Tropical Wholefoods Reviews 

218
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Delicious fruits They came promptly and were well packaged. We use them for snacking and baking and keep a ready supply. It is great to be able to buy these sundried fruits, without preserv... See more

Rated 5 out of 5 stars

There aren't enough superlatives to praise Tropical Wholefoods adequately! Simply put, they're perhaps the best company and bunch of people I've ever had the pleasure of dealing with. They produce a... See more

Company replied

Rated 5 out of 5 stars

I've used Tropical Wholefoods for many years, initially as a teacher, taking children to their factory unit. The quality of dried fruits is excellent, at a reasonable price. Delivery is always quick a... See more

Rated 3 out of 5 stars

I cannot fault the delivery which arrived well before scheduled day, nor the pineapple which is good and for which I'd have given 5 stars, except that the dried fruit were in 2 plastic bags, one bag c... See more

Company replied

Company details

  1. Fitness and Nutrition Service
  2. Pharmacy

Information provided by various external sources

The home of Fairtrade and Organic dried fruits, nuts and snack bars. We have won lasting markets for developing country farmers for more than 20 years. We pay fair prices in advance, develop and market farmers' products, run our own UK factory and share useful technology and experience with our overseas partners.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

218 reviews

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4.7

All reviews

(218)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love this company and its products

I have bought products from Tropical Wholefoods ( and it's constituent companies) almost since the company was founded. Always excellent and now I can buy boxes of energy bars online, I am very impressed. The delivery was quick, information was good and the bars are delicious - thank you. Off on a trek to Everest base camp and these will be my daily morning and afternoon snacks. Perfect.

September 13, 2019
Unprompted review
Rated 5 out of 5 stars

Chewy dried banana

The chewy dried banana was very sweet. My children enjoyed it! Highly recommend to an alternative to fresh fruit on car journeys etc.

July 26, 2019
Unprompted review
Rated 5 out of 5 stars

Tropical Wholefood bars are awesome!

I would give Tropical Wholefood bars 10 stars if I could. They are AWESOME!

June 27, 2019
Unprompted review
Tropical Wholefoods logo

Reply from Tropical Wholefoods

Thank you so much for your review! You can only give a great service if you have great customers - 10/10 for you!

Rated 5 out of 5 stars

Always excellent service and quality

Been ordering from Tropical Wholefoods for few years NOW. Always very pleased with the quality of products. I have love their dried bananas, mangoes and pineapples. The staff is always very helpful too. Def would recommend it.

June 27, 2019
Unprompted review
Tropical Wholefoods logo

Reply from Tropical Wholefoods

Thank you Neringa - your long term support is so appreciated!

Rated 5 out of 5 stars

Excellent

The customer service was great. The items were packed and shipped promptly. It arrived on as expected. The banana chips were nice.

June 26, 2019
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service! At first I was a bit wary due to the simplicity of the website and the fact the it didn't ask for my addres when I paid with paypal (took paypal address automatically - make sure it's the correct adddress before ordering) though the dry fruit that I ordered arrived on time and were absolutely delicious. Definitely will be buying again!

May 23, 2019
Unprompted review
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Reply from Tropical Wholefoods

Thank you for taking the time to feedback - we look forward to your future custom!

Rated 4 out of 5 stars

Not enough communication with regard to…

Not enough communication with regard to the delivery.

May 14, 2019
Unprompted review
Tropical Wholefoods logo

Reply from Tropical Wholefoods

Thank you for taking the time to feedback. We rely on Royal Mail for smaller orders and DPD for larger orders, both with track and trace service options and, with DPD exclusively, an 'in-flight' tracking option providing a 2-hour window for delivery to avoid waiting in all day - all in hopes of providing as much convenience as possible to our customers and without charging for delivery. Tracking numbers are sent on to customers as soon as possible once the order has shipped. I would be keen to hear more about your experience so we can see what may have gone wrong. Please can you contact rachel@tropicalwholefoods.com with more information? Thank you for helping us improve our services.

Rated 5 out of 5 stars

Great value products

My only suggestion is that you don’t need to send your lower-value packages by registered post. Going to collect stuff from the Post Office because a package requires a signature is a real hassle

May 3, 2019
Unprompted review
Tropical Wholefoods logo

Reply from Tropical Wholefoods

Thank you so much for taking the time to feedback and I am sorry to hear of the inconvenience caused to you. It certainly would be cheaper for us not to send by recorded delivery (especially as we offer free shipping so every little helps!). Unfortunately, the service provider we use for lower-value packages has misplaced items that were not sent on a tracked service when we used to do this some years ago. The cost of re-sending missing orders really started to add up. It also makes defending ourselves against claims made through PayPal really difficult when we don't have proof of delivery. I hope this explanation helps you to understand why we use recorded delivery options - our aim is always to provide the best and most convenient service for our customers and I'm sorry we miss the mark for you on this one.

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