unbouncepages. Reviews 4,628

Don't waste your money for returned , paid over £150 And they are saying that it hasnt arrived to the boutique that supplied the item. . Stay clear

Super fast delivery and great communication. 2nd time using and would definitely recommend.

Awful service - difficulties from the outset with delivery exceeding the delivery date by 10 days. Further issues with the return with no resolution provided.

Trouva is a good way to browse and support some of the many interesting independent stores in the UK and abroad. Perfect for gift shopping, I've used Trouva at Christmas for the last 3 years and it's always been good. It does help to know, should there be a problem with your order you will be dealing with the owner of one store not a large company who won't be getting back to you soon. Having said that I've never had a problem with any of the stores here.

I bought things that I considered different from the norm. A bottle opener shaped like a spaceman and a pizza cutter shaped like a bicycle amongst other things Absolutely superb quality and much appreciated by my Grandson at uni. Who likes to stand out from the crowd. I ordered just before Christmas and all arrived in plenty of time.

Don't waste your money or time...poor quality item returned , paid over £10 for both deliveries. And they are saying that it hasnt arrived to the boutique that supplied the item. . So I am down by 50£ and the return site is absolutely useless. Stay clear

Ordered a beach tote bag on 2nd Jan as a birthday present which was to be shopped from Spain to UK. I had a 10% welcome discount code that wasn’t working so I emailed their customer service and they gave me a new code to use but in the meantime I had to place the order to ensure it arrived in time. They kindly refunded me the amount I would’ve had discounted had the original code worked. It then arrived 5 working days later on 9th Jan just in time, great service.

I purchased a very nice backpack and everything went smooth and easy.

Super products speedy safe delivery, would thoroughly recommend. Husband loved his unique Christmas baubles.

My Trouva order from boutique BOHO was such an amazing experience. A fabulous designer product at such a great price. Nora & Tom from Trouva were amazing throughout the whole transaction. I was very sceptical about dealing with a 3rd party as this was my first time so thank you so much for instilling faith in this process. I'll be back.

Great service received.
F.Harper.

Like many below unless you are absolutely certain about what the size, fit and quality of what your buying is not worth it, the return process is imposible.
These are small boutiques spread through Europe, which sounds awesome until you find yourself trying to figure out how to ship a box internationally without spending more money than what is supposed to get refunded.
It would make much more sense for a business like Trouva to get shipping deals, provide labels like many other business do and pass a cost to the customer that still makes sense to return, otherwise consider that these purchases are non returnable in reality.

Good products and good service. Will use again.

The boutique shopping experience from the comfort of your sofa.

my go to site for the best selection of gifts, whether the gifts is for someone else or just for me!

I like browsing small boutique high street shops from the comfort of my sofa. I came across Trouva a few years ago whilst Christmas shopping and since then the site is a main staple for me. I will always find what I’m looking for.

Top products, fast and very good service.
Everything wents perfectly.
Top commendation.

Bought a merino wool scarf for £60 - was delivered what I can only describe as a decorative scarf - so thin it was not fit for purpose. More worryingly the weave was not finished at the edges - it was just frayed already and ready to unravel. I paid delivery and had to pay for a return, putting me out £10 for absolutely nothing. I have since bought a cashmere/wool thick knitted blend for half the price IN LONDON. An absolute rip off.

Item never even arrived with the courier. The courier launched a missing item investigation. I contacted Trouva to process a refund (specifically stated this as it's a Christmas gift I now need to urgently replace). Have now been told it's too late for a refund as a replacement (that I don't want) has been processed. Delivery is 5-10 days. Absolutely FURIOUS

Efficient delivery! No hassle to looking for my favourite things.