TruNorth Warranty Reviews 

171
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Total 360/TruNorth is a scam and will rip you off. They will come up with ridiculous reasons to deny your claim. You will spend THOUSANDS of dollars out of your on pocket, to getting no help from them... See more

Rated 1 out of 5 stars

Don't waste your money this company is simple rip off denied my tow claims by using excuses and assumptions how the components fails. i-e my turbo got failed due to EGR valve and EGR valve filer caus... See more

Rated 1 out of 5 stars

TruNorth Warranty is a scam operated business. They purport to offer a warranty option for commercial vehicles. We have submitted over 5 claims recently and each one was denied wrongly. They actu... See more

Rated 1 out of 5 stars

The worst review i can give after market warranty! They look for any outlet to find to void paying any covered conponets! I waited for repairs to be finished at kenworth shop in KC mo got everything a... See more

Company details

  1. Auto Parts Store
  2. Auto Parts Manufacturer
  3. Car Accessories Store
  4. Truck Parts Supplier

Written by the company

The most comprehensive medium & heavy duty truck warranty protection in North America. Buy one of our premium warranty programs to cover your Class 3-7 or Class 8 truck engine, transmission, differential, turbo, aftertreatment, and head gasket! Day one...


Contact info

1.3

Bad

TrustScore 1.5 out of 5

171 reviews

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1.3

All reviews

(171)

1 review in the last 12 months

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Rated 1 out of 5 stars

The worst review i can give after…

The worst review i can give after market warranty! They look for any outlet to find to void paying any covered conponets! I waited for repairs to be finished at kenworth shop in KC mo got everything approved and work completed 0400 in the morning i needed to get going i went ahead and paid the shop now they are declining to reimburse me ! Better Business bureau is going to address the situation

March 9, 2023
Unprompted review
Rated 1 out of 5 stars

TRUNORTH SCAM

THIS COMPANY IS A TOTAL SCAM!!!!
I have an exhaust manifold leak. under section A the exhaust manifold is covered. But according to Fernando Vega is not covered at all under section K.. Paccar build the Manifold in three section with slip joints in between each joining section. The slip joint burned out and caused the leak. They say it's not covered.. We will see when I go to a lawyer with evidence stating different. TruNorth doesn't care about people at all. all they want is the money just like Life Insurance. TOTAL SCAM

February 23, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT GET THIS WORTHLESS PIECE OF…

DO NOT GET THIS WORTHLESS PIECE OF PAPER!!! You pay up front for the warranty and no refunds unless truck is totaled!! First the turbos that should have been covered were denied because shop didn’t meet deadline ( that was during that major snowstorm 2 yrs ago) left us with a $13,000 bill. Now sticking us with another repair for heads because damage caused by oring injectors which is not a covered part. We’ve done our pms and jumped through hoops to be in compliance but they never cover anything. THIS IS A TOTAL WASTE OF SEVERAL THOUSANDS OF DOLLARS. never had this trouble with our previous warranty company that truenorth bought out.

November 3, 2022
Unprompted review
Rated 1 out of 5 stars

This company is a scam do not I repeat…

This company is a scam do not I repeat do not deal with them take your business to someone else they take your money then give you every excuse not to fix your truck so 5 thousand dollars down the drain that money I could've saved and repair my own truck which I'm doing now worst company ever

October 31, 2022
Unprompted review
Rated 1 out of 5 stars

Forget about getting anything covered

All the reviews regarding this company being a SCAM is absolutely true. I wish I would have read up on this company before purchasing a warranty. They find ANY and EVERY excuse to deny a claim. Just worthless. I spent 6k and they didn’t even want to approve a 300 dollar part. Just plain out garbage. No wonder many dealers and mechanics are now starting to talk about how they cheat people

July 15, 2022
Unprompted review
Rated 1 out of 5 stars

Don’t wast ur money with true north

Don’t wast ur money with true north. They were good a year ago but that time they took a week to clear ur clam but now they don’t pay any clam. Even before buy there warranty take to repair shop guys they will suggest u best think. 90% shops don’t deal with them, because they wast there time. They reject 3 claims on my warranty. Every time they took all information wast a week & in the reply they reject claim. So before buy there warranty talk to local repair shop don’t talk to any dealer. Finally I wanna say don’t wast ur money.

May 8, 2022
Unprompted review
Rated 1 out of 5 stars

Bulshit company don’t buy extended…

Scam company don’t buy extended warranty from them you waist your money they not give easy claim I just got experience them I have genuine claim but they denied asking so many things big scam this company in North America

April 23, 2022
Unprompted review
Rated 1 out of 5 stars

worst of the worst

worst of the worst
If you wanna throw $10,000 away sign up with TruNorth warranty that will take your money and you get nothing in return

April 11, 2022
Unprompted review
Rated 1 out of 5 stars

Waste of money/ Scam company

Waste of money, please don't buy this warranty. Everything submitted that was actually listed to be covered denied. This is nothing but a huge scam. They are not in the business of spending money to fix anything. They are in the business of taking your money and selling you a dream.

April 3, 2022
Unprompted review
Rated 1 out of 5 stars

This company should not be allowed to…

This company should not be allowed to be in business. My truck was in the shop my mechanic went above and beyond his job to get them a cummins insite report which they requested in order to start a claim sent them all the necessary information needed yet the prolonged the process and denied the claim. If all this information is needed you should have your own judicator to come out and do they're job instead of having someone else do your job for you. Please stay away from this company and don't waste your money to purchase a warranty they will do anything in they're power to avoid paying a claim. They deserve a 0 star rating.

March 8, 2022
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM ,this is totally scam

SCAM SCAM SCAM ,this is totally scam. I am wondering how they have 3.4 stars its all fake. they always ask for vin no. and claim no. in every review reply. so my truck VIN NO. GN929749 and CLAIM NO. T-929749. I brought this warranty last year never used after that. 2 weeks ago I had problem with truck starting no check engine sign nothing, didn't even drive after that. towed to mechanic. I would like to mention that my mechanic is certified from volvo. they opened up my truck found something wrong with rockers and no. 2 cylinder sheet. they got part estimates and send it to tru north. then tru north asked me for maintenance records i provide them right way. i always take good care of my truck thats why i brought this warranty after comapny warranty expires. within 1 hour they declined my claim. they didn't checked anything its totally scam they don't want to give money. they found baseless excuses they said in my truck bolt backed out which cause all this. but mechanic talk to them and send them email too that it's not caused by any bolt. but after that tru north manager Don't want to listen they Don't reply to my and my mechanic emails. I told them if u guys don't trust me send your mechanic.
PEOPLE DON'T BUY THIS WARRANTY.
ITS ALL SCAM.
SHAMELESS PEOPLE WORKING IN THIS COMPANY THOSE RIPPING OFF HARD WORKING PEOPLE.
PLEASE PLEASE PLEASE STAY AWAY FROM THIS COMPANY.

February 11, 2022
Unprompted review
Rated 1 out of 5 stars

Biggest Scam Business.

Biggest Scam Business. Don’t waste your time and money with this company. I had problem with my truck twice and they never covered anything, basically they steal your money and never pay. This warranty doesn’t cover at all.

January 12, 2022
Unprompted review
Rated 1 out of 5 stars

SCAM ARTISTS. This Company is Completely Package of…

This Company is Completely Package of Good SCAM. Do not waste your time and money on this. They will never pay for anything. KEEP MY WORD. Stay away from these CROOKS

December 29, 2021
Unprompted review
TruNorth Warranty logo

Reply from TruNorth Warranty

Hello Sam. I would like the opportunity to answer your unfounded claims, however, you have not provided information that would allow us to locate your account and we dispute your unsubstantiated statements. It is important to remember that as soon as you notice skips, misses or any lights on the dash to pull over. However, until such time as you are able to provide true and accurate information, along with the name or VIN number associated with a warranty, we are unable to fully respond to your post.

Rated 1 out of 5 stars

We purchased warranties for six trucks…

We purchased warranties for six trucks almost two years ago and have turned in seven claims on different trucks and all have been denied, I ask the buyer be aware your chances of getting claim paid are one in ten....Please be aware

November 18, 2021
Unprompted review

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