars all the way!

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

As a first time buyer I needed a bit…

As a first time buyer I needed a bit more support and advice with the process. Dean made everything simple and easy to understand and was on hand whenever I needed guidance. He made the process simple for me and found me best bank and interest rate for my mortgage. I would highly recommend him to others looking for a mortgage advisor

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Can’t thank Bijal enough for her…

Can’t thank Bijal enough for her efforts in helping me remortgage. Had rejections from few lenders and I was about to give up but she took upon her self to secure me a new lender. She guided me all through the process up to completion.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Our broker Dean Murray from Bexleyheath…

Our broker Dean Murray from Bexleyheath was fantastic. It was our first house purchase and he not only arranged for the best interest rate, he went over and beyond to explain to us the key processes and next steps.

My wife and I would highly recommend Dean and if he is reading this, please accept our thanks for all of your support. We’re very happy homeowners and you helped make it that much easier and stress free.

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

Dean Murray simplifies the mortgage…

Dean Murray simplifies the mortgage process with clear explanations, professionalism, and patience.
He provides timely updates, is always approachable, and is committed to finding the best deal for each client. Thanks to his support, the experience is smooth and manageable. We highly recommend Dean for honest advice and a seamless process.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Dean Murray made the whole mortgage…

Dean Murray made the whole mortgage process simple and stress-free from start to finish. He took the time to understand my situation and found the best deal available, explaining every step clearly so I always knew what was happening. His communication was top-notch — quick replies, honest advice, and a real focus on getting things done efficiently.

What really stood out was how professional yet approachable he was. Dean genuinely cared about helping me secure the right mortgage rather than just rushing the process. Thanks to him, everything went through smoothly and on time.

July 17, 2025
Unprompted review

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